This is my story.

I am a new FBM Handmade seller living in an Asian country. I am also a mother of 2.

1. This customer placed a $60 order from my store on MAY 13, 2024, and I immediately dispatched her package.

2. I get her return request On MAY 30, 2024 for the reason of " ordered by mistake", without any message from her before that. And I did what I thought would be the most convenient for my beloved Amazon customer: I issued a full refund without returning my items.

3. On JUN22,2024. I got her message again saying she wanted to cancel that order, and I, immediately responded, and explained her order situation, saying that she did not need to worry about it.

4. Same day, I got 2 1-star-reviews from her, accusing me of:

1/. refusing to communicate with her,

2/. did not process a return, and kept sending that package to her

3/. and the most painful thing is she said that my handmade items are from China and cheap, people shoud not purchase

5. I have opened 3 cases with Amazon support and all they can do is recommend me to click that report button below the bad review hoping that it will be somehow removed.

If you happen to see this story. Do you think I made any mistake? Have you ever seen such story somewhere else? What happened? Is it supposed that these false reviews will stay there forever or they will be removed by Amazon?

Do I overreact and this is just an ordinary case on Amazon?

I'm pulling my hair out trying to get my previously approved handmade status reinstated. I still have no idea what prompted me to get booted off and can't get any further info. I've tried a bazillion different ways to get a human being to assist me but only get auto-bot replies. I've invested HOURS and hours and hours on this... far more than I can bear to think of... and provided literally everything to re-prove my handmade legitimacy. I'm sick over this soul crushing fiasco. Someone, PLEASE advise.

@priscilla_amazon @Hazel_Amazon @Troy_Amazon @Atlas_Amazon @Stevie_Amazon @Steve_Amazon @Rose_Amazon

This now makes the 5th time , costing me over $500 from small business and my family . I make handmade items' the order was shipped on time , and I have proof of delivery. Customer files an A-Z claim and gets something for Free saying they didn't received the item. You have no say in the matter and if you appeal it Amazon does nothing but give the customer a "Free" product and you're stuck with the bill. Amazon gets zero advertising dollars out me from here on out until this practice changes.

Is there a place for me to see a summary of my shop's product reviews?

I have 23 of my clay flower brooches removed for "pesticides" and I appealed it explaining they are jewelry. The only option is I can ask for approval for pesticides. How do I get these listings approved and activated again?

Hello,

I am new to Amazon and created first listing. The product variations (by color) are displayed as active, but the parent listing is under INCOMPLETE status in the manage inventory tab. However if I go to CATALOG --> COMPLETE YOUR DRAFTS, there are in incomplete listings displayed there. I can't find the product in Amazon, so I assume it's not listed due to this issue. If I go to edit, all mandatory fields are filled. ASIN number is B0D7DMHYFJ. Screenshots below. Thanks.

Hello. I adjusted my shipping times to allow me to get caught up and insure my custom product ships on time. However, 2 of my products keep defaulting to the old/ faster shipping time. How do I correct this so I don't get behind on shipping? Thanks.

Yesterday I received an email that states the following:

"Hello,

During a recent review of products offered in the Amazon Handmade store, we determined that you may not be meeting the requirements of selling in the Handmade category. See the "Resources" section at the bottom of this message if you have questions about our policies that led to this determination.

What actions do I need to take?

Within 5 days, please send the following information to

handmade-proactive-appeals@amazon.com

-- A detailed description of the production processes used to create the items you have listed in the Handmade category.

-- The production methods used and the specific process steps to create your items.

--> What is your design process?

--> Where are your items crafted?

--> Are you crafting the items you sell by yourself, or with others? If with others, how many people are involved? What are they responsible for? Are they family and friends that are not being paid, employees that receive a regular paycheck from you, or contractors that are responsible for some of the production? If they are contractors, what percentage of the production are they responsible for?

--> How long does it take to create an item, after it has been designed?

--> What is the final product you are creating?

--> What is the number of your employees and what are their roles?

-- The number of items you can produce in a week.

-- Three to five photos or videos that show the production process for items you intend to list. Please note that we cannot accept links to photos or videos stored in personal cloud storage sites such as Dropbox, Google Drive, or Microsoft OneDrive. Do not add archive files in ZIP or RAR format. The file formats supported are JPEG or PNG for images, and MP4 for videos.

--> Each photo or video must clearly display your business card or feature your business name or logo. For example, in the background or on an envelope, so that we can verify image authenticity. Digital watermarks or logos will not be accepted.

--> The photos or videos must be of items that you currently have listed and you must note the ASINs of those items.

-- Any additional details you would like us to know to better understand your business or craft.

We will review your information and may request additional details and respond with a decision as soon as possible."

I have well over 100 SKU's that are affected by this. I am a single person operation, and you want to give me 5 days to document everything for over 100 products?????

If Amazon shuts down these listings I most likely being going out of business.

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Today has been quite an unlucky day for me. A customer left a negative review, and what's worse, I can't find the customer with that name. Even Amazon support couldn't locate them. All I want to do is reach out to them to either send a replacement or find a resolution. This 1-star review has almost halted my sales since yesterday. Has anyone else experienced this? If so, how did you handle it?