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Recent discussions

Recent discussions displayed are from the last 7 days. To see more discussions, navigate to discussions page.
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Recent discussions

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Recent discussions

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Seller Solstice Celebration: Amazon Firsts Trivia
by Seller_guPeMXBrBxqyU

I surely hope everyone is enjoying the Solstice Celebration as much as we are!

Today’s challenge is to test your knowledge of Amazon’s history. Don’t worry though, we reward effort here and any answer will still gain you entry into today’s drawing! And of course all your entries will proceed forward towards the final drawing for the Accelerate Experience.

On to the question of the day:

“Amazon’s current landscape is very different now then it was in the early beginnings. FBA was presented to sellers after its launch; what year did FBA fully launch?”

Provide your answer and you might walk away with a $25 Amazon gift card today! Even if you don’t win today, participating today will give you entry for the Grand Prize, a ticket to Accelerate! You can learn more in the Official Rules.

Cheers,

Jim

6 votes
0 votes
22 views
10 replies
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When does Amazon apply the return shipping charge
by Seller_PrlPfcTvnz6l6

I supplied the return labels to the buyer because of the size of the items. When I went to process the return, i noticed a shipping charge that Amazon is going to charge me. Do they apply this at the time the buyer requests the return or do they wait until the item is scanned or delivered to seller. I am a FBM,

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Why is Amazon Refunding at First Scan
by Seller_ir2sdQjTkfjTh

Our account is not set to refund at first scan, we inspect our packages and assess whether the product has been used before refunding, and we require the customer to pay outgoing and return shipping costs.

Amazon has recently started refunding at first scan, and refunding in full. They expect us to pay outgoing and return shipping and provide the refund before we even receive the returned item.

Why is this happening? Our return policy is posted and we do not offer free shipping or free return shipping.

case ID 16752061071

1 vote
1 vote
191 views
13 replies
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listings removed
by Seller_YJ94PzQUb505k
Amazon replied

We recently received a notice from Amazon regarding tons of our ASINs, asking for “applicable supporting documentation” to reinstate our listing. They specifically stated that a Letter of Authorization is no longer valid and provided a list of documents they won’t accept (e.g., invoices, reseller agreements, packing slips, etc.).

We’re authorized distributors for Coca-Cola and Pepsi products, and we want to ensure our documentation meets Amazon's requirements. However, the term “applicable supporting documentation” remains unclear.

If anyone has successfully navigated a similar situation, could you share what Amazon considers acceptable documentation to reinstate listings? all these dummy's do is send me a canned email with zero help on how to fix this.

0 votes
0 votes
8 views
2 replies
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Sunday Then Nothing
by Seller_qFfUw1gLXZyll

Fifteen year seller. Why is it after a few sales on Sunday there is nothing the rest of the week? It seems as if an off switch has been thrown. This does not make any sense, but it happens over and over.

7 votes
0 votes
180 views
3 replies
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Seller Solstice Celebration: Check-In to Win!
by Seller_l7Jtck9jxnEA0
Amazon replied

Greetings Everyone!

Join us for our Seller Solstice Celebration! We're excited to show our appreciation for our valued Sellers. Here's how you can participate in today's giveaway:

1. Simply like this post to enter the drawing

2. Today's prize: $25 Amazon Gift Card

3. Bonus: All eligible entries will also be included in the Grand Prize Sweepstakes: Lodging and Entry to Accelerate 2025!

Like, Comment, and let us know what teams or businesses you’d want to connect with at Accelerate if you win!

Don't miss out on this opportunity! Check out the full contest rules here.

Thank you for being an essential part of our seller community.

~ Michelle ~

273 votes
1 vote
427 views
94 replies
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Over 100s of Pending Orders
by Seller_iFMdTR0k34Tqc

Are people noticing an increase in pending orders we have 100s of orders pending for over 3 weeks this is tying up alot of inventory and impacting our business. Is there any information on the cause of this? (I.e) Influx of orders, Issues at amazon

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Amazon drone delivery takes off in Arizona
by News_Amazon

Earlier this year, we announced our fastest Prime delivery speeds ever in the U.S. and around the world, with more than five billion items arriving the same or next day globally.

Now we’re taking the next step in our Prime Air journey by starting drone delivery in the West Valley of the Phoenix, Arizona metro area.

That means customers who live near our Same-Day Delivery sites in Tolleson, Arizona, and purchase an eligible item weighing five lb or less, can have it delivered by drone in under an hour. Customers will have access to more than 50,000 everyday essentials—including household products, beauty items, and office/tech supplies.

Our Same-Day Delivery sites are smaller hybrid sites—part fulfillment center, part delivery station—that allow us to fulfill, sort, and deliver products all from one place, so we can get packages out to our customers even quicker.

The MK30 drone also previously started making deliveries in College Station, Texas. We will methodically expand this program in months and years to come.

To learn more about our drone deliveries, go to About Amazon.

0 votes
0 votes
24 views
2 replies
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New seller - account level reserve
by Seller_ih6AXtTmt9Wne
Amazon replied

how long did it take for you as a new sellers to receive a single dime after starting? I have been doing this for almost 2 months now and not a single penny has been released from the account level reserve. I need to get paid in order to continue selling / reinvesting . I was told I am no longer under review and I have great account health , no a-z claims etc. so I should not have funds in the reserve for this long and it would be sent to the internal team. However based on what I’ve seen on forums the internal team doesn’t do anything and it can take months ….. very frustrating overall

0 votes
0 votes
11 views
2 replies
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My FBA items returned back to me as OVERSTOCK and I cannot list that on friend's FBM
by Seller_tXwbTjcWC9elV

I received multiple Amazon package containing my FBA items for Overstock. Now I am using my friends account to sell these items but he is not able to list my product. Why he cannot sell my product that Amazon returned back to me. Is there any permission he needs. I don't have FBM setup and don't have time, therefore had FBA at first place. What do I need to enable him to sell my product from his store. Thanks.

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Abusive Return - Best Way to Handle?
by Seller_Sram36TnVt73c

I have a scammer that bought a 5-pack of a new/sealed item.

They returned one of the five items sent, stating they only got one (a lie) and that the one they got was broken (a lie).

So I get one out of the five pack returned, and the one returned has been severely abused. I guess they thought since they broke one, they can return it and get a refund for all 5.

I wrote back explaining I won't be giving a refund until the other 4 items are returned. Again I am told he only received one, which is a lie and I indicated the package weight shows that more than a single item was in the package sent to him.

He doubles down and claims he only got one and threatened to get Amazon involved. Whatever. I reported the buyer for returns abuse.

Anyway, he hasn't done anything yet and the item was not refunded at first scan.

I want to recover the return shipping costs for this fraudulent return. Should I leave the return OPEN until Amazon refunds the loser? Or should I 'complete' the return without a refund, or just wait until it closes automatically, before requesting a reimbursement through a safe-t claim? I have a feeling if I close the return without refund, that would make me ineligible for a safe-t claim reimbursement, but not sure.

All of this is so unnecessarily complicated. Why isn't there a DENY RETURN button to select from, for instance?

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