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Due to a lack of stock in our nearby warehouse, we shipped the order from a farther location. We communicated with the customer and agreed that the delivery would take place between 12/17-12/19, and the customer accepted this arrangement. However, on 12/17, the customer seems to have forgotten the agreement and filed an A-to-Z claim. Amazon immediately refunded the customer, citing that the delivery date exceeded the promised date of 12/12.

We disputed the claim and contacted the customer to explain the situation. The customer promptly withdrew the claim, and the status updated to withdrawn at that time. The next day, we received a refund notification, and upon checking the claim again, the status had changed to granted. Meanwhile, the order had already been delivered and signed for.

We submitted multiple disputes to Amazon’s customer service regarding this claim, but every single time, the disputes were rejected. The response was always the same:

"We encourage you to contact the buyer directly regarding this claim. The buyer can then let us know the issue has been resolved."

We reached out to the customer to request a recharge, but their response was clear:

"You are causing me too much stress. I already withdrew per your request; you need to work with Amazon to get what you need."

The order has been delivered, and the customer has already withdrawn the claim. How many buyers would willingly agree to recharge after receiving a full refund? This is clearly an error in Amazon’s system. Why should sellers bear the burden of contacting customers repeatedly for a mistake that is not ours?

We’ve disputed this issue three times, and each time Amazon's response has been to "uphold our original decision." It’s beyond frustrating and disappointing.

This situation highlights that Amazon is not a fair or just platform. They ignore the evidence and facts, shift the responsibility onto the seller, and leave us with no place to escalate our complaints. This experience has been deeply disheartening.

Once Amazon issues a refund, the claim can no longer be withdrawn. When the customer initially filed the claim, it’s understandable that Amazon made a decision without fully reviewing the situation. However, if the option to dispute exists, why is the refund processed immediately upon the initial decision?

Once the refund is issued, even if the seller disputes the claim and the customer withdraws it—temporarily changing the status to withdrawn—the claim will still ultimately be marked as granted because the refund cannot be reversed. This is clearly a bug in Amazon’s system!

Amazon’s current process penalizes sellers unfairly. If refunds are irreversible, Amazon should delay issuing refunds until the dispute process is fully resolved, especially in cases where sellers provide valid evidence or the customer withdraws the claim. Without fixing this flaw, the system undermines sellers and creates unnecessary frustration

I have been updating and applying title changes for my product. However, when I downloaded the spreadsheet for my product, I noticed that none of my changes from the past four months were reflected.

Interestingly, when I searched for my product on Amazon, the updated changes appeared correctly. However, the spreadsheet still shows the outdated data, and after contacting Amazon Seller Support, I was informed that the outdated data is what is currently applied.

What could be causing this discrepancy? This issue is only occurring with 1 ASIN out of the 3 variations.

I sell vanity license plates, novelty signs, and every week Amazon deactivates one or more of my listings for this reason: "This product has been identified as a license plate cover, frame, or spray that blocks or obscures a license plate from photo detection". My products are novelty signs that can be hung anywhere, they're not supposed to replace the legal DMV license plate. and they are not obscuring the license plate. There is nothing illegal about these listings.

how can I fix this?

Suggested bid is currently at $5.93. Overnight my sales took a plummet and I decide to check the advertisement page and I see this. You're telling me a business is spending $15 a click?

Most ads are winning auctions at bids between $0.59 and $15.00.

Buyer started a chargeback stating they did not receive the item. We sent in the information on the chargeback and that we had shipped through Amazon shipping services. There ended up being 2 entries on this chargeback. One shows Amazon successfully defended it and that I am not responsible. The other shows "You are not responsible for this chargeback or its reimbursement." Here is the issue.....Amazon refunded the customer and removed the money from my account to do it. I have opened 3 cases with Amazon, all of which have been "transferred". I have only gotten one response and that was a quick cut and paste that I am responsible for chargebacks that are not found in my favor. This is over $100. I just got off of a chat with another rep that tried to tell me that the money wasn't removed from my account when in fact it was. I had to explain to him the links that he sent me showing I received the money the date the order was placed and then the money was removed from my account several months later at the time of the chargeback.

I need an Amazon facilitator to look and this and help me because your seller help is not competent.

As a seller on Amazon, I’m extremely frustrated with how my SAFE-T claims have been handled. Every time I file a claim for a false damage issue, it is automatically rejected, regardless of the evidence I provide. This seems to happen without any real review or proper investigation into the details of my case.It feels like these claims are just being dismissed as a routine, with no genuine effort to assess the situation fairly. Despite following all Amazon’s guidelines and shipping products in perfect condition, I am constantly left to deal with claims that don’t reflect the actual circumstances.I’m sharing this because it’s becoming increasingly difficult to rely on the SAFE-T claims process for protection. As sellers, we need a more transparent and thorough review of our claims, especially when we have provided clear evidence. The lack of support and consistency is affecting our businesses. Has anyone else experienced similar issues with SAFE-T claims? If so, what steps have you taken to address this? I hope Amazon will reconsider how these claims are processed and provide a better experience for sellers moving forward.

This might be the worst change I have ever seen on a selling site. Seems like it may have happened within the last week, this is December 21st 2024. What ghost of Christmas yet to come has devised this atrocity to roll out and try to ruin our businesses before the holidays? Who got a raise for making the sellers struggle to list products?

When you go to list a product it brings you to a 1/3rd of a screen to find the product with no way to scroll down to see the products? Were they out of their minds when they did this?

I desperately need help on how to navigate this, and better yet a way to opt back into the normal way. Please. Amazon or any body here. I love it here, but making it harder to list things does not seem like a great plan.

Happy Holidays

Is Intertek considered an Amazon approved testing facility for Cosmetic/Soap?

I have a product I've formulated myself that consists of just two single plant-based ingredients. There are two existing sellers already selling a similar product. It would be considered a health & wellness product but not a supplement. Being that the production is so simple I wanted to handle this myself at least in the early stages because it will obviously significantly cut down on costs. However I haven't been able to definitively figure out whether this as at all possible or not. A couple posts I found people mentioned that they created a separate business so that they could bill themselves for the invoices, but I don't know whether there will be additional documentation required as far as compliance beyond a lab test report. And Seller Central has proved to be pretty much useless in this regard. It seems like it would be a huge waste of time and money to get my product ready to be sold just to discover that something wasn't done right as far as compliance.