Welcome to Seller Forums

Everything is fine with our store performance, but the Buy Box for all products in our store are lost. I am very confused about this, can anyone give me some advice please?

Account Health Rating - 244

Order Defect Rate - 0.46%

Late Shipment Rate - 0%

On-Time Delivery Rate - 98.86%

My Case ID: 16666456471

Hi Fellow Sellers,

I’m dealing with a frustrating issue with my Seller Central account and could really use advice from anyone who has faced something similar. Here’s what happened:

On November 1st, my browser was compromised in what I believe was a cookie attack. The attacker recreated my browser session, which allowed them to log into any saved accounts. While they weren’t able to access my Seller Central account directly due to 2FA, they did get into the buyer Amazon.com account connected to it and placed a fraudulent order for $1,600 (and also signing up for Prime).

I noticed immediately, contacted Amazon to report the fraud, and took action by resetting all my passwords and updating my payment methods.

Now, I’m locked out of my Seller Central account. When I try to log in, I get a “billing verification required” message, and my orders are on hold. The only email I’ve received from Amazon said I could either pay the $1,600 for the fraudulent order or request a review of my account. I chose the review option, but it’s been over 2 weeks, and I haven’t heard back or received any further instructions.

Luckily, my accountant has almost full access to Seller Central with their account, which has allowed us to keep some operations going. However, I’m still at a loss on how to fix my admin account issue and get full control back.

This account is my main source of income, and I’m really stuck. Has anyone experienced something similar? How long did it take for Amazon to resolve it? Is there any way to expedite this process or reach someone who can help?

I appreciate any guidance or tips you can offer!

Amazon does not respond to cases created exactly 1 month ago and delays them with copy-paste answers when you talk to them via live chat.

If you're not going to support us from Amazon, why are we paying fees?

FEEDBACK RECIEVED:

11/18/2024 1 111-4220989-4292218

Still waiting. It was supposed to be delivered yesterday. Now it says 2 more days? Well, I guess a plastic bag and tape it is. Useless.

MY APPEAL TO AMAZON -

Customer order this item on nov 18, then left negative feed stating it was suppose to be delivered yesterday. HOW CAN AN ORDER BE DELIVERED THE DAY BEFORE IT WAS PLACED? Please remove this feedback as it is impossible to delvery something BEFORE it was actually order

AMAZON SENT THE NORMAL BOT REPLY and closed the case with no option to appeal except stating to CONTACT US which I did.

Contact us stated that to appeal I had to reply to the closed case that does not actauly have the option to reply. SO WHY DOES IT SAY TO USE THE CONTACT US IF THEY CAN NOT DO ANYTHING.

BOTTOM LINE, AMAZON NEEDS TO HAVE A WAY FOR A REAL HUMAN TO REVEIW SOME FEEDBACK REMOVAL REQUEST THAT ARE ABSOLUTELY UNFAIR TO THE SELLER.

Hi everyone,

I hope someone here can guide me because I’m facing a serious issue with one of my shipments.

I sent a shipment to Amazon's AWD warehouses, and the delivery was completed on November 11, 2024, at 1:00 PM PST to the IUSJ warehouse. My carrier provided me with a Proof of Delivery (POD) confirming that everything was delivered correctly.

The problem is that the shipment status on Amazon's shipping page hasn’t been updated since it was created on October 8. I contacted support twice and they informed me that there is no Appointment ID registered for this shipment. This left me confused since my carrier confirmed they used the correct Appointment ID, and everything was delivered as scheduled.

Every day that passes without this inventory being synced means I’m losing sales. I’ve tried resolving it with the support team, but there’s still no solution.

Has anyone here faced a similar issue? What steps would you recommend I take to ensure Amazon registers my shipment and processes my inventory? How can I escalate this case effectively?

As you said, I cannot close the account due to account health problems. I need support urgently. I need to open a new account but I cannot close the account. I cannot contact the support team.

Order ID: 111-0698138-9684224

First off, Amazon issued a full refund plus return shipping on 11/03/24 - almost 90 days after item was delivered to buyer. Now its almost 100 days since the item was delivered to the buyer, and the buyer returned the item to an address in Key Point, New Jersey and not to us in South Carolina. Clearly fraud involved here by the buyer. The USPS in South Carolina asked that we file a complaint on this buyer with the U.S. Postal Inspector's Office. 

Item Purchased: 8/7/24. Item Delivered: 8/10/24. Amazon Approved Return: 8/20/24. Buyer Shipped the Return: 10/31/24 (already over 60-days after it was received). Amazon Issued a Full Refund: 11/3/24. Package Returned to the Wrong Address: 11/12/24 ( returned to Key Point, NJ).

We filed an A-to-Z Claim but Amazon Denied the claim and refunded us nothing. Total BS. Typical Amazon not following their own return policy and screwing over the seller. This is a constant problem.

We should be granted $102.94 ($89.99 for purchase price, $6.29 for shipping charges, $5.62 for return shipping, and $1.04 for addition return shipping charges).

hello, I just opened my account, then it had to enter section 3 verification for verification. then I set an appointment for a video call, but I did not save the appointment dates, I had created 3 appointments. is there a mail about this issue or can I find it myself from anywhere in the panel. I would like your help.

Anyone else suddenly getting Late Delivery Risk on Ground Advantage Shipping today? I have all 14 out of 20 orders for this morning suddenly showing Late Delivery Risk instead of the Claims Protected and OTDR Protected. I am using Automated Shipping settings and Automated Handling time.