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I am looking for some help from mods to escalate this issue to leadership who can assist with this issue. I have until 11/29/2024 to complete my identity verification or my account will be deactivated temporarily until i do so. However, the attached image is the error message I recieve when i click verify now. I cannot get past this error to complete my identity verification. So, I am at risk of losing my account until this is fixed by amazon and it is right before the holidays. I have a family and this is our sole income and this has put a tremendous amount of stress on my family.

I have tried to start the US Inform Act on multiple devices, multiple browsers and have tried everything as far as clearing my cookies, history, cache etc. Anything you can do to assist so that my account will not be deactivated so I can continue selling would be much appreciated. Please let me know if there is any other information you would like me to share to assist.

CASE ID 16695355151

Thank you so much.

My account first went under review, Amazon asked me for a video call verification and some documents, I scheduled a video call, but then my account became inactive and I participated in the video verification on 21 November 11, 2024, after inbound- Appeals@amazon.com emailed and requested documents

There were also three product accounts that requested an invoice, but there was no link in the email, so I uploaded those documents through this email as well. I have also uploaded these documents through Seller Center. Have I made a mistake? Have these documents reached them? Please let me know. Thank you.

We have hit an all-time low on sales especially this week. Is anyone else experiencing this? Amazon glitch? Nothing has changed. Account health is healthy, no negative remarks, still low sales.

My account has been deactivated for many, many months with Amazon not really telling me why even after I've sent every document I can think of to send. My next effort has been to get the reserved funds that are being held sent to me and I don't understand why I can't get anyone to e-mail me back, despite being give a specific e-mail address to send my question. I'd appreciate any explanation or help with either, but most importantly I'd like the money I actually earned in sales paid Thanks.

Don't know if other sellers are experiencing this...Amazon is padding the crap out of our transit times...we are well above the 90% OTDR yet they're showing our items won't be delivered until Dec 4-6!! that's 10-12 shipping days, we have our transit time for these areas set at 2-4 days with 1 day handling...and according to our dashboard they are only supposed to be adding .8 days so there's an extra 8 days being added!!!! some sort of ploy to drive more business to FBA during the holidays? this is inexcusable there has got to be some sort of recourse otherwise FBM sellers will all be out of business by next year....we're losing all of our buy boxes due to this 'error'!

Hello @Seller_hme3Wbydd1ihr

We have a shipment that closed with 0 units received. Can you please help escalate this case? These missing units are really dire for our business.

Case ID: 16690120501

@Cooper_Amazon @Jim_Amazon @Danny_Amazon @Michelle_Amazon @Sandy_Amazon @KJ_Amazon @Seller_SBIjJooGeXSQ6

Case 16664778591

Amazon blocked this ASIN for pest control product policy violation. Amazon staff is asking us to submit a Canadian registration number. However,

(1) ASIN B0C2S5GWGC is not listed in Canada or our Amazon.ca catalog. It does not exist in Amazon.ca.

(2) The Pest control products policy on the Amazon help page link below only requires a US registration, which we submitted.

https://sellercentral.amazon.com/help/hub/reference/G202115120

If the product does not sell or exist on Amazon Canada, why would it need a Canada registration number? Amazon policy does not require it; only the support staff does. We are concerned that the support staff misinterpreted Amazon's policy. Can you review and escalate the case? Thank you.

Hello Seller Forums,

I had a shipment that was received by Amazon on September 30th 2024 with a weight of 21lbs and dimensions of 18x16x21 inches. Amazon never checked in any of my units and marked them all as missing. I had to wait until November 11th to file for an investigation and this was a big hit to my income as this shipment included a lot of inventory. I really need my items to be found or be provided a refund for all the lost inventory. I have provided Amazon with all the information they requested for the investigation, but have received no updates on the case. The case ID is: 16644568751.

Could someone from the support team please take a look at this? Thank you so much for your help!