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I am trying to create an AWD shipment, but I’m unable to ship to the West Coast. Our business is located on the West Coast, and the primary reason we use AWD is to save on costs. We have successfully shipped to the West Coast multiple times before, but now it seems I can’t. Shipping to the Southwest or East Coast is not profitable for us. I need to ship 10 pallets, and the cost to send them to either the East or Southwest is $5,000, which eliminates the cost-saving benefits of using AWD.

Could a representative assist me in securing a shipping destination on the West Coast? At the moment, neither FBA nor AWD shipments are viable options for us. Your help would be greatly appreciated!

Hello good evening to everyone,

Our concern is about the Maybelis products that from now we must remove from our listing, the case is we have around $3500 in products just arrived to the amazon warehouse.

we feel like we dont have any support from amazon, and we are really frustrated.

please TaylorR_Amazon i saw yor answer in another case similar like this one, i really apreciate you re guidelines,

best regard,

Roberto Diaz

I am listing a product that needs additional information and documents. I have submitted the documentation and received this status from Amazon - Test reports from an ISO 17025-accredited laboratory that shows that the product complies with the regulations, standards, and requirements listed in the help page.

I have the product ready to be shipped and can't move forward.

What exactly am I waiting for and how could I get approval faster?

It's been 7 days.

UPS lost my return package and I filed a claim and they paid the claim amount to Amazon, but Amazon claims they don't have the money. Where is my money?!

3+ year seller in this category. Products that were previously approved and listed cannot be listed again.

1. Selling Application We are not accepting applications to sell:

- Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)

- Other product(s)

The product had been listed before, and support has only advised me to wait for the Apply to Sell button to appear. Still the same issue regardless. "We are not accepting applications to sell"

Does anyone have any solutions?

Case ID: 17026596961

Hi Everyone,

I’m seeking help with an ongoing issue involving a counterfeit seller that’s causing significant harm to my business and brand reputation. I’ll try to make this as clear as possible:

Background:

I own Olivia Blaire Boutique, an e-commerce brand generating over $1M/month through Shopify. We’re registered with Amazon Brand Registry using a pending trademark.

In the past, I’ve successfully removed counterfeit and trademark-infringing listings. However, there’s one FBA seller repeatedly selling counterfeit versions of our product:

• The listing title claims it’s a “metal wand mascara” (matching our viral product).

• The product received is entirely plastic and poorly made.

• The packaging (previously removed from the listing) still uses our brand name.

I initially got this seller’s listing removed, but they returned under a new ASIN and slightly altered the listing details. The new ASIN is B0DNS5GKCT and B0DNS6NP8S.

Here's some complaint IDs for support to look into this further (all have been ignored even though the evidence is indisputable)

Complaint ID: 16976822051

Complaint ID: 16995043421

Complaint ID: 16989122851

Complaint ID: 16976853381

What I’ve Done So Far:

1. Trademark Reports Through Brand Registry:

• Amazon declined my reports, stating the seller provided a “license agreement” or “invoice” proving authenticity.

• This is categorically false—our evidence shows their product isn’t something we’d ever produce.

2. Test Buy Conducted:

• I followed Amazon’s advice and purchased the item.

• I gathered photos, videos, and comparisons proving the product is counterfeit.

• Evidence includes:

• Photos showing their plastic wand compared to our genuine metal wand.

• Reviews from other customers confirming similar issues.

3. Submitted Test Buy Evidence:

• I submitted the test buy evidence and detailed explanations through Brand Registry.

• Amazon still refused to act, citing the same “license agreement” from the seller.

4. Tried Reporting as “Not as Described”:

• Following advice from forums, I submitted a report using the “Not as Described” option via Report Abuse in Seller Central.

• I explained the listing title is misleading (e.g., “metal wand”) and doesn’t match the product received.

• I’m awaiting a response but haven’t heard back yet.

The Impact:

• Customers are being misled and scammed.

• Reviews on the listing confirm buyers are receiving the same cheap, plastic product.

• This is damaging my brand’s reputation, as people assume these fake products are ours.

• I’m hesitant to launch on Amazon because I fear these counterfeit sellers will ruin our brand even further.

Next Steps and Questions:

1. How do I escalate this further within Amazon?

• I’ve tried multiple avenues but feel stuck. Is there a specific team or process I should pursue?

2. Would hiring a trademark attorney to contact Amazon help?

• My trademark is still pending, which limits my options under Brand Registry.

3. Any advice from others who’ve dealt with similar issues?

• I’m open to any solutions or suggestions to address this problem.

Thank you in advance for any insights. This issue is urgent, and I’m willing to try anything to resolve it.

Best regards,

Brandon [Moderator Edit: removed personal information]

Hey everyone,

I recently got hit with a Section 3 violation on my Amazon seller account, and I’m at a bit of a loss about how to handle it. My account was flagged for “inauthentic” or “unauthorized” items, even though I’ve only been selling used books that I sourced from thrift stores, garage sales, and library sales.

Here’s what happened:

I received an email from Amazon about the violation, saying my account is under review and that I need to submit documentation or invoices proving the authenticity of my inventory.

Since I’m dealing with used books, I obviously don’t have invoices from publishers or wholesalers. All I have are receipts from the places where I purchased the books, which Amazon may not accept as valid.

