Hey Sellers! 👋

With the recent uptick in claims discussions, I'm kicking off a series highlighting our most effective prevention strategies. Let's focus on those small changes that make a big difference in reducing claims. Stay tuned for Part 2 next week!

Here are key areas where small changes can make a big impact:

📦 Shipping Success

• Use Amazon's Buy Shipping services: Protects your ODR when you respond within 48 hours
• Get Proof of Delivery (POD) for high-value items: Proves exact delivery address
• Confirm shipments on time: Prevents Late Shipment Rate hits and potential claims

📝 Product Clarity

• Exact ASIN matches: Every detail must match the product page
• Clear condition descriptions: Accurately represent item condition, no omissions
• Accurate images: Show actual product condition
• Follow condition guidelines: Never use notes for missing parts or variations

⏰ Timing Matters

• 24-hour return responses: Best practice for maintaining customer satisfaction
• 48-hour customer messages: Prevent a potential claim approval
• 2-day refund processing: After receiving returned item
• 5-day return label window: Provide return instructions within this timeline

🔄 Returns & Refunds

• Clear return instructions: Provide either return address or prepaid label
• Quick return authorizations: Required for all eligible returns within policy
• Proactive refunds: Consider immediate refunds when necessary to prevent claims
• Vacation mode settings: Update account settings during business disruptions

Share your wins!

What change had the biggest impact? Which types of claims did it prevent? How did you implement it?

Let's build a prevention toolkit together 🛠️

Reminder: These are based on current Amazon policies. Always check the help pages for the most up-to-date requirements