Hello,

I'm facing a major issue with one of my listings that has five variations—specifically, the product reviews are no longer syncing across the variations. I opened a support case, and seller support responded by saying the child ASINs are in a different GL category (gl_kitchen) compared to the parent ASIN (gl_home). They then closed the case without resolving anything, which left me completely confused.

I reopened the case and asked for clarification on what that meant. The case was transferred, but no one has followed up since. Just a week ago, all the reviews were syncing correctly. The main ASIN currently has over 500 reviews, but now the other variations only show around 90, which significantly impacts performance.

I’ve invested over £3,000 in Amazon ads for this product, and without shared reviews, that spend is becoming ineffective. From my understanding, only seller support can update the parent ASIN’s GL category, as this is not something sellers have access to or can change themselves. It’s extremely frustrating to be left in the dark after investing so much.

Case ID 10980228802

@Julia_Amzn @Spencer_Amazon@Ezra_Amazon