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I need help with a SAFE-T Claim

Buyer claimed the item was damaged when it wasn't. I have proof with photos. Here's what I wrote:

"The buyer made an A-to-Z claim saying the product was damaged. The buyer said & that "enamel is weird." have photos of the pot showing it's not. The pot wasn't damaged duirng shipment. Edel in case ID XXXX told me to deny the request. .The buyer never contacted me. The buyer never returned the pot to me. I don't have the pot. The buyer was refunded all of the money and is keeping the pot. Why am I out my merchandise and my money?"

Amazon only returned the shipping. How do I get Amazon to refund the entire purchase amount?

Amazon's response:

USD 9.99 has been credited to your account towards the outbound shipping costs.

USD 12.19 has been credited to your account towards the return label costs.

We have granted your appeal against the return of order 114-8037145-1885837.USD 9.99 has been credited to your account towards the outbound shipping costs.USD 12.19 has been credited to your account towards the return label costs.Please allow time for this to appear in your account. The refund will appear under "Other Transactions" in your payments screen.

Warning FBM sellers!!

For as long as pretty much any of us can remember, the cheapest shipping option was always on top and pre-selected.

Amazon changed this today and now they are preselecting and putting on top a shipping option with a blue bubble that says "Based on your shipping history and preference"

This is new pre-selected option with the blue bubble is NOT necessarily the cheapest way to ship. Nor is it even necessarily the "best" way to ship.

Dear Amazon,

You don't seem to know what my preference actually is, so please do not try to do it for me. My preference is the CHEAPEST way I can ship something and still have the package arrive on time. (The way it has always been until recently)

Period. Done. That's it.

For the vast majority of orders, I am not loyal to any particular carrier with the exception of the fact that we cannot ship FedEx because of where we are.

If a carrier other than the preselected carrier can get a package delivered a day earlier and it only costs a few pennies more, I might upgrade. I make these decisions on the fly. I do not want them to be considered as part of a "shipping history" or a "preference."

I just want the cheapest OTDR-Protected shipping option on top always.

The way it has been working for years as been FINE. Why are you changing things now? And right during the busiest time of the year?? I hate to sound like I am always griping, but this is once again some unnecessary meddling with the way things have worked for YEARS.

We have been selling since 2012. That is TWELVE YEARS of reflexes / muscle memory that Amazon has just decided to throw a curveball at.

I think maybe this was an attempt to address concerns that I and some other sellers raised in another thread? If that's the case, I guess I appreciate the attempt... but this was not the correct solution.

(And I want to be able to remove FedEx because we never use FedEx.)

Our inventory were checked in on August 24, 2024,but 83 days passed,they are still reserved,and we paid more than 1000 usd for storage fees of October .

Please help

Case ID:16611716661 / 16659797501

After nearly 4 weeks I am still "working"with seller support daily to try and reactivate my seller account. I have cleared any and all issues/violations, all my seller acounts show healthy status, I have completed the identity verification sent to me, and when amazon said their "internal team" needs more time to review my information, I never get a response. I have waited over three weeks for a response from amazon only hearing they are still "reviewing" my information. Now when I attempt to open an case they automatically anwser it saying "this is not the correct way to appeal your account" It feels like I am being messed with by the support team and just cant get a clear anwser out of them. When will I find out what is needed to reactivate my account? I have been very patient with amazon but now it is starting to feel hopeless. Any advice on this situation?

My amazon Canada account was deactivated recently due to section 3 and I have been unsuccessful in appealing. I am not sure what to do. The relevant support case is 16593153221

So far I have submitted:

-Invoices from authorized distributor for ASIN in question, shipping confirmation emails

-Fedex tracking numbers, delivery confirmations, photos of deliveries

-Paypal proof of payment and credit card statement with payment

-Letter of authorization from the brand confirming the distributor I use is authorized, another email from the brand confirming the same

As far as I can tell my account health is fine with zero violations, it does not look like I have any authenticity complaints from buyers either. My appeals keep getting denied and the same information gets requested. I am not sure if anyone is looking at what I am submitting or what the expectation is from amazon.

My ability to speak to account health has also been disabled. All of my funds and inventory are currently just in limbo. Is amazon just going to hold all of my inventory, even unaffected ASINs, charge me storage fees in perpetuity and keep my funds as well?

Really not sure what kind of productive steps I can take from here so any advice would be appreciated.

This is the email I received in the first place:

Hello,

Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.

Why is this happening?

We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages

-- "Amazon Anti-Counterfeiting Policy":

-- "Policies and Agreements":

-- "Amazon Services Business Solutions Agreement":

How do I reactivate my account?

To reactivate your account, go to your "Account Health" and click on "Reactivate My Account" to submit necessary information.

What happens if I do not submit the required information?

If we do not receive the requested information your account will remain deactivated.

Any remaining FBA inventory of the items that caused "inauthentic" complaints will be destroyed at your expense, in accordance with the Business Solutions Agreement.

We're here to help

If you have questions about this policy or your account, contact us:

You can get help submitting your appeal in Seller Central Help:

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page:

On iOS:

On Android:

The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

-------------------------------------

ASIN: blank

Title: blank

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We appreciate your support and thank you for selling on Amazon Handmade.

Sincerely,

Handmade Integrity Team

My Amazon Seller account has been deactivated under section 3 violation three weeks ago. Email that received me is mentioned that I had used multiple accounts.But I never had several accounts even I didn't try.How can I solve this problem. I tried several times to send messages through Amazon help. but because of the deactivation it didn't give any chance for me.So how can I get a help from Amazon to reactivate this. because I have only this account. Please help me.

Problem with USPS Ground Advantage (Less than 1 lb) being flagged as Late Delivery Risk even though the same service was used to calculate Delivery Promise with a ship date of today. We have this happening on over 100 orders today. One example is 114-5418683-6780248, because of this we are not able to print the labels through Teapplix our 3P Shipping Label service. Again, we have over 100 orders with this happening on today all with ship date of today 11/15 so this is very urgent. If we're trying to use the same service as used for the delivery promise, it shouldn't be flagged as Late Delivery Risk.

@Seller_RSwABJNHpHnEZ @Seller_nS0jcFQNDLG3e Case ID: 16669856361, We've opened a live chat case this morning, but I'm sure it's going to be above their head. Can you please get involved as this is urgent with all these having ship date of today

?

Hi,

It's been Oct 25th when the goods entered amazon and from since then I don't see any update on my Inventory apart from delivered status since Oct 25th, Even though its 15 days, no single item is available for sale? Earlier by this time, it used to be available for all the items to sale. I need urgent help.