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It seems to me that at one point there was a specific policy prohibiting sellers from using their comment field (where they would normally describe the condition of their item) to offer something OTHER than what the listing itself specifies. Now I'm having trouble finding it. Can some savvy and kind soul point me to the right place? Thank you.

We created two listings for our products which are the same but with two different colors. We contacted Amazon customer service team for the assistance to merge two listings to one listing with a variant so the customer can see the products of two colors on the same page. But they merged two products to one and combine the inventory together under that product. Now we want them unmerge two products but the inventory are mixed up and they didn't change to correct numbers. I have contacted over 10 people and sent over 10 emails, providing either screenshot of our inventory before merging and FBA shipping labels and contract with our supplier to prove the inventory quantity.

I sold an Xbox Series S a couple of weeks ago. The buyer claimed the controller was missing its battery cover and the Xbox was broken. When I opened the returned item, the Xbox had a different Serial Number than the one I mailed. It came back in the same box though. I notified the buyer that the serial number was wrong and that I would have to charge a restocking fee if they didn't return the correct Xbox. They responded that they didn't know what I was talking about. Then the buyer filed an A-Z claim. I issued the refund charging a 100% restocking fee. Today I checked, and even though I submitted the Refund with a 100% restocking fee. It looks like the Refund is back open to where I can issue a refund. So I am guessing the A-Z Claim reversed my Refund submission.

With the A-Z Claim, I have explained the issue and provided photos of the Xbox that I shipped with its serial number. I also provided photos of the Xbox they returned with the different Serial Number. I even have photos of the Xbox Box that has the serial number on the outside that matches the Xbox that I sent. It is the original box that the Xbox came in.

For the last 4 days now, I get an email from Amazon saying that they need more information. If I don't respond in time they will issue a full refund to the buyer. I keep repeating the situation and uploading the photos, but then the next day I get the same email from Amazon saying they want more information. I don't know what more information I can provide at this point and need help. I am worried that Amazon will refund the money and I will be stuck with a broken Xbox.

The only other explanation would be if the delivery person opened the Xbox and swapped it out before delivery. But I have no way of knowing that. Is there anything else I can do? Amazon says the case will be refunded by December 25th if I don't provide a response.

Order ID: 113-8142046-2290633

I am writing this post with a heavy heart, seeking support and guidance from this vibrant community. I have encountered a frustrating situation with Amazon's reimbursement policy. I mentioned this in my last post.

Recently, I submitted a reimbursement claim for a shipment that was partially lost in Amazon's warehouse. To support my claim, I provided Amazon with a signed Bill of Lading (BOL) from their warehouse, which confirmed delivery to Amazon's fulfillment center. Additionally, I submitted a screenshot of the expected quantity from the AMAZON Carrier Central system.

Despite having this signed proof of delivery, Amazon denied my reimbursement claim, stating that they did not receive all the expected units as required by the FBA inventory reimbursement policy. They further mentioned that the BOL only confirms delivery at their fulfillment center and not the exact items and quantities stated in our shipping plan.

This response leaves me utterly confused and disappointed. The signature on the BOL is a crucial acknowledgment from Amazon's warehouse that they have received the goods. It is not just a mere delivery confirmation but a verification of the goods' quantity and condition upon arrival.

I cannot fathom why Amazon would sign the BOL if they did not conduct a basic verification of the goods. Is Amazon's signing process so casual that it doesn't require any confirmation of the received quantity? If so, what is the purpose of having a signed BOL in place? Could an empty truck also receive the same signed confirmation?

Furthermore, I would like to inquire which document can prove that the goods were delivered in full to Amazon's warehouse. When my logistics provider asks me what documents I need, and I can only say “I don't know too”. Because I am unsure which document is required. Of course I asked Amazon Seller Services this question, but they never answered.

In the case, when I asked these questions I mentioned above, only a minute later, I received a copy-and-paste response with no punctuation changes. I wonder if they even read my reply. Whatever I send after that, it's the same response, Ultra-efficient one-minute response. I think they forcibly closed the case.

And now I'm at a dead end.I would greatly appreciate any support and guidance from this community.

SHIPMENT ID:FBA18KRHQPMH

CASE ID 16814475861

Purchase invoice and proof of delivery were provided but still no response from seller support! Case was submitted a week ago! Also i didn't understand why did they close shipment without any opportunity to investigate....

Please help and escalate!!!

@Seller_YeWcEeTwlVO93

@Seller_JT2cdQLa0Oueg

@Seller_FJwyF3iu5qxUY

@Seller_s3amN64nZ4y9V

@Seller_nS0jcFQNDLG3e

@Seller_aEROSwwdnzGiU

@Seller_8hQgfj6OVZYse

@Seller_OOVUXZLmb2UEH

The support team hasn’t provided any answers, and the Amazon performance team hasn’t responded either. They’re refusing to return my inventory and have stated they will dispose of everything. This is completely unfair. I have genuine inventory from an approved supplier, and I’ve provided all the necessary documentation. Despite this, Amazon hasn’t accepted it. If they proceed with disposal, it feels like Amazon has already sold my inventory and is now making excuses to avoid returning my funds or the inventory itself. This would be a significant loss for my business if they go through with disposing of everything

Can I get a refund for an unused FBA shipping label?

I canceled it after 24 hours of FBA creation,

so I contacted Amazon, but I've been waiting for a response from the relevant department for several days, and it's frustrating.

Please let me know.

I have a review that has been sitting there for almost 6 months and I have requested a removal now 7 times.

ID 2931040493

The review was related entirely to the product delivery not the product itself.

5つ星のうち1.0 配送方法に問題あり。

商品自体は全然問題ありませんが星5でも問題ないです。

配送方法を置き場、玄関を指定していましたがポストに入れられて雨に濡れていました。

配送業者が勝手に変更したと思いますが、出品者の任命責任だと思いますので星1にしています。

AMAZON Policies are very clear

"次の場合、Amazonは評価を抹消線を引いて削除します。

評価コメントの内容が、Amazonから出荷した注文に関する出荷方法およびカスタマーサービスに特化している。"

We are FBA and therefore have no responsibility for delivey.

I requested the removal per Amazon guideline but it is still there.

This review has affected my brand, my sales and my mental health.

I have emailed community-help@amazon.com, Reviews-help@amazon.com many times opened a ticket, but still no Answer.

What else should I do?

Hello,

I am wondering if there is anyway to search whether a category or product needs specific certificate to sell.

For example, selling baby products need CPC.

Likewise, I would like to know if I need any kind of certificate to sell under the browsing node below :

Toys & Games > Games > Board Games (specifically Chess Set)

If there is a page dedicated for all these information, would appreciate to find out.

Thank you.