Welcome to Seller Forums

Hello Amazonians,

We have seen many threads on the Amazon forums regarding the difficulties of the appeal process (myself included).

We understand the Appeals process is a jungle that we must cut through to find the golden idol of approval, however, there must be a more transparent method of doing these appeals which includes more feedback & communication from the seller.

The appeals process has currently become a three-step procedure:

Step 1: Create your appeal, add all of the information requested, and hope to receive a positive reply

Step 2: Receive the reply - the correspondence is extremely vague and is most likely pointing out key factors in your prior submission that were already present i.e. supply chain proof, tracking proof, etc. You call the Account Health team for clarification, but the representative on the phone will simply repeat the email until the conversation is finished

Step 3: Resubmit the appeal differently, possibly with more detailed information in an attempt to receive a positive reply

Repeat Step 2

Currently, the appeals process feels like a constant losing battle with yourself and the appeals team. No one should truly feel this way when doing their best to do the right thing.

As a business on Amazon - we feel that there should be more communication between the appeals team and the seller when trying to rectify serious issues.

The current appeals process needs work. This is why we've created this thread. We wanted to get feedback and ask the Amazon community to point out any suggestions, questions, or concerns regarding the appeals process.

How do you think we can create a better appeals system?

What do you think is the biggest flaw of the current appeals system?

Do you believe the current appeals system is fair?

Request for Clarification on Charges and Account Block

Dear Amazon Customer Service,

I hope this message finds you well. I am writing to request urgent clarification regarding a recent charge on my account. It appears that Amazon is attempting to charge me for a product that is no longer in stock, and my account has been blocked, preventing me from resolving this matter directly.

As per my understanding, if the product is unavailable and my account is suspended, Amazon should not be processing or attempting to charge me for it. I kindly ask for a detailed explanation of the reasons behind these charges and to confirm that no further payment will be taken for items that are out of stock and unavailable for delivery.

Please also provide guidance on how to resolve the block on my account so that I may access it and ensure no further issues with billing or account access.

I appreciate your prompt attention to this matter and look forward to your response.

I have sent multiple documents into verification - everything from the utility bill, the document that confirms my s.p. and more. All that came back was unsufficient documents - no specification of the problem.

Overall very unhelpful and unclear.

My account is abnormal, but there are still many goods that are reserved for storage and cannot be disposed of. I need to close the store. How can I handle this? Please reply as soon as possible. Thank you!

Hello Amazon Seller Support Team,

I am writing to seek assistance regarding an unresolved issue that has persisted for months, despite multiple contacts with Amazon Selling Partner Support. I am hoping for further guidance or escalation as my previous case was closed without resolution. Below are the details:

1. Background:

I registered as a new seller from select Asian locations under Amazon’s promotional offer for new sellers in select countries. As per the promotion, I should have been charged $1 for the first month and $0 for the next five months for the Professional Selling Plan. However:

• In Month 1, I was correctly charged $1.

• In Month 2, I was incorrectly charged $39.99.

• For Months 3 and 4, I was correctly charged $0.

This discrepancy in the second billing cycle has not been resolved.

2. Previous Case (ID: 16594896961):

In my last correspondence with Amazon support, I was informed that there was an issue with the system, and I was assured that “all referral fees charged will be refunded soon.” Despite this, 11 days have passed, and I have not received any refund or update on the matter. Additionally, this case was closed without action.

3. My Request:

I am asking for assistance in securing the $39.99 refund for the second billing cycle, as this charge is inconsistent with the terms of the promotional offer. I have repeatedly clarified that this is not about tool usage but rather an incorrect billing issue tied to the promotion.

4. Supporting Information:

Here is the link to the promotional terms for reference:

https://sellercentral.amazon.com/help/hub/reference/GPHEERB9HKVZUW3V

I hope this post will bring my concern to the attention of someone who can help resolve it. I appreciate your time and assistance. Please let me know if additional details or documentation are required.

Best regards,

"call me" does not work on suspended accounts. Which amazon policy is this?

As a seller, which amazon policy is this in? Can you send the link?

What is your opinion about the subject in the image?

I don't know if any of you have this issue, I have been creating ads on amazon but I haven't sell anything yet. I have tried in many ways, I have modified my ads many times, I have changed keywords and nothing happens. I just see that a lot of people click on it and that's it. Any ideas, guide or something to learn how to create better ads, please, i will apreciate it!

We have a customer who requested a replacement through AMAZON, it was an Amazon replacement order then the customer wanted to return the replacement. Instead of Amazon making the customer return it they immediately granted their A to Z claim and never returned the item. Amazon keeps saying the customer did return the item however they only returned the original not the replacement which can be confirmed under both orders and tracking numbers under the returns. Seller support is clueless and can't seem to comprehend this. Looking for help from any mods please.

@Seller_1KYLYkgAlu4xX @Seller_nS0jcFQNDLG3e @Seller_s3amN64nZ4y9V @Seller_guPeMXBrBxqyU