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Dear Amazon, our products are Christmas solar term products, and it is the solar term to sell, miss this time period, the loss will be great. So the product is very urgent, and we have the relevant materials, we have the right to sell.

Please help to expedite the compliance review of this product. For the review of case ID: 16781844551, we really need your help, thank you

Hello @Seller_PIHyltK09pbl3

Thank you for your support on the previous thread. I have seen the brand name change in many places. However as it stands it still appears in lower Case in multiple places which would still need changing.

This is the previous thread: https://sellercentral.amazon.com/seller-forums/discussions/t/03fb826f-765e-4424-b9ee-fec004b7224a?postId=ba141467-181d-46d5-8096-82fb50397d73

I'd appreciate your support on the matter. Thank you

I've attached a Screenshot to show.

Places are:

- Ad Console/Store

- Brand Profile

- Profile Detail's Brand Name

- Brand Registry's Registered Brand

I realize we are in the "pre-christmas cone of silence" but our sales have gone from 100/day to 9. We sell books. They aren't really seasonal. Anyone else seeing a drop off of this magnitude in the last 2-3 days? All of our metrics are in good standing.

As a seller on Amazon, it often feels like they don’t care about us at all. The constant changes, the lack of support, and the feeling that everything is out of our control is really getting to me. I’m at the point where I just feel like crying because no matter how much effort I put in, it doesn’t seem to make a difference. I know I’m not alone in this, but it’s hard not to feel like Amazon is working against us rather than with us. Anyone else feeling this way?"

Hello,

@Seller_khUF6HPR2AHxu

I sent a few packages from my warehouse in America to the Amazon warehouse. I sent these packages with the Partnered Carrier Program. I sent them with the shipping label that Amazon created through the system. Then I delivered the products to UPS cargo, and when I checked the shipment detail page, it said that the packages were delivered to the FBA warehouse.

I also received the proof of delivery documents (POD) from the UPS cargo company.

Everything was perfect up to this point, but these products were not transferred to my inventory. After waiting for a while, I created a case, they did not respond to the cases.

Then I created cases many times, each time they said they would respond within 24 hours, but they never responded. They kept me waiting for months. It's been 7-8 months.

As a last resort, I sent an e-mail to Andy Jassy.

They created a case for these shipments, and after a while, they sent an e-mail claiming that they had not received the package.

However, in the first case I created, they said that the package was delivered and is currently in the placement phase, and when I checked the shipment events page, it shows that the package was delivered. It also clearly states the date and time.

Also, when I contacted the UPS cargo company, they said that they delivered this package to the FBA warehouse. And they sent me the POD document as proof of delivery.

However, despite all this evidence, Amazon claims that it did not receive this package and refuses to pay.

Amazon has completely lost its credibility in recent years. No seller trusts Amazon anymore. Because we have no idea what will happen to our products when we send them to the FBA warehouse.

They also do not make fair decisions anymore.

They already made me wait for 8-9 months, I do not want to wait any longer. I request that they complete the reimbursement process as soon as possible.

Case ID: 16267169201

15247873651

Could you please provide cash payment as soon as possible?

@Seller_hme3Wbydd1ihr @Seller_RSwABJNHpHnEZ @Seller_s3amN64nZ4y9V @Seller_OOVUXZLmb2UEH @Seller_YeWcEeTwlVO93

We shipped a full pallet of 30 units, single sku, to Amazon. It was received as zero units (which is impossible since we clearly didn't ship an empty pallet).

When I opened a case, they repeatedly denied my BOL and Delivery Appointment paperwork, which was provided as requested (we provided LTL shipping). After several rounds of back-and-forth someone finally accepted it, but stated "We have no record of receiving these units. We recommend that you work with your carrier on these discrepancies and ensure that you have appropriate insurance for future shipments. Many carriers assume limited liability for damage or loss in transit."

This was $5,000 worth of product that disappeared into thin air...

Can anyone help me out? Case ID 16746672001 .

@Seller_OOVUXZLmb2UEH

@Seller_8hQgfj6OVZYse

@Seller_nS0jcFQNDLG3e

@Seller_khUF6HPR2AHxu

Hello Community,

My account is deactivated for over a year now due to unsuitable inventory investigation policy. My sellers account was being managed by a third party company. For the first year everything went well. And then suddenly, the company announced they were schammed by a distributor and now are closing down. After that I was able to create a removal order for what braces inventory was left. And was not able to close my account. After months, last week Amazon charged $163. I logged into my central to discover 30 units of Braces. I have no idea how they appeared in my inventory. And I have no invoices or manufracturers contract to support that inventory or prove any of this to Amazon. Initially I appealed and they denied saying I did not provide enough documentation and proof.

I cannot afford to pay $163 in monthly storage fees.. Is there anyway I can create a removal order or have Amazon dispose off the inventory so I can close my account. What happens when my bank account hits 0 and I have no way to make these payments. I don't want any debt on me and I want to clear everything. I would appreciate any guidance or help.

How is it possible for reviewers to leave a negative reviews when they clearly didn't look at what they where buying? Or is it that another company paid them to right a product review? It's impossible for a real reviewer to have left this review if they received the product, read the product title, looked at the product picture, watched the product video, read the product description. Below is what was written. Unbelievable I paid for this review and this person got one of my products for free. This is the real Joke. The other joke is i sold over 600 pieces since august 28th and have only 21 reviews and 5 of those are vine reviews.

Asin B0D9YXF5K6

TheFixer

1.0 out of 5 stars Is this a joke?

Reviewed in the United States on December 20, 2024

Amazon Vine Customer Review of Free Product( What's this? )

This is a smaller diameter than the MagSafe magnet, so it won't center itself on my iPhone, and the magnetic draw isn't strong enough to hold onto the phone confidently... and certainly not with a case on the phone. Complete waste of money.

Hello,

I have some products. I enrolled to Brand Registry (but my Brand is pending on USPTO). So I can not report a violation some sellers is hijacking my ASINs.

But what has Amazon done to protect legitimate sellers? These Hijackers are selling a completely different product than the one clearly described by us.

We have spent a lot of money on: Branding, Joining VINE, Running PPC ads to attract buyers...

However, one day - other sellers jumped in, selling a completely different product that I could not report because:

1. I could not use the Report a violation function in Brand Registry because my Trademark was in Pending status.

2. Using Report abuse of Amazon policies: I will immediately receive an automated email from Amazon with the following content: "Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported [ASIN] for the violation type selected."

3. Contacting Support Team: Does not resolve the issue.

So, how do I protect my brand while waiting for the USPTO to grant it?

It's devastating to see your business being destroyed every day by dishonest sellers.