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Handmade Community

27K members
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Handmade Community

27K members
7.1K discussions
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Seller_Ie5DmoHAEV4kWin Handmade Community group
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Seller_SJhJ3IS5hqa5Nin Handmade Community group
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Seller_Qc7zxOisDtSsHin Handmade Community group
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Seller_vrhLSQE91Ezwpin Handmade Community group
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Seller_ERE3hTXMWyLhdin Handmade Community group
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Seller_mZ0Si1f7DbOUuin Handmade Community group
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Seller_cuio4Q9868S17in Handmade Community group
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Seller_HgXMthwXB9bQXin Handmade Community group
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Seller_lsn3N1E2sjqzFin Handmade Community group
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Seller_u5q5qYqQBnw6Jin Handmade Community group
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Seller_Ie5DmoHAEV4kWin Handmade Community group
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Can we please get a Mod to look at our Account and case # ID 16698160421? We cannot get through to a real person, the email they keep giving us (pars-rp-core-sellerappeals-transfer@amazon.com) sends automated responses, it seems like they are not looking at the attached screenshots. Our entire catalog is getting marked as a restricted product to every single state in the United States, not just some states. We see hundreds of other sellers selling similar products both Handmade and FBA, and when we looked, it allows them to ship to all the same locations just fine. Customers are emailing us that they can see our products but when they go to purchase, they all say "Currently Unavailable". Our Sponsored Ads are still running, and they are still charging us the money from the ADS, but customers cannot purchase anything. There is only the one email address for this issue and no phone numbers. We are wondering if it is because when we set up the listings 7 years ago, they were in the Handmade Category of Guild, Toys and Games, Sporting Goods, Gun Holsters. We cannot change the category of the established listings. It's like the Handmade migration process or new listing experience caused us to get flagged. We have never had a problem in 7 years, and now sales have stopped as of the last 2 weeks. Can any Mods help?

@Seller_RTAKHeZqlPLvF

@Seller_FJwyF3iu5qxUY

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Seller_SJhJ3IS5hqa5Nin Handmade Community group
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SO FRUSTRATED!
by Seller_SJhJ3IS5hqa5N
Amazon replied

I'm so incredibly frustrated by Amazon's policies. I make jewelry with Austrian crystals. A few days ago, I listed a bracelet made with Capri blue Austrian crystals. My listing was flagged and removed for intellectual property policies because apparently capri blue is a registered candle scent. How is that possible? Capri blue is a blue shade that is manufactured by all of the crystal manufacturers. That is like saying one cannot use the word yellow anymore because someone trademarked the word yellow. I called Amazon and opened a case, spent hours on the phone just to receive an automated email, instructing me to remove Capri Blue from my listing. I've been selling on Etsy since 2012 and have never encountered so many issues!!

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Seller_Qc7zxOisDtSsHin Handmade Community group
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Customer's custom personalized order was sent 12/2, one day after he placed order, and arrived 12/7/24. On 12/22, he tells me he did not receive the order. Tracking on USPS shows delivered. I called the Chandler, AZ Post Office and spoke with the post master who shared the GPS/GEO coordinates that the package was delivered. She asked the customer to call her. He sent nasty emails to me. He filed an A to Z and I shared proof of delivery. Within minutes, my reply was denied and the money from his order was taken out of my account/payment. I appealed and it was immediately denied. Today I opened a case and it was denied within 13 minutes. That's not enough time for my claim to be read. Does Amazon care about the seller? Who can I speak with about this situation? The package was delivered and I provided proof. Perhaps it was stolen. I told the buyer to speak with his mail carrier but he has not. Instead he has left a nasty review, blaming me. Where is the seller's ability to get someone to handle this? It seems unfair that Amazon takes the side of the buyer and does not care about the seller (I have been a seller on Amazon Handmade for 10 years). Consumer Law says, "So, when does the risk of loss of a package actually transfer to the buyer? If a delivery contract doesn’t require that a buyer sign for the package, then it is deemed to have been delivered when placed near the front door." GEO coordinates prove buyer's order was placed at his front door. This is so appalling knowing that Amazon will not stand for truth.

