We are getting a ton of customer returns and 1-star reviews only because customers aren't following the instructions that are literally on the device, and very clearly stated on the listing. How do we setup the customer returns troubleshooting self-help option for returns that I have seen as a customer for some products? All we need to do is tell the customers "you must charge the product for at least 15 minutes before the charging indicator lights come on... and that it IS NOT broken. if they simply followed the instructions that clearly state you must charge for 4.5 hours before first use.... this would all be resolved and not cripple our business.

Is there a way to give Amazon customer support a 1 sentence FAQ? Or is there a way to ensure if customers state return reason "item doesn't work/item defective", that they see this statement before completing the return? Have you tried plugging it in for 15 minutes without touching it? The product arrives with 0% battery and take up to 15 minutes before charging indicator lights turn on.

We are addressing the root cause so the indicator lights turn on immediately in the next batch of production.... HOWEVER, we have10,000 units we must sell first and we need to get this very simple message to customers. We've added the info to the listings and bullet points. but 15% of items are being returned as defective and each new review is 1-star, all stating it was broken and never turned on... a user error - not a product defect.

Good day. I sent the goods to the WBW2 warehouse and the goods were returned to me due to the fact that the WBW2 warehouse does not accept the goods. Now I am trying to find out who is to blame for the return of the goods (the WBW2 warehouse or the post office). I paid $ 200 for the delivery of this goods and for me this is a sensitive amount. Does anyone know the answer to this question?

It feels like I’ve been put in Amazon Dog House. We had smoken sales all of January and Feb into March. I had to take some time off, started the store back up and we were right back to where we left off then thud. I’ve read through a lot of other posts on this discussion but they are seemed to be related other economic factors.

The suddenness of this drop its almost like someone flipped a switch.

Hello,

Our account was deactivated during the supply chain verification. Following our discussions with Seller Support, we identified that the issue was due to a missing supply chain document from one of our suppliers. We were failed in obtaining this document promptly.We could not send this document immediately because our supplier got back to us late.

After we have gathered all the requested documents completely and accurately, we sent it on our last submission but it got rejected. After rejection, we made a call to seller support and asked the rejection reason (case id: 17391622441). Their answer was that we did not send the supply chain document ( same document mentioned above) even though we provided. Also the submission seller support was looking was one of the old submissions we sent before. When i said the exact date of my last submission, he was able to see that missing document is already provided. He gave me an e-mail address to send all of my documents, which was a relief I thought this situation is going to resolve. Unfortunately i still haven't heard back from them. What should i do ? I did not send a new submission from seller central because i was expecting an answer from the e-mail. The fact that they dont review our new submissions and documents is disappointing. I am looking for a solution to maintain our business. Please assist me on this.

UPDATE: I called Amazon today seller support told that there is no spesific reason for last rejection. If there is no reason why is still my account deactivated. Please help me. @Seller_RSwABJNHpHnEZ @Seller_l7Jtck9jxnEA0 @Seller_l3eCP9f1PtJXC @Seller_OOVUXZLmb2UEH