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We are an authorized brand partner and ambassador of a brand that is currently on Amazon. The employee who registered the brand on Amazon no longer works at the company and now we can't access the seller central or brand registry page. Please help me recover the account. I'm happy to provide all necessary documentation. Please help as the brand now has been left unattended and nothing can be updated.

@Seller_t9kvdr2yixQejyou've help others resolve situations like this. Please help!

(1.) On Tuesday, January 7th we shipped the product for order 114-3861677-1387437 via Amazon Buy Shipping with full UPS insurance. The customer is in Mexico, and as usual UPS stated they couldn't 'reach the receiver' for customs clearance.

(2.) On February 25th the customer opened an A-to-Z claim claiming they had not received the package. This claim was found in the customer's favor, despite us having purchased the shipping label through Amazon's 'BUY SHIPPING' policy.

(3.) After appealing the AtoZ claim, Amazon directed us to start a claim with the carrier which we did on March 17th 2025.

(4.) Today UPS closed the claim, stating the package was returned to an Amazon warehouse "PHX IE MDU"

(5.) We purchased shipping through Amazon Buy Shipping which should have covered us for any shipping issues, AND we purchased insurance for the package as well. Now Amazon has the product, the customer has our money, and we have nothing. We've opened a case under ID 17547780181.

This is so completely ridiculous that it's hard to believe it's real. Hoping a mod can help with this. @Seller_RSwABJNHpHnEZ ?

I have many lost inbound cases that have no Reponses in months and no resolution.

CASE ID - 16997783871 , 17532828061 Associated with shipment id - FBA18LTRGSM9

CASE ID - 17532785151 , 17018158681 Associated with shipment id - FBA18LKVNMJ6

CASE ID - 16997626491 , 17531798371 Associated with shipment id - FBA18L99QRT6

CASE ID - 1750078305, Associated with shipment id - FBA18FK6ZFQP

CASE ID - 17411710521, Associated with shipment id - FBA189SNBV3B

CASE ID - 16999354261, Associated with shipment id - FBA18LP3LZH7

CASE ID - 16999436961, Associated with shipment id - FBA18LRLBMXV

CASE ID - 16999931061, Associated with shipment id - FBA18HCKGZ1S

CASE ID - 17018024691, Associated with shipment id - FBA18L1RT34L

CASE ID - 17048376771, Associated with shipment id - FBA18LJPQGPB

CASE ID - 17099929531, Associated with shipment id - FBA18MMFJ6PL

CASE ID - 17108380461, Associated with shipment id - FBA18N6F5RR2

CASE ID - 17162785071, Associated with shipment id - FBA18P5XRNHB

Can any Mode here please help escalate these issues.

@Seller_37l8i4vuvugjG

@Seller_RSwABJNHpHnEZ

@Seller_CnfW62x6yxvJw

@Seller_khUF6HPR2AHxu

Need help! Bullet points not going live after 96+ hours.

ID 17528043871

Hi everyone,

I’m facing a frustrating situation with my Amazon seller account and would really appreciate advice from anyone who’s dealt with something similar. Here’s what happened:

Background:

Started as an LLC but had to switch to an Individual account due to banking issues.

All my inventory was purchased under the LLC, but now Amazon wants documents matching my Individual account.

The Problem:

My supplier doesn’t provide formal Letters of Authorization (LOA)—only email confirmations.

Amazon seems to be rejecting these, even though the supplier is verified (I have invoices and payment proofs).

My inventory is stuck in “FC Processing Reserved” status, and I can’t sell or return it.

What I’ve Done:

Submitted all possible docs: LLC registration, EIN, supplier emails, invoices, and ID.

Contacted Seller Support multiple times, but the case is still pending.

Questions for the Community:

Has anyone successfully used supplier email authorization instead of an LOA?

How did you resolve inventory stuck in “FC Processing Reserved”?

Any tips for expediting manual review after an LLC-to-Individual transition?

Guys if you can help me with this problem,

I have published my product on amazon.com since 3 weeks ago, has assigned the correct category but for some reason is not reflecting the category in the Amazon.com listing, in the details where it should appear in Best Seller Rank nothing comes out and in tools like Helium10 for my ASIN says that the category is not available

I have contacted several times to amazon seller agent but they only tell me they can not change the category because it is already in the correct one but do not give me the solution to also appear in the Best seller Rank.

I know that at the beginning when the product is being launched it is normal but I have been selling up to 6 units a day for more than three weeks now and the problem persists. Can someone help me?

I trying to add to several listing. Every lisitng is requiring me to submitinvoices pictures etc for approval. I have over 100 items to attact to this is gonna take forever.

Before everyone jumps to conclusion yes I am a authorized bt the brand to sell thier items on Amazon I have invoices and verything is sourced from the manufacturer/brand owner.

Hi everyone, I need some urgent help regarding my US seller account.

On April 1st, 2025, I received an email for identity verification under “Other Policy Violations”. I immediately submitted all required verification documents and a photo the same day through the appeal section.

The system showed me that the verification would be completed within 2–3 days, so I waited. But after about a week, instead of being approved, my account got deactivated.

Now, it’s showing a critical violation with an account health rating of 0, and the email says I have 19 days to resolve the issue by contacting Account Health.

Has anyone else faced this? What should I do now to get it reactivated? I didn’t receive any rejection or further request for documents after my first appeal. Please guide me.

Thanks in advance.

I get authenticity complaints on regular basis because I sell branded sunglasses. When you sell 1000s of units, SOMEBODY is bound to be unhappy about their purchase and file these uneducated and incorrect authenticity complaints.

I wouldnt care about this so much if Amazon would accept the information I have sent them. The following are the docs and other info I have sent them about my supplier:

1) Invoice & reciept of payment

2) Website

3) Supply chain paperwork: invoice from manufacturer to my supplier

4) Letter of Authorizations from the manufacturer to my supplier

5) D&B registration info

6) Linkin profile

But Amazon always comes back and says "Your supplier can not be verified" and Amazon CS can not tell me why.

Anyone have any idea what more I can do to convince Amazon that my supplier is legit and they sell authentic products?

What more could I possibly send them?