Welcome to Seller Forums

Hello Amazon Team!

We are having an issue with Amazon Buy Shipping not showing the proper rate for Fedex Standard Overnight (shipping with Fedex Envelope). We have correctly linked our Fedex account with negotiated rates. We are also using the correct dimensions for Fedex Envelope: 9.5 x 12.5 x .5 in. When we ship on Shipstation (or other platforms) we are able to get a rate over 20% cheaper when selecting our Fedex Account rates vs what we see in Amazon Buy Shipping on the Amazon website (or shipstation/veeqo using Amazon Buy Shipping).

This is a substantial amount of additional cost on high volume and we'd really like to get some help sorting this out to get the proper rate to load for us on Amazon Buy Shipping. It appears that no matter what dimensions we input for Fedex Overnight, it always produces the same rate as if we were shipping "package", not Fedex Envelope.

The 2 Day Fedex rates work fine for us and the rate matches what we spend outside of Buy Shipping as long as we use the proper dimensions (thanks to the tips for package dimensions 9.5 x 12.5 x .5 in. as outlined in the article titled FedEx shipping services and restrictions).

We've tried opening a support case 16974601841, but there was not a resolution.

I'm also seeing the same exact issue I've seen some others have when searching the forum.

@Seller_yoBaUhzkFJuPI

@Seller_F4jXaTej2OLpS

https://sellercentral.amazon.com/seller-forums/discussions/t/bc53576d-a127-4386-9b8d-9168850f8772

https://sellercentral.amazon.com/seller-forums/discussions/t/324863f6-85c0-481b-b3a9-ce5e5c8f5c18

https://sellercentral.amazon.com/seller-forums/discussions/t/68586f44-3851-4ddd-ba94-8de00a88ce25

Hi,

I could really use some advise or information from a mod or from other sellers please.

Here’s the situation…

I am FBM and ship my packages USPS. I have a secure pickup area for USPS to pick up but due to bad weather had to make a temporary change to the location. I’ll try to make a long story short and just say my packages were taken from my mail area. I believe my recycling pick up mistakenly also took my mail pick up. I had everything properly marked and in the proper area and therefore this should not have happened. There is an investigation into this matter.

So can anyone advise me how I should handle this situation as far as my orders? I have 9 orders all showing shipped because I purchased shipping through Amazon but were not scanned by USPS because the packages were gone. I can’t afford for this to hit my account health as canceled, late shipment, or OTDR.

Can I refund the orders since I’ve already paid for shipping or will I have to cancel the orders. I don’t have any replacements because I just sold out of these items. Or do I contact Amazon, put in a case? I just don’t want to wait to do something because then it will impact my account health.

If anyone has experienced this please chime in!

Thanks!!

Hello

In mid November, I shipped 300 units to FBA. (two separate shipments about a week apart). Normally easily enough time for Thanksgiving. Fast forward to now. Inventory lost in FC transfer and still trickling in. Here's what happened. Those 300 units were sent to 50 warehouses. So, basically, someone at Amazon decided it would be a a good idea to send SIX units 50 different warehouses. My inventory quickly ran out. I missed Thanksgiving and Christmas and my inventory is still in FC processing, i think. I'm not actually sure where my inventory is and there is no investigation, no reconciliation, nothing. With that said, can someone here, a moderator with FBA experience, tell me:

1. If I ship to FBA again, are they going to send my 300 units to 50 different warehouses in packages of 6? If so, FBA is not an option for me anymore. I've been doing it for years but they never have done this before and they cost me big time.

2. How can Amazon justify this behavior toward a small business? Since Amazon allowed the sale of 50 of my units while they were "somewhere", my customers waited for weeks for Amazon to ship. Now they leave bad reviews saying it took too long to ship even though it was Amazon FBA doing the shipping. That's pathetic.

So here I am, my business on life support and angry customers, and all I did was put a small bit of faith in FBA to do what they are supposed to do.

I ask a moderator to take a look into this fiasco. Not just for me, but for the other people who will be crushed by this behavior from Amazon. I need reassurance that FBA will not do this again or I will never send anything and I wouldn't recommend ANYONE NEVER EVER send anything else again until it's resolved. Here are the shipping ID's.

