Hello Amazon Seller Support and Fellow Sellers,

We recently received an order from a buyer who, after a thorough investigation, raised multiple red flags suggesting involvement in international fraud. Reports indicate a history of false non-receipt claims and links to a third-party site with numerous scam complaints.

We canceled their first order, but the buyer placed a new one yesterday, raising further concerns. Our report via the 'Report Abuse' pathway was dismissed, stating "no violation or abuse found" because only the ASIN was reviewed, failing to address the buyer's fraudulent history.

As an 8+ year seller, we've never had to report a buyer, but given the strong fraud evidence, we believe this needs urgent attention.

Has anyone faced this?

Mods, how can we escalate this to protect us and our fellow sellers? I can provide all investigation findings if needed.

Thank you for your attention,

Jeff

@Danny_Amazon @KJ_Amazon  @Xander_Amazon can you please look into this?

I have attempted resolution of this return policy abuse issue via SAFE-T Claim #61870-64792-0651147, but it remains unresolved.

The buyer purchased a single set of two flameless candles (order #113-9525376-9555440, ASIN B07QNS7PP1) for $104.98. He claimed one of the candles was defective because the flame wouldn't move and requested a replacement set (order #113-4302158-7451435). We shipped the replacement as required by Amazon.

When his return of the first set arrived, we discovered it was not the candles we shipped him. He returned two heavily used candles, neither of which worked.

Amazon's return policy states that items must be returned in original condition to be eligible for a refund. So, the buyer now has two pristine sets of candles (retail value of $209.96), and we have his used, broken candles that are good for nothing but the trash. The SAFE-T Claim awarded me only $20.99 reimbursement for this scam (20% restocking). The restocking fee guidelines allow a 50% restocking fee for items with severe damage. That is certainly the case with his return. Both candles were dirty with nicks in the wax, and neither of them worked. 50% of the item price would be $52.49, and I believe I'm also due reimbursement of $5.01 for the return shipping label since this was a case of return fraud. A 50% restocking fee plus return shipping is $57.50. I was previously granted $20.99, so I believe I am due an additional $36.51.

In addition to the SAFE-T Claim, I filed a return policy abuse report through Account Health.

I appealed the SAFE-T Claim and then opened Seller Support case #17481845921, but the 50% restocking fee reimbursement continues to be denied.

@Seller_l3eCP9f1PtJXC

Tforce, Estes, and XPO are three I know of. Are there any others?

Hi everyone,I’m starting retail arbitrage on Amazon FBA and looking for advice from experienced sellers. I’ve been scanning products with the Amazon Seller App and doing research, but I still have a few questions.

A few thing I need help with :Finding Ungated Products – What are some good beginner-friendly categories and products that don’t require approval?

Best Retail Stores for Sourcing – Besides Walmart and Target, where do you find the best deals for retail arbitrage?

What are some pitfalls that new sellers should watch out for?

I appreciate any tips or insights you can share. Thanks in advance!