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Hello. Another of my listings has had the brand name hijacked, changed from my company name to Aivoxe. This is a simple but custom bolt that I have produced and I sell them in my own packaging with my brand logo on the bag (as shown in photos in the listing).

I am not brand registered. This item is being sold with an exemption so does not have a UPC.

Case number is 17089900941.

Could I please get some help from an admin?

Thanks so much, Mark.

We shipped merchandise to RYY2 and they received it back on 1/02/2025 it has been nearly a month and it is not checking in. Why are we being asked to ship merchandise to a warehouse incapable of processing it on-time. Can someone check with that warehouse as to what is happening there?

I sent a shipment to FBA that consists of 80 units (40 units of 2 SKUs). FBA confirmed they received 40 units of 1 SKU, but 80 units of the other SKU - which means they received an additional 40 units. I have triple checked inventory on my end and I am sure that we only sent 40 units, not 80. The weights on the shipping labels also suggest so. However, upon creating a request to investigate into the "missing inventory", Amazon still confirmed that they received 80 units instead of 40.

I've tried to reach out to Seller Support also, who aren't able to help but just provides links to documentation and investigation request page.

Does anyone know what else I can do?

Does anyone know of a shortcut to make the search results boxes pop out?

Thanks!

My account has been deactivated because supposedly I needed to verify my documents after 1 1/5 I've been an amazon seller. After confirming the "Required" information, they also need to "verify" my address. For that, they MAIL a freaking code that takes about 5 days to arrive. ALL OF THIS, while the account is inactive and I'm here with no sales and straining inventory with a message that says that if the inventory is not removed, they will dispose it!!! I finally received the freaking code, and they gave me a message of "verified", but the account is still "Deactivated" when I call, they say they need to MAIL anther freaking code. How much abuse can we take from AMAZON. Am I the only one who feels that all these deactivation events are on purpose to prevent sellers from selling? I just truly hope my business takes off in other platforms other than amazon and that I do not deal with this amazon tyrant ever again.

Hey guys, need some advice or help.

We’re having a weird issue with our 1 lb candy listing. We sent a shipment to FBA with the correct labels (1 lb clearly marked), and everything was checked on our end. But Amazon relabeled some of the units as 2 lb and sold them that way.

Now our customers are understandably disappointed. They paid for 2 lb but received a 1 lb bag with a 2 lb label that Amazon applied incorrectly. They’re leaving reviews saying things like «I feel cheated». The worst part? Even though this mistake is 100% on Amazon, they’re refusing to remove these unfair reviews.

We’ve already contacted support (case ID 17074128731), but it’s the usual “we’ll escalate it to the internal team” response.

Has anyone else had Amazon mess up like this? How did you handle it? Is there any way to push them to remove these unfair reviews and actually fix the problem?

Any advice would be appreciated – thanks in advance!

So even after 3 days I’m not able to schedule my section 3 interview. I’ve contacted customer service about it and seems to be getting no where. I’m at risk of having my account deactivated. After uploading my documents I receive and error saying “ Please try again in 2-3 days. We regret for the inconvenience. “ not allowing me to schedule my appointment.