Our SOP for all returns:

1) open package from opposite side of label - to keep it intact

2) inspect product - if 100% OK - look for return document inside (if not there - cut out shipping label) Write on return document the product returned

3) if carton damaged or product damaged or not our product - a) Carton damage, take images BEFORE Opening package include shipping label if no damage product will restock after confirming what was shipped (if product damage after opening read on to step b-) . b) carton ok but product issues. Image shipping label and product inside the package image(s) then images of the damages. We have two cards we place in the images for damages - This is what was shipped and the other says This is what was returned - remove shipping return doc and note the product and damages c) If they sent the box o'rocks back use same as B procedure and the second card states NOT OUR PRODUCT.

4) Go to your Returns Tab and type in the return ID or tracking number to find the order and compare. a) No damage? just leave it and AMZ will refund if they have not already from First Scan b) IF you are lucky enough that AMZ has NOT refunded on first scan this is your best chance to get more $ back. Click on the right side to Refund. Click on Restocking Fee and upload your reason and images and choose a higher or complete claw back then a SafeT-Claim, after making your claim and loading images - save and look to see if they will allow Return Shipping fee too and save== If they have already refunded on First Scan go to SafeT- claim to submit there but do NOT expect a lot of your money back for a damaged item that cannot be sold as new to another buyer. c) for the box o'rocks, check the box for Materially Different when entering data in the Restocking Fee page- Use the images with your cards and we also take a screen shot of the order page to upload as proof. If they try to low ball the refund - upload the images again and state the obvious.

Hope this helps on the next one and the many more to come :-(