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Seller_vrhLSQE91Ezwpin Handmade Community group
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Amazon recently refunded one of my customers with the reason "General Adjustment". When I contacted Seller customer service I was told that the buyer claimed that one of the items was broken when they received it. I take pictures of every order before I ship because this is not the first time I have had an issue with fraudulent refunds. I provided the picture of the order and the tracking details to prove that the order was delivered successfully. Then the customer service rep stated that the item was damaged in shipping and that I needed to file a claim with the carrier. However, as soon as Amazon refunds a customer, the seller can no longer see the ship to information, this is needed to file a damaged package claim with USPS. Amazon also refused to provide me with proof from the customer that the item was damaged in shipping, also needed to file a claim with USPS. I would assume that Amazon did not require proof, because in my experience as a seller they never do. Scammers know this, and continue to get refunds and are allowed to also keep the item. What Amazon customer service reps don't seem to comprehend is that without sellers, Amazon would not exist. They need to stop catering to con artists and start protecting their sellers.

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Seller_ERE3hTXMWyLhdin Handmade Community group
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Handmade migration project
by Seller_ERE3hTXMWyLhd
Amazon replied

How will we know when the Handmade migration project is complete?

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4 replies
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Seller_mZ0Si1f7DbOUuin Handmade Community group
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Sales tax
by Seller_mZ0Si1f7DbOUu

.. I'm having a hard time finding my answer. Does Amazon collect sales tax for all sales for every single state in the US? Or do I have to collect or remit sales tax from some states? Goodness. Thanks..I just want to sell and not worry about collecting and know if Amazon does all the collectimg I tried emailing CS and their answer was not clear enough ugh. Yes I have my NY State saves tax number yes I file she's tax ever quarter. I just need to know if Amazon collects everything like Etsy...

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Seller_cuio4Q9868S17in Handmade Community group
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Brand registry waiver gone
by Seller_cuio4Q9868S17
Amazon replied

my waiver seems to have been revoked after new listing experience launched... My brand nos show a unclaimed (according to seller central) and no longer can create a plus content or brand tailored promos) my store is there but can't access it through my external social media links

Seller central says they will investigate but can't provide timing for this

Anyone else in same boat?

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Seller_HgXMthwXB9bQXin Handmade Community group
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Brand Name is Gone
by Seller_HgXMthwXB9bQX

I was approved about 2 years ago for a brand name. Today, I copied a listing to add a new product and it wouldn't let me list because of an Error 5665 saying I had to get approval for a brand name. I have been using my brand name for 2 years. I also can't access the other benefits of brand name. Has anyone else had this problem?

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Seller_lsn3N1E2sjqzFin Handmade Community group
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We are seeking urgent assistance regarding a review on our product that has been violating Amazon’s guidelines since December 8. Despite following all recommended steps, the review remains active and has been negatively impacting our sales for over a month.

Background:

Initially, we received negative feedback from the buyer, which we promptly addressed as part of our policy to ensure every customer is satisfied. To resolve their concerns, we offered a discount as a goodwill gesture. Before extending this offer, we confirmed with Amazon support that providing a discount to address buyer concerns does not violate Amazon’s rules. This step highlights our proactive approach and commitment to customer satisfaction, even in cases where the dissatisfaction stemmed from the buyer’s own expectations.

However, instead of accepting the resolution, the buyer escalated the matter and resorted to extortion by demanding additional compensation in exchange for altering their review. This behavior is unacceptable and violates Amazon’s guidelines.

Details of the Violations:

Price Discussion: The review includes comments on the product’s price, which is a clear violation of Amazon’s review guidelines.

