Transparency Codes 26 or 29 digits long???

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Seller_nj8PIYNoGx6rj

Transparency Codes 26 or 29 digits long???

So I have an single ASIN that is transparency protected. When applying to sell this item Amazon required 5 codes for approval. So we went into the transparency app and scanned 5 different codes off the sticker affixed on the products. The app generated a 26 digit alpha-numeric code. We provided the 5 codes and got a green checkmark and application to list was approved.

After having made a few sales we go in to input the codes into the order to buy shippoing and its asking for a 29 digit code starting with eith "AZ:" or "ZA:"

The problem im having is that the transparency app is only giving me 26 digits without the "AZ:" or "ZA:" that it begins with.

I called support and they didnt have an answer for me but they were going to reach out to the transparency team and get to me.

In the meantime, can anyone enlighten me on this issue? Why is the transparency app not generating the AZ or ZA.

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Michelle_Amazon

Hello @Seller_nj8PIYNoGx6rj,

Thanks for reaching out about transparency codes. This help page will help explain how the codes work and where to find the information you are looking for.

Wishing you the best!

Michelle

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