When I created my product listings 8 years ago, my customers had to choose between "left" or "right" before adding the item to their cart, which was considered a customization. Now Amazon automatically marks all Handmade products with customizations as "non-returnable" when I absolutely want to allow customer returns.

I've been told that the only way I can change this is listing "left" or "right" as "variations" on a new listing. But when I try to make a new listing, I lose 8 years of ratings/reviews on my products.

How can I change this? I don't want my products listed as non-returnable, but I don't want to lose my product reviews!

In the last two days I've had three full refunds out of the blue; two for "order not received" (both were delivered early) and one for a "general adjustment".

There is no Safe-T claim reason that fits these, and in the past I've used "other" and then explained it. I have to assume that's what "other" is for, after all. All three of these were automatically bounced immediately and I had to appeal. The denial message said it doesn't include outbound shipping, but that shouldn't be the case, and I've never seen this message before.

(1) does Amazon not look at the delivery information? If a customer's package is missing, their first stop should be to check with their post office and put in a missing mail request, like the rest of us.

(2) why would there be a "general adjustment" for an item someone received, but not provide an explanation to the seller?

I'm selling t-shirts and sweatshirts on Amazon Handmade and I want to combine them into a single listing. I've seen other sellers do this, and they have a really interesting way of setting up their variations. They have 'T-Shirt' and 'Sweatshirt' as separate options on the main page, under COLOR name.

Visually, on the main product page, they present two options right under the product title, almost like choosing a color, but instead of colors, it says 'T-Shirt' and 'Sweatshirt'. When you click on either 'T-Shirt' or 'Sweatshirt', it takes you to a separate variations page specifically for that garment type.

For example, clicking 'T-Shirt' shows you all the size and color options for t-shirts, and clicking 'Sweatshirt' shows the sizes and colors for sweatshirts. It's like they're using a variation to create two distinct 'sub-listings' within the main listing.

I can't figure out how to set up my variations this way! Does anyone know how to achieve this type of layout on Amazon Handmade?

.. I'm having a hard time finding my answer. Does Amazon collect sales tax for all sales for every single state in the US? Or do I have to collect or remit sales tax from some states? Goodness. Thanks..I just want to sell and not worry about collecting and know if Amazon does all the collectimg I tried emailing CS and their answer was not clear enough ugh. Yes I have my NY State saves tax number yes I file she's tax ever quarter. I just need to know if Amazon collects everything like Etsy...