HLO

MY WHOLE SHIPMENT IS LOST BY AMAZON TEAM AND ALSO THEY ARE NOT GIVING US CLAIM AGAINST THE SHIPMENT LOST BY AMAZON.

IT IS CLEARLY SHOWS THAT THIS IS PART OF A FRAUD

I NEED MY SHIPMENT OR CLAIM AGAINST MY SHIPMENT

WE HAVE ALL PROOFS OF DELIVERY

Basically UPS lost one of my FBA shipments and I have not had any resolution or reimbursement for the lost shipment.

I used FBA shipping process for the UPS shipping label. One box is delivered the other is stuck in the UPS facility. The shipment was created in March 2024. I wasn't able to dispute the lost package because Amazon kept pushing the date to reconcile. Seller Support requested invoices which I provided but was denied and the case was closed and stated to open a new case with additional invoices.

I opened a new case with additional invoices and seller support said that they were going to merge the new case with the original case but the original case was still closed with no resolution. So i opened another new case with the same canned response saying that they were going to merge the new case with the original case, and, yet again, the original case is still closed.

Seller support is making me go in circles trying to get the original case to reopen so that they can investigate for the lost shipment. It clearly shows that the shipment is still in the UPS facility in the track shipment page.

I do not understand how I cannot get reimbursed for the lost shipment in UPS.

The final date to reconcile the shipment is in August.

Can anyone please advise or help? If so the original case is 15424010571. Thank you!

BTW, first time posting so really not sure if this is acceptable to do but I need the mods help

@Seller_F4AbbFj6ovBk3 @Seller_aEROSwwdnzGiU @Seller_hjPKSvHuoa7hn @Seller_ueeRKvIifHAvc @Seller_pAPBCLhysbW5T @Seller_DNQA7tfAOJG6T @Seller_zukQNO61PzGck @Seller_OOVUXZLmb2UEH @Seller_SBIjJooGeXSQ6 @Seller_zcvAYEF3PFqbA @Seller_GEZPMc4CeQfh6 @Seller_4GjtS9k0cnHHv @Seller_1KYLYkgAlu4xX @Seller_aEROSwwdnzGiU

In June of this year, I had a shipment sent to the FWA4 warehouse, The shipment was received by Amazon on June 28th.

The receipt date was provided by Amazon customer service. They used the shipment tool to confirm that Amazon received the shipment.

By August, the shipment was marked as "Closed"，Shipment has 100% Discrepancy, The box contained 23 items, but Amazon couldn't locate a single one.

I contacted Amazon to request an investigation and compensation, I provided the packing list and Proof of Delivery as requested. A few days later, Amazon informed me that the investigation was complete, The result was a denial of the claim, and Additional appeals related to this claim will not be considered.

I’ve been selling on Amazon for over a decade. In the past, if a few items were lost from a shipment, I never asked Amazon for compensation. But this time, the entire shipment was lost. This is my first time filing a claim, but Amazon isn’t telling me anything. They’re just mechanically copying and pasting pre-written responses.

I don't know what Amazon's claim standards are, but I believe that if the goods go missing in Amazon's warehouse, Amazon should compensate for them.

I’m now considering whether to abandon FBA and switch to a third-party warehouse because the issues with FBA are increasing, and sellers can't bear these losses.