FBA18NJHSYVQ

FBA18LQV5GB7

Hi Amazon Seller Team

i failed the video call last time and I have no idea why they failed even though I have all US legal documents and I am a US legal resident as well i registered my company 2 years ago Imaginary MAll and started working on amazon plate form and after 2 years they deactivate my account I need help to address this issue I have all legal proof like a bank account, social security card bank statements charge method card company formation registered in GA USA also Valid EIN # too

Please Help to reactive my account

Hi ,Team

The case is again about the variant compliance.We had previously submitted a similar case and received a resolution before, Case ID: 16923711251.

The variant of the listing parent SKU: FM-Floor Mats-I,there are many Childs has been dismantled. All of items belong to the same category but have different style attributes.Firstly, regarding the variant themes and parent relationships of this list, we have consulted customer service support multiple times to ensure that all child lists with the parent SKU relationships are consistent child variants and consistent variants.And there is a relevant case ID:16923711251.

But recently, the Amazon variant algorithm system seems to be very unstable,Many parent variant that have been confirmed to be compliant have been dismantled.For example, in the above situation.This will have unforeseeable negative impacts on our sales.There are many other sellers on amazon.com who sell products with the same attributes as us ,such as image 1 and image 2 ..And we have not received any performance notifications regarding variant non-compliance.

We believe that this should be a misjudgment by the Amazon system, which led to the disassembly of our child listings.We have prepared a large amount of FBA inventory for sale on these sub links, but due to the instability or misjudgment of the Amazon system, it has caused us huge losses.Please review patiently and reinstate our variant relationship as soon as possible.

Thanks

CASE ID 17012555971

@Seller_2UJnNa1JwkTwE

@Seller_zukQNO61PzGck

@Seller_aEROSwwdnzGiU

@Seller_hjPKSvHuoa7hn

@Seller_pAPBCLhysbW5T

@Seller_DNQA7tfAOJG6T

@Seller_zukQNO61PzGck

@Seller_OOVUXZLmb2UEH

@Seller_SBIjJooGeXSQ6

@Seller_zcvAYEF3PFqbA

@Seller_GEZPMc4CeQfh6

We just noticed where we are being hit with insane adjustments from UPS on returns... they are stating the package is 40lb's .. this is wrong.. the dimensions are correct, ;and we ship out with FEDEX no issue.. the packages are 10LB, never 40! impossible..

EVERY SINGLE RETURN WE ARE HIT WITH THIS CHARGE.. 64.49 to return an item we sold for 30$ ... WHAT IS GOING ON?

114-8188246-3989820 - THIS WAS A 30$ order, weigh 5lb and we were charge $64 TO RETURN??? WHATTT???T

111-2269214-9253040 ---- We purchased the label with correct sizes, how is it possible to be getting these adjustments ???

these charges are present on every single return we have ever had, this is sickening

Bottom image is the item attributes and the weight!!!! its not 40 pounds!!!!

@Seller_RSwABJNHpHnEZ

Here's an interesting one that I am wondering how best to handle with the least $ lost.

Customer in Hawaii ordered an item and paid $136 shipping for it on December 22, 2024

We shipped the next day, December 23, using Amazon 'Buy Shipping' to cover ourselves. The item was scanned in this same day as well.

Item was delayed, and wasn't delivered to the customer until January 16th, 2025.

They now open a return with the reason 'Item Arrived Too Late'.

We used Amazon Buy Shipping, and were quoted an on-time delivery through this service. Is there any way for us to use the protection that 'Buy Shipping' offers to reclaim all or any of our inbound/outbound shipping costs?

Created variations through the main ASIN, and the main ASIN became a child ASIN. What steps do I need to take to fix this? Something to keep in mind is that my inventory is currently being distributed to Amazon warehouses across the country.

My brand is brand registered on amazon and i listed my ASIN everything was fine.

The listing is newly created and its ACTIVE and out of stock. you can view the product listing. but will not let me edit the listing.

ASIN: B0DTBW1TX1

When i try to edit the listing i get this message:

1. Selling Application We are not accepting applications to sell:

- Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)

- Other product(s)

The product is new, I called support a few times, and they don't seem to help the issue.

Can someone from amazon help