@Seller_4GjtS9k0cnHHv @Seller_pXiU6IvYm8DUt @Seller_XTq5B9ziYWxSH @Seller_1e0C5VoremnMg@Seller_guLNtDGZuva40 @Seller_d9q1Cuuva8Pjg @Seller_c2KLMXKhUYF3u @Seller_S0CzMoJdhaOmC
I’m facing a critical issue with an Amazon account, and I need your insights. This account has been exclusively focused on private label sales, with no wholesale activity. In the past, only 20–30 units were sold.
Recently, the account rating dropped from 200 to 0 overnight. Amazon sent an email stating a compliance violation related to identity verification and gave us three days to resolve it.
We immediately completed the required verification and submitted all necessary documents. However, the status still shows as "pending."
Has anyone faced a similar issue? If so, how long did it take for your account to be reactivated?
Are there any recent updates from Amazon regarding account verification?
What’s the best course of action in this situation?
I contact Amazon support, and they assured me that the account would remain active once the verification is completed. However, I’ve spoken to multiple sellers who submitted their documents the same way, and yet, their accounts were deactivated without any response from Amazon.
This is highly concerning, especially since my account has a history of private label sales. I also spoke to someone who created a new account and faced the same issue. It seems Amazon is conducting broader verification checks, but the process is unclear.
Additionally, I noticed a "payment due" message, even though all payments have been cleared. There are no Section 3 violations or any other compliance issues just this verification delay.
𝐈 𝐚𝐥𝐬𝐨 𝐜𝐚𝐦𝐞 𝐚𝐜𝐫𝐨𝐬𝐬 𝐚 𝐬𝐢𝐦𝐢𝐥𝐚𝐫 𝐜𝐚𝐬𝐞 𝐨𝐧 𝐭𝐡𝐞 𝐀𝐦𝐚𝐳𝐨𝐧 𝐒𝐞𝐥𝐥𝐞𝐫 𝐅𝐨𝐫𝐮𝐦𝐬. 𝐘𝐨𝐮 𝐜𝐚𝐧 𝐜𝐡𝐞𝐜𝐤 𝐭𝐡𝐞 𝐩𝐨𝐬𝐭 𝐡𝐞𝐫𝐞:
[https://sellercentral.amazon.com/.../5b6b408d-d22a-4c51...]
Moreover, I’ve spoken to multiple sellers on Facebook who are also experiencing the same issue. It’s frustrating that Amazon is not providing clear communication or proper seller support. 𝐈𝐟 𝐭𝐡𝐞𝐲 𝐜𝐚𝐧 𝐚𝐭𝐥𝐞𝐬𝐭 𝐩𝐫𝐨𝐯𝐢𝐝𝐞 𝐮𝐬 𝟏𝟎–𝟏𝟓 𝐝𝐚𝐲𝐬 𝐟𝐨𝐫 𝐯𝐞𝐫𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧, 𝐚𝐧𝐝 𝐢𝐧𝐟𝐨𝐫𝐦 𝐮𝐬 𝐩𝐫𝐨𝐩𝐞𝐫𝐥𝐲 𝐢𝐧𝐬𝐭𝐞𝐚𝐝 𝐨𝐟 𝐤𝐞𝐞𝐩𝐢𝐧𝐠 𝐮𝐬 𝐢𝐧 𝐭𝐡𝐞 𝐝𝐚𝐫𝐤. 𝐚𝐧𝐝 𝐭𝐡𝐫𝐨𝐰𝐢𝐧𝐠 𝐞𝐯𝐞𝐫𝐲𝐭𝐡𝐢𝐧𝐠 𝐨𝐧 𝐥𝐚𝐬𝐭 𝐦𝐨𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐜𝐫𝐞𝐚𝐭𝐞 𝐩𝐚𝐧𝐢𝐜.
Currently, our client account is still active, but the three-day deadline is worrying. From what I’ve seen, accounts that didn’t receive a response within the deadline were deactivated without any explanation.
Is this a new policy update from Amazon?
What steps should be taken to avoid deactivation?
I’d appreciate any insights or advice from fellow sellers. Your support means a lot!
This is incorrect and i believe this is glitch alot of seller are facing this even theri account is new or even i have talk with 3.5 years old seller account they are also facing this same issue so please let us know please fix this.
