New seller, I've been selling nearly 6 months now. Have gotten a few Counterfeit complaints and gotten through those just fine. Got another this week and then immediately an email from CSM-Brand-Review@amazon.com asking for invoices etc.
I definitely wasnt submitting things correctly to them and now i think i finally have but they have pulled all my listings. I was unfortunately unlucky enough to be leaving on vacation the day after i got that email so i sent what i thought was correct and now here we are with listings shut down and its obviously not what they want. I just now sent multiple emails to them with pdfs of what they were asking for but because of file size limits i had to send 20 emails. I really could use some help here, ive gotten through the most recent counterfeit claims and believe i have submitted the documents they require but i just keep waking up in the am to another email from them saying insufficient. I am sourcing directly from the largest distributor there is for this brand, no returns or pallets or funny business and I'm selling a lot. What can be done?