I have attempted resolution of this return policy abuse issue via SAFE-T Claim #61870-64792-0651147, but it remains unresolved.

The buyer purchased a single set of two flameless candles (order #113-9525376-9555440, ASIN B07QNS7PP1) for $104.98. He claimed one of the candles was defective because the flame wouldn't move and requested a replacement set (order #113-4302158-7451435). We shipped the replacement as required by Amazon.

When his return of the first set arrived, we discovered it was not the candles we shipped him. He returned two heavily used candles, neither of which worked.

Amazon's return policy states that items must be returned in original condition to be eligible for a refund. So, the buyer now has two pristine sets of candles (retail value of $209.96), and we have his used, broken candles that are good for nothing but the trash. The SAFE-T Claim awarded me only $20.99 reimbursement for this scam (20% restocking). The restocking fee guidelines allow a 50% restocking fee for items with severe damage. That is certainly the case with his return. Both candles were dirty with nicks in the wax, and neither of them worked. 50% of the item price would be $52.49, and I believe I'm also due reimbursement of $5.01 for the return shipping label since this was a case of return fraud. A 50% restocking fee plus return shipping is $57.50. I was previously granted $20.99, so I believe I am due an additional $36.51.

In addition to the SAFE-T Claim, I filed a return policy abuse report through Account Health.

I appealed the SAFE-T Claim and then opened Seller Support case #17481845921, but the 50% restocking fee reimbursement continues to be denied.

@Danny_Amazon