I need help with 3 safe T claims and 1 negative review removal:
I need an Mods help I have a Safe T Claim. Order ID: # 113-3290116-6150616 was denied.
SAFE-T claim ID 36223-43341-7117809
The buyer sent back and empty box I took a picture of the shipping label and the box with all it packing material packing slip but no products and submitted a claim the claim was denied
"We have denied your refund request for the order 113-3290116-6150616.
Reason: The issue that you reported is not covered by the SAFE-T policy."
Someone at that department doesn't know what they are doing. I have appealed the case and was hoping a Mod can escalate the case to get this issue resolved.
Also I have a second Safe T Claim Order # 112-0104552-9369057 was denied
SAFE-T claim ID 43353-86530-5296267
The buyer did not send the item back and I was reimbursed for the product. But I was not reimbursed for the additional upgraded shipping cost. The item comes with free shipping but he buyer chose UPS Next Day air service for $50. The buyer chose this option when checking out. The Safe T Claim keeps getting denied but this goes against the safe t claim policy.
Someone at that department doesn't know what they are doing. I have appealed the case and was hoping a Mod can escalate the case to get this issue resolved.
I just filed another Safe T Claim for Order # 112-1182038-4917030
SAFE-T claim ID 95951-98316-3633436
The buyer opened a return stating this item is defective and doesn't work and wants to get a refund and the shipping cost back. The buyer send back an envelope with a folded paper towel bot the item I shipped him which is a special pink cloth for cleaning pearls.
The buyer also left me a negative feedback as follows"How dare you charge $35.00 to ship a piece of cloth. You should be ashamed of yourselves. Besides the fact that your item doesnt rsquo;t even work."
This item comes with free shipping. The buyer select UPS 2nd air at an addition cost of $35. The buyer. opened a fraudulent return just to get refunded for the item and the $35 upgraded shipping fee. I got scammed
I have opened a case today and was hoping a Mod can escalate the case to get this issue resolved correctly where I get reimbursed for the item and shipping amount.
Also I asking if a moderator can escalate the negative feedback in this case to get it removed.
@Seller_pAPBCLhysbW5T @Seller_7e4TizkSOVtBf @Seller_OOVUXZLmb2UEH @Seller_d9q1Cuuva8Pjg @Seller_pB5cNkUhpDlVP @Seller_GEZPMc4CeQfh6 @Seller_4GjtS9k0cnHHv @Seller_R6oYCnTB9O1Uy @Seller_s3amN64nZ4y9V @Seller_t9kvdr2yixQej @Seller_SBIjJooGeXSQ6 @Seller_zukQNO61PzGck @Seller_khUF6HPR2AHxu @Seller_FJwyF3iu5qxUY @Seller_RSwABJNHpHnEZ @Seller_QYS7Alex1XIw4 @Seller_aEROSwwdnzGiU @Seller_l7Jtck9jxnEA0 @Seller_JT2cdQLa0Oueg @Seller_vtQxROP6UNr1O @Seller_Udi0JNbTrsmUV @Seller_RsATYbG9XP0HP @Seller_NGsbQYFacZKVL @Seller_F4AbbFj6ovBk3 @Seller_ovM5p622oIbGp @Seller_c2KLMXKhUYF3u @Seller_hme3Wbydd1ihr @Seller_q5VULSdzfEHW0
