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I opened the safe-t claim stating that I'm covered by AMAZON BUY SHIP PROTECTION. All needed is 3 things, buy your shipping label through amazon, ship on time and the order was refunded by customer service if the item is lost in the mail. The page is here https://sellercentral.amazon.com/help/hub/reference/GB2FHL2QMQ5NT397 . All 3 of the criteria I met.

Claim was denied by the SAFE-T team for the reason "customer didn't take delivery of the order".

I'm perplexed how they could deny me after I quote policy and even included a screen shot of it in my claim. It's a very simple case of an item getting lost in the mail. In my history I've had a few AtoZ claims for orders lost in the mail which I was REIMBURSED for, this is my first SAFE-T of this type.

Does amazon simply deny all claims nowadays?

I have a listing, with child asins color variations, who ranked around 10-20 for a keyword that drive most of my sales since launch one year ago, in a competitive niche. Everything was fine until this morning when my product disappeared from search results for this keyword. I searched through page 10 my listing was nowhere. It is weird that if I had the color of the variation before that keyword, my listing appears in the the top 10. I have not made any changes in my listings, images, neither in PPC...

I contacted support but they apparently have no idea of what is happening. Still waiting for the response of their "internal specialist" tho

FedEx account is linked, but the discounted price is not reflected correctly for the FedEx 2Day One Rate while shipping with a FedEx one-rate envelope. For the same order, we always get charged 30% more than the discount we are eligible for with our FedEx account linked. The same issue applies to all our orders, and it prevents us from providing the best shipping experience to our customers.

We opened several cases regarding this since April 2024 but never got the issue fixed permanently. Please look into this for us!

Related case IDs:

16608835441 (Most recent)

15197024911

15171208191 (Pending Amazon Action for over 6 months)

Hello there,

Amazon lost my products but they are not giving me compensation.

I have contacted Amazon several times; they just replied to me with an automated email. When I responded with proper documents, Amazon kept the cases pending. One thing is clear: Amazon will not accept their mistakes, which is why my cases have been pending for a long time.

Shipment ID: FBA189RP6FZ0 (Case ID: 16591758361)

Shipment ID: FBA17Q27ZJLX (Case ID: 16592196811)

We are facing a real financial loss because of this... Please help :(

Any support ? moderators ?

Thank you.

@Seller_GEZPMc4CeQfh6 @Seller_SBIjJooGeXSQ6 @Seller_RSwABJNHpHnEZ

Im a long time Amazon seller with excellent account health and no policy violations.

Sadly im stuck in an endless appeals/account suspension loop.

-In July 2024 my account was suddenly deactivated after a seemingly routine video verification call, and I was told to provide verification for a single ASIN in FBA. There was no mention of this ASIN during the video call at all.

The notification falsely claimed that I was using another company’s brand name, but I was not. All products are sold my own proprietary brand which is Amazon brand registered.

Here is the deactivation notice:

-Despite numerous appeals in the past 3 months showing evidence that I didn’t violate any policies or was infringe on IPs, my account remained suspended.

-Last week I received a notification to attend a video call to authenticate nearly all of my fba inventory (approx. 150 SKUS) which included the single ASIN flagged in my original account deactivation.

The notice include this message:

-I presented my case and requested documents on an Amazon video call on Oct 30th

- I received notice on Oct 31 that appeal over listed inventory was accepted

Even though my fba inventory including ASIN B0BHD2V3WW was determined to be authentic as per the Oct 31st notice, my seller account remains deactivated, and all FBA inventory is now under UNFULFILLABLE INVENTORY. This means all fba stock needs to be removed, while I want to try to reinstate my account.

Can one of the mods help me look into my case and see how I can reactivate my account?

CASE ID 16587733761

Thanks and regards

Almost a month ago, my item was shipped to the AWD warehouse, but I’m still unable to send it to FBA for no apparent reason. I have created multiple cases for assistance but only receive canned responses each time. This isn’t the first time this has happened. Previously, they admitted to losing my item but refused to compensate me, and I strongly believe they’ve lost my item again! Is there anything I can do?

Case ID: 16543433491、16522390441

This has to be illegal to a certain extent. Keeping sellers money on hold sometimes for 30 days?

Or until the buyer oks everything? What has Amazon turned into? Holding sellers money so they can

use it as they need it. I am a 17 year seller, never had a rolling reserve ever, recently they put my account

on a rolling reserve due to having my account on vacation mode like once in 17 years. No help from mods

or Amazon as to why. Then all of sudden I get financing emails to get my money. Haha. Get lost.

Now deferred transactions piling up. Amazon has turned into a Mob boss holding everyones money hostage.

17 years and I now have a rolling reserve for no reason at all. What a crock of crap.

On Oct. 28, we noticed some of our listings were marked "Inactive". When we clicked "Fix Listing Issue", it took us to a page that said "You need approval to sell Pesticides and Pesticide Devices".

We sell mah jongg game sets. There is no connection/relation whatsoever to pesticides or pesticide devices.

All our FBA inventory became stranded. ***We have no access to Edit Listings***.

We've been selling our mah jongg sets on Amazon since 2013, with thousands of happy customer reviews.

We opened a case with Seller Central (ID 16565810381), and they replied as follows: "We received your submission for the following ASINs and we have determined that there are currently no restrictions on the listings. The following listings are active on the Amazon.com store".

This was not true. We submitted screen captures showing the listings as inactive, and also the stranded inventory page. We have not heard back from Seller Central since, and it is now Nov. 01.

Desperate, we also submitted a case through Social Media (ID 16574531161) on Oct 30. This ended up in our case log list. The response we got was: "We'd like to share with you that we've engaged further support directly from the Account Health Support team. They are currently reviewing this matter thoroughly, and we will update you once we have more information".

It's been over 48 hours since this second case was opened, and it's been 5 days since our listings were inactivated.

We have looked over our product descriptions and bullet points and we can see nothing that speaks of "mold resistance", "water resistance", or anything else that might be related to pesticides.

We would be most grateful to have an Amazon expert look into our case and help us get us listings approved and back online.

Thank you!

I have been trying to reactivate my account for a few months now. I have sent everything they have asked me to and it is never enough. I need help or a recommendation of a company that can try to resolve this for me. Please, I have been waiting a long time. Someone who has experience please call me to help me. I am willing to pay for the work.