Manage Returns displays completely blank screen
It has been this way for about 24 hrs now, the same on two different workstations here...
Others finding the same?
19 replies
Seller_oobMPbhRqlUwf
I am having the same issue. Trying to issue refunds but cannot access orders.
Seller_b5wXMRAveQ7kg
We are having the same issue today as well as all day yesterday. Have you made the dreaded call to Amazon to see what the problem is?
Seller_92cW2dHRVxMXG
Yes! I have 2 different works stations and both are blank on the manage returns screen!! Was on for over 1.5 hours with 3 different techs and still no resolution!
KJ_Amazon
@Seller_sNfwyhTSKGB7S @Seller_oobMPbhRqlUwf @Seller_b5wXMRAveQ7kg and all other sellers facing this issue:
Can you please share your reported support Case IDs, ideally with screenshots showing the issue as well as the browser(s) you are using? I can share this information with our partner teams for review.
KJ_Amazon
Seller_FufI331lPupx8
We have to clear browser history, CTRL + F5 a million times and keep trying over and over again. Using Chrome for the browser, it works eventually but this is pain...
KJ_Amazon
@Seller_92cW2dHRVxMXG @Seller_5HWPhkqmyqcqt @Seller_sNfwyhTSKGB7S
Thank you for reporting that issue. I shared these reports with our partner team.
Can you please check the Manage Returns page again and let me know if you are still seeing a blank screen or if orders/returns are appearing as expected?
Seller_h9ZdoM1oUCjl6
Issue is occurring for us as well (North East USA). Interestingly if I VPN into a machine in Colorado, i'm not seeing the issue. Is there a chance it's a regional issue?
I created ticket# 17486121261
Seller_C2NiEkAU4xTGT
Having the same problem the last couple of days.