I’ve worked hard to build my seller reputation, and it’s frustrating to be penalized when I’ve followed all the rules. If anyone has been through this and successfully resolved it, your insights would mean a lot to me.

I’m trying to figure out:

Has anyone here faced a similar situation, and how did you resolve it?

Are there any tips for drafting a Plan of Action (POA) to address Amazon’s concerns?

Is there a way to prove the authenticity of used books without traditional invoices?

I’ve been selling on Amazon for a while now, and this is the first major issue I’ve encountered. It’s really disheartening because I put a lot of effort into making sure my listings are accurate and my customers are happy.

Any advice or shared experiences would be greatly appreciated. Thanks in advance for your help!

Here is the email:

Hello ,

Your account is currently under review as per section 3 of the Amazon Services Business Solutions Agreement. During the review, FBA shipment creation ability will be disabled and your funds will be withheld in accordance with our "Funds Disbursement Eligibility Policy":

https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

Why did this happen?

We've taken this measure because we believe that your account or a related account may have been used to engage in deceptive or illegal activities that harm customers and our store, such as the sale of counterfeit inventory, thereby infringing intellectual property rights. For more information, see section 3 of the "Amazon Services Business Solutions Agreement":

----------------------------

What happens now?

To demonstrate the authenticity of your account and inventory, you are required to show up for a video interview verification.

How do I verify my identity and inventory supply chain?

You must complete virtual identity verification via video interview by following the next instructions:

1. Access the following link:

---------------------------

2. Follow the on-screen instructions to upload the required documents and connect with an associate.

Note: After your verification interview is complete, we will review the results and reply with the outcome within 5 business days.

Who should attend the video interview?

The owner and operator of this account should attend this verification interview. Depending on your business model, we understand there may be other business associates who are important to your business operations. These parties may also attend the verification interview. They must have proving documentation of their relationship to the business.

What documents are required?

To complete your instant identity verification, make sure you have the original physical and digital copies of the following documents with you:

-- A valid government-issued photo identity document. The document must include the following information: Full name, date of birth, ID number, expiry date, signature of the bearer (if applicable), country where it was issued or country of citizenship.

-- Bank or credit card statement. The document must include the following information: The full name of the individual or the business, residential, or business address. It must also include the information of the bank that issued the statement and the records related to the purchase of the ASIN under review.

-- Registered businesses must upload their registration document. The document must state the name of the business owner or legal representative, business-operating name, business license number or registration number, official seal or stamp of the authority that issued the document, business address, date of incorporation, status of the business and signature of the legal representative (electronic signature is acceptable).

-- Supply chain documents such as invoices and receipts that include the item's description, quantities, supplier’s name, supplier phone number, supplier address, and website. You may remove pricing information, but the rest of the document must be visible.

-- Proof of delivery, bill of lading, import and export documents, customs clearance documents and authorization letters from brands and licensed brand distributors are other examples of documents that may be requested.

-- Order confirmation, order shipping, or fulfillment update documents for all the orders placed for the ASIN in question and its quantities.

Note: These documents must be authentic, unaltered and sent only in PDF, JPG, PNG or GIF format.

ASIN :1087763495 ; Quantity :1;

ASIN :1594201226 ; Quantity :1;

What happens if I do not sign up for my interview or my verification is not successful?

If within 14 days you don't complete your virtual video verification interview using the link provided in this email, or if your verification is not successful, we may not allow you to sell on Amazon

Hi everyone,

I wanted to share my recent experience with trying to enroll my product in Amazon's Subscribe & Save program and get your thoughts or similar experiences.

I reached out to Seller Support today because my product was flagged as ineligible for Subscribe & Save due to "not being replenishable within six months." However, this information is incorrect—my product is designed for frequent use and typically needs to be replenished within 8–16 weeks. Despite pointing this out, I was told that I simply have to wait for Amazon to automatically reassess the product in the future.

My concern is that if the system continues using the same incorrect information, my product might never become eligible. Worse, there seems to be no way for sellers to update or correct this information to ensure an accurate assessment. The only advice I received was to "wait," which feels frustrating and unproductive.

I understand the value of automation, but in cases like this, where the system might have inaccurate data, it seems unfair to sellers who are left with no way to address the issue. Has anyone else encountered this problem? If so, were you able to resolve it, or is waiting the only option?

I’d appreciate any insights, suggestions, or advice from other sellers. It seems like a policy flaw that could affect many of us, and I’m wondering if Amazon might consider creating a process for sellers to provide accurate product details for reassessment.

Looking forward to hearing your thoughts!

I cannot start a new brand application because it says that my brand is under review, but in fact it's not. Currently I don't have any pending applications. I now have many thousands of dollars of product sitting, waiting on brand registry so I can create the listings. I cannot start a new application because my brand is "Under Review", I submitted all the documentation needed on my last application, Trademark receipt, EIN, packaging pictures with logo, invoices, contracts and still got automatically rejected.

I have contacted Bran registry team and no help. When I receive emails from Brand Registry they seem to not quite understand my problem. There appears to be a glitch in Amazon's system that holds some Brand Registry applications in "Pending" indefinitely.

I would appreciate some help on this very much. The Brand Application Case ID is 16983419761. Amazon people have told me they would help me. So far no-one has.

I need help !

Thank you for anything you can do for me! I'll await your response.