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Account Deactivated - Need HELP
Hello @Julia_Amazon @Winston_Amazon @Ezra_Amazon @Sarah_Amzn @Abella_AMZ @Ash_AMZ @Seller_pKdF0dnvoraDu @Seller_yk3kzHpjMMa4B
My Amazon seller account got deactivated under Section 3 on 31st Mar 2025 there was a critical violation stating that repetition trademark logo misuse. I have submitted appeal thrice with all the details they need every time i got same response we don't have enough information to remove this violation at this time. Below is first thread I got on 31st Mar
Hello,
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages
-- "Amazon Anti-Counterfeiting Policy":
https://sellercentral.amazon.com/gp/help/201165970
-- "Policies and Agreements":
https://sellercentral.amazon.com/gp/help/521
-- "Amazon Services Business Solutions Agreement":
https://sellercentral.amazon.com/gp/help/1791
How do I reactivate my account?
To reactivate your account, go to your "Account Health" and click on "Reactivate My Account" to submit necessary information.
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If we do not receive the requested information your account will remain deactivated.
Any remaining FBA inventory of the items that caused "inauthentic" complaints will be destroyed at your expense, in accordance with the Business Solutions Agreement.
Last thread I got after my 3rd appeal rejection.
Hello,
Thank you for your message. We cannot accept your appeal because it does not address the infringement issues alerted to you previously for the ASINs below:
-- ASIN: B0DZ89MCMG,B0DQ5M7NKS,B0DQ8GGMNG,B0DPT2MHYM,B0DQ8SG95L,B0DP2Z1GJF,B0DLT8X5DM,B0DLTCQCJ3,B0DLT92KS4
Please provide the following information so we can process your appeal:
-- Proof of non-infringement for all affected listings (such as invoices, order IDs, letters of authorization, licensing agreements, or court orders) for all affected listings.
-- An appeal with the following:
1. Greater detail on the root causes of the infringement
2. Greater detail on the actions you have taken to resolve the complaint
3. Greater detail on how your account has complied with our policy
4. Greater detail on evidence or examples that demonstrate your account has complied with our policy
-- Other relevant information.
-- Supporting details should you believe that the actions were made in error.
How do I send the required information?
Go to "Submit New Information" in Account Health:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_mpa
What happens if I do not send sufficient information?
If we do not receive an explanation or necessary information, your account will remain deactivated.
Please help me reactivate my account.
Thanks,
S H International
3 replies
Seller_ZVAz3d5lZuGid
This is not a direct line to Amazon, even though you have tagged in some forum mods, so none of us here can do anything to help you reactivate your account.
Have you provided ALL the info they have requested (which is quite a lot !), and your appeal needs to be in the 4 point format as described in that last email.
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