How do you setup product troubleshooting options for FBA returns
We are getting a ton of customer returns and 1-star reviews only because customers aren't following the instructions that are literally on the device, and very clearly stated on the listing. How do we setup the customer returns troubleshooting self-help option for returns that I have seen as a customer for some products? All we need to do is tell the customers "you must charge the product for at least 15 minutes before the charging indicator lights come on... and that it IS NOT broken. if they simply followed the instructions that clearly state you must charge for 4.5 hours before first use.... this would all be resolved and not cripple our business.
Is there a way to give Amazon customer support a 1 sentence FAQ? Or is there a way to ensure if customers state return reason "item doesn't work/item defective", that they see this statement before completing the return? Have you tried plugging it in for 15 minutes without touching it? The product arrives with 0% battery and take up to 15 minutes before charging indicator lights turn on.
We are addressing the root cause so the indicator lights turn on immediately in the next batch of production.... HOWEVER, we have10,000 units we must sell first and we need to get this very simple message to customers. We've added the info to the listings and bullet points. but 15% of items are being returned as defective and each new review is 1-star, all stating it was broken and never turned on... a user error - not a product defect.
How do you setup product troubleshooting options for FBA returns
We are getting a ton of customer returns and 1-star reviews only because customers aren't following the instructions that are literally on the device, and very clearly stated on the listing. How do we setup the customer returns troubleshooting self-help option for returns that I have seen as a customer for some products? All we need to do is tell the customers "you must charge the product for at least 15 minutes before the charging indicator lights come on... and that it IS NOT broken. if they simply followed the instructions that clearly state you must charge for 4.5 hours before first use.... this would all be resolved and not cripple our business.
Is there a way to give Amazon customer support a 1 sentence FAQ? Or is there a way to ensure if customers state return reason "item doesn't work/item defective", that they see this statement before completing the return? Have you tried plugging it in for 15 minutes without touching it? The product arrives with 0% battery and take up to 15 minutes before charging indicator lights turn on.
We are addressing the root cause so the indicator lights turn on immediately in the next batch of production.... HOWEVER, we have10,000 units we must sell first and we need to get this very simple message to customers. We've added the info to the listings and bullet points. but 15% of items are being returned as defective and each new review is 1-star, all stating it was broken and never turned on... a user error - not a product defect.
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How do you setup product troubleshooting options for FBA returns
We are getting a ton of customer returns and 1-star reviews only because customers aren't following the instructions that are literally on the device, and very clearly stated on the listing. How do we setup the customer returns troubleshooting self-help option for returns that I have seen as a customer for some products? All we need to do is tell the customers "you must charge the product for at least 15 minutes before the charging indicator lights come on... and that it IS NOT broken. if they simply followed the instructions that clearly state you must charge for 4.5 hours before first use.... this would all be resolved and not cripple our business.
Is there a way to give Amazon customer support a 1 sentence FAQ? Or is there a way to ensure if customers state return reason "item doesn't work/item defective", that they see this statement before completing the return? Have you tried plugging it in for 15 minutes without touching it? The product arrives with 0% battery and take up to 15 minutes before charging indicator lights turn on.
We are addressing the root cause so the indicator lights turn on immediately in the next batch of production.... HOWEVER, we have10,000 units we must sell first and we need to get this very simple message to customers. We've added the info to the listings and bullet points. but 15% of items are being returned as defective and each new review is 1-star, all stating it was broken and never turned on... a user error - not a product defect.
How do you setup product troubleshooting options for FBA returns
We are getting a ton of customer returns and 1-star reviews only because customers aren't following the instructions that are literally on the device, and very clearly stated on the listing. How do we setup the customer returns troubleshooting self-help option for returns that I have seen as a customer for some products? All we need to do is tell the customers "you must charge the product for at least 15 minutes before the charging indicator lights come on... and that it IS NOT broken. if they simply followed the instructions that clearly state you must charge for 4.5 hours before first use.... this would all be resolved and not cripple our business.
Is there a way to give Amazon customer support a 1 sentence FAQ? Or is there a way to ensure if customers state return reason "item doesn't work/item defective", that they see this statement before completing the return? Have you tried plugging it in for 15 minutes without touching it? The product arrives with 0% battery and take up to 15 minutes before charging indicator lights turn on.
We are addressing the root cause so the indicator lights turn on immediately in the next batch of production.... HOWEVER, we have10,000 units we must sell first and we need to get this very simple message to customers. We've added the info to the listings and bullet points. but 15% of items are being returned as defective and each new review is 1-star, all stating it was broken and never turned on... a user error - not a product defect.
How do you setup product troubleshooting options for FBA returns
We are getting a ton of customer returns and 1-star reviews only because customers aren't following the instructions that are literally on the device, and very clearly stated on the listing. How do we setup the customer returns troubleshooting self-help option for returns that I have seen as a customer for some products? All we need to do is tell the customers "you must charge the product for at least 15 minutes before the charging indicator lights come on... and that it IS NOT broken. if they simply followed the instructions that clearly state you must charge for 4.5 hours before first use.... this would all be resolved and not cripple our business.
Is there a way to give Amazon customer support a 1 sentence FAQ? Or is there a way to ensure if customers state return reason "item doesn't work/item defective", that they see this statement before completing the return? Have you tried plugging it in for 15 minutes without touching it? The product arrives with 0% battery and take up to 15 minutes before charging indicator lights turn on.
We are addressing the root cause so the indicator lights turn on immediately in the next batch of production.... HOWEVER, we have10,000 units we must sell first and we need to get this very simple message to customers. We've added the info to the listings and bullet points. but 15% of items are being returned as defective and each new review is 1-star, all stating it was broken and never turned on... a user error - not a product defect.
