Shipment reimbursement

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United States
imgSign in
Country changed
user profile
Seller_xf4XHEeqPRjnN

Shipment reimbursement

I shipped 3 SKUs, 10 units each, totaling 30 units to Amazon, but Amazon says they have not received any units. I then created a case and submitted the invoice, but Amazon only reimbursed the amount for 2 SKUs, which is much less than the actual purchases and UPS charges.

Additionally, for the 3rd SKU, Amazon states:

(Our research shows that the 10 units of FNSKU X0047ASTM1 that you sent with shipment FBA18T9JJZGD have arrived at our fulfillment center as an unexpected FNSKU compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time due to an error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error)

I haven't seen any errors in the shipment plan, and Amazon also acknowledge that the units have been received. How is the unexpected FNSKU? These units will be shipped according to the shipment plan.

Please help.

@Bryce_Amazon@TaylorR_Amazon@KJ_Amazon @Josh_Amazon

4 views
0 replies
Tags:Inventory, Missing
00
Reply
0 replies
Follow this discussion to be notified of new activity

Similar Discussions

user profile
Seller_t82GkXayLL5wR
user profile
Seller_FJwyF3iu5qxUY
repliedin Handmade Community group
user profile
Seller_37l8i4vuvugjG
replied