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Handmade Community

28K members
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Handmade Community

28K members
7.2K discussions
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Seller_FJwyF3iu5qxUYin Handmade Community group
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Seller_P85u3WAAnD3kQin Handmade Community group
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Seller_ElNLVxVohDOitin Handmade Community group
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Seller_gGTAvlyzcLwUzin Handmade Community group
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Seller_mZ0Si1f7DbOUuin Handmade Community group
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Seller_sZ5Hm4TfoKFV7in Handmade Community group
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Seller_ySnyiMYVYHeLVin Handmade Community group
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Seller_cuio4Q9868S17in Handmade Community group
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Seller_Fsg3LYSqEQG2Xin Handmade Community group
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Seller_FAbHlFb9SGv9bin Handmade Community group
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Seller_FJwyF3iu5qxUYin Handmade Community group
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Thank You for a Fantastic Ask Amazon Event!
by Seller_FJwyF3iu5qxUY
Amazon replied

A huge thank you to all the incredible Handmade sellers who participated in our recent Ask Amazon event! We were thrilled with the level of interest and the insightful questions you brought to the table. Your participation made the event a resounding success, and we truly appreciate you taking the time to connect with us.

For those who weren't able to participate, or if you're looking for a refresher, you can revisit the Ask Amazon event post 'Handmade: New Listing Experience'. You might find answers to your questions there, as many sellers shared similar experiences and inquiries regarding the new listing experience.

But this is just the beginning! We're excited to announce that we'll be hosting a series of Ask Amazon events in the future! These events will focus on trending topics relevant to Handmade sellers, giving you even more opportunities to connect with us and get your questions answered. We're committed to providing timely support and fostering a strong community.

Stay tuned for announcements about our upcoming Ask Amazon events! If you have any ideas for topics that you would like to see, feel free to share here.

Thank you,

Joey

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Seller_P85u3WAAnD3kQin Handmade Community group
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When I created my product listings 8 years ago, my customers had to choose between "left" or "right" before adding the item to their cart, which was considered a customization. Now Amazon automatically marks all Handmade products with customizations as "non-returnable" when I absolutely want to allow customer returns.

I've been told that the only way I can change this is listing "left" or "right" as "variations" on a new listing. But when I try to make a new listing, I lose 8 years of ratings/reviews on my products.

How can I change this? I don't want my products listed as non-returnable, but I don't want to lose my product reviews!

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Seller_ElNLVxVohDOitin Handmade Community group
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In the last two days I've had three full refunds out of the blue; two for "order not received" (both were delivered early) and one for a "general adjustment".

There is no Safe-T claim reason that fits these, and in the past I've used "other" and then explained it. I have to assume that's what "other" is for, after all. All three of these were automatically bounced immediately and I had to appeal. The denial message said it doesn't include outbound shipping, but that shouldn't be the case, and I've never seen this message before.

(1) does Amazon not look at the delivery information? If a customer's package is missing, their first stop should be to check with their post office and put in a missing mail request, like the rest of us.

(2) why would there be a "general adjustment" for an item someone received, but not provide an explanation to the seller?

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Seller_gGTAvlyzcLwUzin Handmade Community group
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I'm selling t-shirts and sweatshirts on Amazon Handmade and I want to combine them into a single listing. I've seen other sellers do this, and they have a really interesting way of setting up their variations. They have 'T-Shirt' and 'Sweatshirt' as separate options on the main page, under COLOR name.

Visually, on the main product page, they present two options right under the product title, almost like choosing a color, but instead of colors, it says 'T-Shirt' and 'Sweatshirt'. When you click on either 'T-Shirt' or 'Sweatshirt', it takes you to a separate variations page specifically for that garment type.

For example, clicking 'T-Shirt' shows you all the size and color options for t-shirts, and clicking 'Sweatshirt' shows the sizes and colors for sweatshirts. It's like they're using a variation to create two distinct 'sub-listings' within the main listing.

I can't figure out how to set up my variations this way! Does anyone know how to achieve this type of layout on Amazon Handmade?

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Seller_mZ0Si1f7DbOUuin Handmade Community group
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Sales tax
by Seller_mZ0Si1f7DbOUu
Amazon replied

.. I'm having a hard time finding my answer. Does Amazon collect sales tax for all sales for every single state in the US? Or do I have to collect or remit sales tax from some states? Goodness. Thanks..I just want to sell and not worry about collecting and know if Amazon does all the collectimg I tried emailing CS and their answer was not clear enough ugh. Yes I have my NY State saves tax number yes I file she's tax ever quarter. I just need to know if Amazon collects everything like Etsy...

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Seller_sZ5Hm4TfoKFV7in Handmade Community group
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Brand Name in Title, Mandatory?
by Seller_sZ5Hm4TfoKFV7

I've just made my first listing since the listing changes were made to Handmade. Something new, for me at least, is my brand name appearing at the beginning of the title. Is this something mandatory or something I can change? I don't know if I want this or not.

If a customer is looking at a page of search results, do they see my brand name + title?

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Seller_ySnyiMYVYHeLVin Handmade Community group
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listings inactive
by Seller_ySnyiMYVYHeLV

All of my listings are inactive because I didn’t reply to an email from Amazon about sending information about my handmade process. I missed the email because I was sick. I reached out to find out how to fix everything and got a “canned” response. I even tried removing attributes related to items being handmade, but I cannot figure out how to do that. All of my items are handmade or altered by me, so this is so annoying. Please help!

