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Hello everyone, I am a new seller on Amazon. I listed my product (Pet wipes) few weeks ago under Pet Care category on Amazon. They asked me for document for approval, and I submitted them. They still declined my application. However, they said my ASIN (B0DR9RD16H) needed to be updated to right product listing and referred me to get help from their customer service online. I spent probably 15 minutes chatting to the guys to update my ASIN. The said they don't have access to that. Why send me there for help. They said I should do a new listing but I don't want to, because I am probably going to make the same mistake in listing the product. The guy I was talking to online keep saying I listed my product as refurbished. My product is not refurbished, they are new. Can someone please help me with this issue.

I want to earn some pocket money on Amazon, I was informed on the website that I need to register my brand and then file it to Amazon. So I registered the brand, but could not file it, and contacted Amazon several times to ask why, and the response was that the account did not meet the conditions for filing the brand. However. I was never told why my account didn't meet the requirements or what I could do to make the account meet the requirements, I was just told to wait. 2 months passed, I was still told to wait. Can anyone tell me what to do?

Hello All,

I received an email from Amazon today stating that my information needs to be reverified. I clicked on the provided link, which directed me to the Account Information section in Seller Central. However, I do not see a "Start Verification" link-only a "Reactivate Account" message in red.

When I click on "Reactivate Account," I encounter an error message stating that my account is inactive and that I may need to add a new credit card to proceed. I have already added a new credit card, but I continue to receive the same error message, with no option to upload the required documents. Additionally, when I attempt to use the Help tab to contact support, I encounter the same error message indicating that my account is inactive. I’ve attempted all recommended troubleshooting steps, including clearing cache, using multiple browsers, and trying alternate devices.

I have attached screenshots of the error message and the original email for your reference. Please assist me in resolving this issue and provide guidance on how I can upload the required documents to complete the reverification process. Thank you in advance.

@Seller_4GjtS9k0cnHHv

@Seller_guPeMXBrBxqyU

@Seller_guLNtDGZuva40

@Seller_pAPBCLhysbW5T

@Seller_q5VULSdzfEHW0

@Seller_RSwABJNHpHnEZ

@Seller_0LGKv5aIHcC3F

@Seller_WIFV02H2XUFgS

how do I check if I'm doing fba or fbm?

B00E8AM5CY had the brand value changed from IMDLLC to Zewool.

Support is of no help or understanding. I keep being told "We've reviewed your request to change the brand name on the ASIN from Zewool to IMDLLC. We're declining this request as it doesn’t comply with our Amazon Brand Name Policy. We don't allow changes to the brand value (also known as the brand name) on existing ASINs."

Which is completely false because it WAS changed from IMDLLC. We own the website, the trademark, the Amazon Brand Registry. Everything. We have proved before, we are the manufacturer.

How can this even be possible?

@Jim_Amazon @Michelle_Amazon

Hi, I uploaded a video to our Amazon page, and when I went to look at it, it says Adobe Flash Player required to view this video.

I have a very new Mac, and I haven't seen this warning before. Is this normal?

Is it common to have something "pending" for 35 days? It is a high-priced item (for me), and I am wondering how long it can sit in someone's shopping basket?

Thank you!

Lots of my items have been getting unpublished unless we convert them to FBA. Our health is at 1000% and our shipping performance is all above where it needs to be. We have multiple warehouses where we house our items and don't want to convert these to FBA and pay for storage fees. Is there a way to get around this and get my items active again without having to convert them to FBA. Other sellers selling these items too are FBM and aren't blocked