Extortion Attempt: The buyer explicitly stated in their communication with us (through Amazon’s messaging system, which is accessible for review) that they would change their review if we sent them an amethyst bracelet. We did not request any changes to their review; instead, the buyer demanded additional compensation.

We have provided all necessary screenshots (with buyer details hidden) to Amazon support, demonstrating the extortion attempt and price discussion.

Actions Taken:

According to the guidance provided in the forum post (link), the standard process for reporting a violating review involves:

1. Navigating to the product detail page and locating the review in question.

2. Clicking the "Report abuse" link and following the steps to submit a report.

3. Alternatively, emailing community-help@amazon.com to report the issue, understanding that a response may not be provided even if action is taken.

However, when we accessed the review page, we could not find the "Report abuse" button. Instead, we only saw the "Report" option. We selected this button, chose the appropriate reason for reporting, and submitted the report. Unfortunately, no action has been taken.

We reported the review by clicking the "Report" button on the product detail page, but this has not led to any resolution.

We emailed community-help@amazon.com, but the review remains live.

During a phone call with Amazon support, we were informed that this review violates Amazon’s guidelines and should be removed, yet it is still visible and harming our business.

Our product images and descriptions clearly show that the pendant's cord is neither gold nor silver, and the amethyst size is accurately depicted. All product details were transparent at the time of purchase. The buyer’s claims about pricing issues are unfounded, and their demand for additional compensation constitutes extortion.

This review has been live since December 8, causing significant damage to our sales and reputation. Given the serious violations, we strongly believe the review should be removed immediately.

Request for Resolution:

We kindly ask Amazon to:

Investigate this matter thoroughly, considering the provided evidence.

Take prompt action to remove this review, as it clearly violates Amazon’s guidelines.

Next Steps:

Are we handling this situation correctly?

What further steps can we take to ensure a prompt resolution?

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Seller_u5q5qYqQBnw6Jin Handmade Community group
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Cannot edit my store or add new listings
by Seller_u5q5qYqQBnw6J
Amazon replied

I've lost access to edit my store. My store is still visible from what I can see, however I cannot access it to edit it at all. Instead of letting me into the page to edit, it is saying that I need to register a brand, but I received brand registry a while back when handmade was allowing us to register with the waiver. I've contacted handmade seller support, but they closed my inquiries without helping. I've reached out to the handmade support email that used to work, but received no reply. An account representative I was able to contact said changes were made to my account early December but they did not know why. Has anyone with similar problems been able to resolve this? How?

*edited to add: I am also unable to list any new products. I get Error 5665

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About

About Handmade Community

Welcome to the Handmade Community, the place where makers share why Handmade is one of a kind!

Like the products you sell, members of the Handmade Community are unique, with special guidelines and questions. The Handmade Community helps makers find success selling in Amazon’s online store by providing an exclusive space where you can learn from and share knowledge with other makers who understand why Handmade is one of a kind.

Frequently Asked Questions

  1. Who is eligible for membership in the Handmade Community and how can I join?
    Only sellers approved to sell Handmade items in Amazon’s store are eligible to participate in the Handmade group. You will be automatically added to this group based on your eligibility. Interested in becoming a Handmade seller? See more details on the program here.
  2. I am an approved Handmade seller. Why don’t I have access to this group?
    We’re adding approved Handmade sellers to the community every few days, so there might be a short delay between the time you’re approved and when you can post. If you’ve been approved but don’t yet have access, please check back in a couple of days. In the meantime, visit elsewhere in the Seller Forums to ask a question or take part in a discussion.
  3. Who can contribute and post in the Handmade Community?
    Interaction and posting in this group is reserved for members only to allow for more focused conversations among Handmade sellers. To promote knowledge sharing across groups, all Forums members can read the Handmade Community threads.
  4. How do I opt-out of the Handmade Community?
    If you decide you don’t want to be a member of the Handmade Community, you may opt-out here at any time. Removal can take up to 7 business days.