I opened a case with a question about our payments on Feb 6th. Just 4 days shy of 5 months ago. I have yet to receive an initial response to that case or the case I opened on March 5th. How do I get help? I had two different mods attention last time I posted, and still nothing. How long does it take to get a response on a case typically? We rarely have the need to open any, so maybe this is the norm? Seems extremely excessive...

https://sellercentral.amazon.com/seller-forums/discussions/t/4fdca9ec-3779-408d-8a04-a4f23930b477?postId=4fdca9ec-3779-408d-8a04-a4f23930b477

Hi,

I'm facing an issue with a case I created with Amazon support. I initially created the case on March 15, 2024, regarding missing FBA shipment units. The first case was denied due to insufficient documentation. Since then, I’ve created almost 7-8 cases related to this issue. I’ve also chatted with live support and spoken to support multiple times, but they told me that only the internal team can handle this type of case. Despite creating several cases, I have not received any response. There are a lot of units missing from that shipment.

How can I resolve this issue? Is there any other way to ensure I receive a response from support?

Hi,

I have several shipments from AWD to FBA with discrepancies (i.e., the actual received quantity is less than what was shipped from AWD). I submitted support cases two months ago (mid-January) but haven't received a response yet. I ask for updates in the case last week, but still haven't gotten a reply.

What should I do next?