My policy violation
Just got my first policy violation. I clicked on the appeal button and uploaded a copy of my drivers license and a photo of my face. It says amazon will let me know in 2 business days if its ok but it's going on a week. When I click on the contact us button, it tells me I can not view the page. Any suggestions? I put my store front on vacation mode
2 replies
Atlas_Amazon
Hello @Seller_QQ8aTQ9IxCUzB
Thank you for the information provided regarding the policy violation that you received recently. I know this can be concerning, and do want to get you support to assist you towards a resolution. You mention having to provide the driver's license and a photo which would indicate that you are in the process of completing verification, so I did reach out to another team to get an update on your status.
At this time, they did communicate that there does not appear to be any pending verification or violations present on the account health page. Would you be able to confirm whether or not you are still being impacted by this issue? I will continue to monitor for any updates or details that you are able to share regarding this concern.
Best,
Atlas
