Can we please get a Mod to look at our Account and case # ID 16698160421? We cannot get through to a real person, the email they keep giving us (pars-rp-core-sellerappeals-transfer@amazon.com) sends automated responses, it seems like they are not looking at the attached screenshots. Our entire catalog is getting marked as a restricted product to every single state in the United States, not just some states. We see hundreds of other sellers selling similar products both Handmade and FBA, and when we looked, it allows them to ship to all the same locations just fine. Customers are emailing us that they can see our products but when they go to purchase, they all say "Currently Unavailable". Our Sponsored Ads are still running, and they are still charging us the money from the ADS, but customers cannot purchase anything. There is only the one email address for this issue and no phone numbers. We are wondering if it is because when we set up the listings 7 years ago, they were in the Handmade Category of Guild, Toys and Games, Sporting Goods, Gun Holsters. We cannot change the category of the established listings. It's like the Handmade migration process or new listing experience caused us to get flagged. We have never had a problem in 7 years, and now sales have stopped as of the last 2 weeks. Can any Mods help?

@Seller_RTAKHeZqlPLvF

@Seller_FJwyF3iu5qxUY

I'm so incredibly frustrated by Amazon's policies. I make jewelry with Austrian crystals. A few days ago, I listed a bracelet made with Capri blue Austrian crystals. My listing was flagged and removed for intellectual property policies because apparently capri blue is a registered candle scent. How is that possible? Capri blue is a blue shade that is manufactured by all of the crystal manufacturers. That is like saying one cannot use the word yellow anymore because someone trademarked the word yellow. I called Amazon and opened a case, spent hours on the phone just to receive an automated email, instructing me to remove Capri Blue from my listing. I've been selling on Etsy since 2012 and have never encountered so many issues!!

Customer's custom personalized order was sent 12/2, one day after he placed order, and arrived 12/7/24. On 12/22, he tells me he did not receive the order. Tracking on USPS shows delivered. I called the Chandler, AZ Post Office and spoke with the post master who shared the GPS/GEO coordinates that the package was delivered. She asked the customer to call her. He sent nasty emails to me. He filed an A to Z and I shared proof of delivery. Within minutes, my reply was denied and the money from his order was taken out of my account/payment. I appealed and it was immediately denied. Today I opened a case and it was denied within 13 minutes. That's not enough time for my claim to be read. Does Amazon care about the seller? Who can I speak with about this situation? The package was delivered and I provided proof. Perhaps it was stolen. I told the buyer to speak with his mail carrier but he has not. Instead he has left a nasty review, blaming me. Where is the seller's ability to get someone to handle this? It seems unfair that Amazon takes the side of the buyer and does not care about the seller (I have been a seller on Amazon Handmade for 10 years). Consumer Law says, "So, when does the risk of loss of a package actually transfer to the buyer? If a delivery contract doesn’t require that a buyer sign for the package, then it is deemed to have been delivered when placed near the front door." GEO coordinates prove buyer's order was placed at his front door. This is so appalling knowing that Amazon will not stand for truth.

Amazon recently refunded one of my customers with the reason "General Adjustment". When I contacted Seller customer service I was told that the buyer claimed that one of the items was broken when they received it. I take pictures of every order before I ship because this is not the first time I have had an issue with fraudulent refunds. I provided the picture of the order and the tracking details to prove that the order was delivered successfully. Then the customer service rep stated that the item was damaged in shipping and that I needed to file a claim with the carrier. However, as soon as Amazon refunds a customer, the seller can no longer see the ship to information, this is needed to file a damaged package claim with USPS. Amazon also refused to provide me with proof from the customer that the item was damaged in shipping, also needed to file a claim with USPS. I would assume that Amazon did not require proof, because in my experience as a seller they never do. Scammers know this, and continue to get refunds and are allowed to also keep the item. What Amazon customer service reps don't seem to comprehend is that without sellers, Amazon would not exist. They need to stop catering to con artists and start protecting their sellers.