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So I have a buyer claiming INR despite Delivery Confirmation AND signature confirmation.

The post office confirmed GPS location. The signature looks like chicken scratch. It was delivered late (despite being Priority). I shipped on time, using Amazon buy shipping and the freakin' badge was (is) there when I look at the order and the shipping option I selected.

ANYWAY, I wanted to give this person step-by-step instructions on how to file an A to Z claim by going through it myself on one of my recent Amazon orders (without actually going all the way because I DID receive the merchandise).

Low and behold, before I can attempt an A to Z claim, the 'system' forces a chat or phone contact with customer service before proceeding. And you KNOW how generous THEY are with OUR money...

I presume this often leads to customer service issuing a refund outside of the A to Z process, probably by design. Then we go to the Safe-T claim rodeo for numerous rejections/denials.

Do I have this right?

I am looking for a Review ID for a one star review a customer left but later retracted. Is it possible to retrieve the number somehow?

Hello,

I recently applied to register my trademark, but the application was denied due to the inability to verify my business identifier. My business is registered in Ukraine under a simplified registration format known as "Individual Entrepreneur." In this system, the business identifier is the Taxpayer Registration Number (RNTRC), which can be verified through the following documents:

The back of the ID card: The RNTRC (Registration Number of the Taxpayer Record Card) is clearly listed here.

Bank statement: The business identifier is listed as the USREOU code (Unified State Register of Enterprises and Organizations of Ukraine).

I have attached these documents for your reference. The information provided in these documents fully matches the data issued by USTPO, yet my registration continues to be denied.

To my knowledge, there are no other official documents available in Ukraine that specify the Tax ID or its equivalents. Despite this, I keep receiving a generic response:

Originals of all documents in English.

"This decision was made since we could not verify the registered business name and business identifier (for example: tax ID number or business ID number) provided by you at the time of submitting the appeal form."

I don't know what I should provide so that Amazon can verify this data. However, when registering the store, all the same documents were suitable.

Hello,

I hope you're doing well. I would like to request your assistance in removing a negative review on one of my products. The review in question can be found at the following link: https://www.amazon.com/gp/customer-reviews/RP3JMQRVQKJVT/ref=cm_cr_getr_d_rvw_ttl?ie=UTF8&ASIN=

Upon reviewing it, I believe this review is from an unverified buyer and may not be legitimate. The review is associated with ASIN B00FUYSTA4, and I would appreciate your help in removing it.

For your reference, I have attached a screenshot of the review.

Than you.

16606401731 Case

Reconciliation was completed

Packing Slip and UPS Shipment Delivery Confirmation was uploaded after being requested

Yet its almost a month and no response. Can this be escalated? @Seller_khUF6HPR2AHxu

This shipment was sent via the AMAZON/FBA UPS Program so I know its eligible for reimbursement.

Was pleasantly surprised this evening with "Your account is at risk of deactivation" this evening due to "On-Time Delivery Rate". Downloaded the report (Performance > Account health > On-Time Delivery Rate > Download report.), where it shows 1 single order where it seems that postal service did not scan the package in time.

Now, I understand, it happens, postal service may make a mistake or I simply could of made a mistake, but how did it calculate 33.33% On-Time Delivery Rate??? 1 out of 27 orders is 3.70%. Am I crazy here?

The Amazon Support is as usual here with 0 help, with telling me that oranges are color orange and with useless suggestions to enable Automated Handling Time for example (like what does it even have to do with anything?).

I am attaching a screenshot with the deactivation message, metrics, our order count for the dates and the downloaded report. I have just noticed also, from the report that it was shipped on time and it was actually delivered on time, so the only issue is with UPS 1st scan that was late or what is even the issue here??? This should not even go against my account!

In September we sent $400,000 of inventory via partnered carrier (Estes Freight) from our California warehouse to PSC2 FC in Pasco, Wa. After the inventory sat at an Estes facility for a few weeks, I contacted Estes and asked what was going on. They told me PSC2 was not accepting appointments. I called again at the start of November, and they told me Amazon had voided the POs on the sealed trailer the inventory was in and that it is stuck indefinitely. Amazon will not respond to Estes about what to do with the shipment.

This shipment took all our inventory space so we can't send more. When I contact Amazon via seller support, they tell me they can't do anything until the units arrive at the warehouse because the shipment status is "receiving".

Is there any way to remedy this? I have no idea who to call or what to do at this point.

Hi,

I need help with reinstating cancelled shipments please. These are the shipment IDs: FBA18KFL734B FBA18KFG0M1X FBA18KFF02CJ FBA18KFFLDXP FBA18KF9Z7DG

The items are already on the way and we cannot afford to reroute them in case the FCs do not receive it. Kindly help.

Thank you