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Seller_cuio4Q9868S17in Handmade Community group
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Unable to Create Brand Tailored Promos
by Seller_cuio4Q9868S17
Amazon replied

I havent been able to create them since December.... I wrote to support handmade email and brand registry email.... they said they have found this to happen to several others and that there is no updates so far....

thats a pitty with all the brand cart abandoners that came in for holiday season ...

anyone else experiencing this and now the status of fixing it?

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Seller_Fsg3LYSqEQG2Xin Handmade Community group
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Bulk Price Update for Personalized Listings
by Seller_Fsg3LYSqEQG2X
Amazon replied

Hello,I have a listing in the Handmade category where customers can choose personalized options (size, color). The price changes depending on the selected options.

I would like to update the prices for these variations. However, in the standard templates (Price & Quantity File, Inventory File), I don’t see an option to modify prices for personalized selections.

Could you please clarify:

1. Is it possible to bulk update prices for personalized options using Excel?

2. If yes, which file should I use, and which columns should I fill in?

3. If not, is there another way to update these prices or another tool?

Thank you! I look forward to your response.

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Seller_FAbHlFb9SGv9bin Handmade Community group
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Brand Name Registration Handmade
by Seller_FAbHlFb9SGv9b

When I first started out with Handmade I was able to get the Brand Registration waiver for my handmade business. This is where you can list under your own brand, but do not actually have the benefits of a Registered Brand.

I now have a Trademarked and I am going to apply for brand registration. My trademark name. however, is slightly different than my current handmade brand registration name.

My question is when my brand registration is approved, will I be able to go through all of my current handmade listings and update them to the new Brand name?

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Seller_tZFxh9kJsqJ4vin Handmade Community group
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I am close to calling it quits on Amazon
by Seller_tZFxh9kJsqJ4v
Amazon replied

So I sell on multiple markets - Amazon, Etsy, eBay, etc. The only marketplace I have continuing issues and threats of deactivation is Amazon. I am a star seller on Etsy with 100% 5 star ratings.

So I sell sticker, they range from $2 to $13 and I offer free shipping. Amazon states tracking is not required for orders under $10, and I ship via USPS in an envelope and mark all shipments correctly. Yet literally anyone who buys from me can open a claim and Amazon will automatically refund them and penalize my account stating I need to provide "tracking" to be covered at all. So I need to charge $4.50 minimum in shipping for someone to buy a $2 sticker - I will lose all business. How can they not require tracking for these shipments, but then just immediately refund and penalize us claiming tracking is required?

Secondly, I even opened an EasyPost account that provides tracking on letter shipment, the same tracking used by Etsy and eBay (It's insane Amazon doesn't offer the letter labels like Etsy and eBay to begin with). I have delivery confirmation through that tracking, and even with that, Amazon rejects every appeal stating it isn't enough.

I have customers reaching out telling me Amazon is sending them emails telling them they can get a refund, telling them shipments are delayed, telling them shipments will be delivered soon, etc...even on orders without tracking, even on orders that I have delivery confirmation through the EasyPost tracking.

I have so many refund requests on orders I have delivery confirmation, and Amazon just penalizes me and refunds them. How on earth are we supposed to survive on Amazon? No other marketplace has these issues, and it's not only losing my money and wasting my time, but it's just absolutely wrong! You know something is wrong when I have sold thousands of orders on Etsy, am a star seller, have 100% 5 star feedback, and have the same process and shipping/tracking on both Etsy and Amazon, yet I repeatedly deal with fraudulent claims and penalties from Amazon, and am on the verge of having them deactivate my handmade shop.

How do I survive? Or do I just close my Amazon shop before it inevitably gets deactivated by Amazon when I make and ship every single order on time. I literally have a 24 hour turnaround, and ship orders within 24 hours of getting them. It's so beyond frustrating.

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About

About Handmade Community

Welcome to the Handmade Community, the place where makers share why Handmade is one of a kind!

Like the products you sell, members of the Handmade Community are unique, with special guidelines and questions. The Handmade Community helps makers find success selling in Amazon’s online store by providing an exclusive space where you can learn from and share knowledge with other makers who understand why Handmade is one of a kind.

Frequently Asked Questions

  1. Who is eligible for membership in the Handmade Community and how can I join?
    Only sellers approved to sell Handmade items in Amazon’s store are eligible to participate in the Handmade group. You will be automatically added to this group based on your eligibility. Interested in becoming a Handmade seller? See more details on the program here.
  2. I am an approved Handmade seller. Why don’t I have access to this group?
    We’re adding approved Handmade sellers to the community every few days, so there might be a short delay between the time you’re approved and when you can post. If you’ve been approved but don’t yet have access, please check back in a couple of days. In the meantime, visit elsewhere in the Seller Forums to ask a question or take part in a discussion.
  3. Who can contribute and post in the Handmade Community?
    Interaction and posting in this group is reserved for members only to allow for more focused conversations among Handmade sellers. To promote knowledge sharing across groups, all Forums members can read the Handmade Community threads.
  4. How do I opt-out of the Handmade Community?
    If you decide you don’t want to be a member of the Handmade Community, you may opt-out here at any time. Removal can take up to 7 business days.