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As a seller on Amazon, I’m extremely frustrated with how my SAFE-T claims have been handled. Every time I file a claim for a false damage issue, it is automatically rejected, regardless of the evidence I provide. This seems to happen without any real review or proper investigation into the details of my case.It feels like these claims are just being dismissed as a routine, with no genuine effort to assess the situation fairly. Despite following all Amazon’s guidelines and shipping products in perfect condition, I am constantly left to deal with claims that don’t reflect the actual circumstances.I’m sharing this because it’s becoming increasingly difficult to rely on the SAFE-T claims process for protection. As sellers, we need a more transparent and thorough review of our claims, especially when we have provided clear evidence. The lack of support and consistency is affecting our businesses. Has anyone else experienced similar issues with SAFE-T claims? If so, what steps have you taken to address this? I hope Amazon will reconsider how these claims are processed and provide a better experience for sellers moving forward.

This might be the worst change I have ever seen on a selling site. Seems like it may have happened within the last week, this is December 21st 2024. What ghost of Christmas yet to come has devised this atrocity to roll out and try to ruin our businesses before the holidays? Who got a raise for making the sellers struggle to list products?

When you go to list a product it brings you to a 1/3rd of a screen to find the product with no way to scroll down to see the products? Were they out of their minds when they did this?

I desperately need help on how to navigate this, and better yet a way to opt back into the normal way. Please. Amazon or any body here. I love it here, but making it harder to list things does not seem like a great plan.

Happy Holidays

Is Intertek considered an Amazon approved testing facility for Cosmetic/Soap?

Buyer started a chargeback stating they did not receive the item. We sent in the information on the chargeback and that we had shipped through Amazon shipping services. There ended up being 2 entries on this chargeback. One shows Amazon successfully defended it and that I am not responsible. The other shows "You are not responsible for this chargeback or its reimbursement." Here is the issue.....Amazon refunded the customer and removed the money from my account to do it. I have opened 3 cases with Amazon, all of which have been "transferred". I have only gotten one response and that was a quick cut and paste that I am responsible for chargebacks that are not found in my favor. This is over $100. I just got off of a chat with another rep that tried to tell me that the money wasn't removed from my account when in fact it was. I had to explain to him the links that he sent me showing I received the money the date the order was placed and then the money was removed from my account several months later at the time of the chargeback.

I need an Amazon facilitator to look and this and help me because your seller help is not competent.

I have a product I've formulated myself that consists of just two single plant-based ingredients. There are two existing sellers already selling a similar product. It would be considered a health & wellness product but not a supplement. Being that the production is so simple I wanted to handle this myself at least in the early stages because it will obviously significantly cut down on costs. However I haven't been able to definitively figure out whether this as at all possible or not. A couple posts I found people mentioned that they created a separate business so that they could bill themselves for the invoices, but I don't know whether there will be additional documentation required as far as compliance beyond a lab test report. And Seller Central has proved to be pretty much useless in this regard. It seems like it would be a huge waste of time and money to get my product ready to be sold just to discover that something wasn't done right as far as compliance.

Hello,

I recently shipped an order using Amazon Buy Shipping via USPS. Unfortunately, the package has been stuck at a USPS location for the past 10 days, and I will send a replacement to the customer to resolve the issue.

During my follow-up with USPS, I was advised that I could file a "package interception" request. However, when I tried to do so, the USPS website informed me that my tracking number was not eligible for interception.

I also attempted to file a SAFE-T claim for this issue, but I received the following response:

"This order is not eligible for SAFE-T claim. Only Seller Fulfilled Prime orders, MFN Prepaid Return Label orders, Easy Ship orders and VAS orders, are eligible for SAFE-T claims. Please refer to Amazon SAFE-T Claim Policy for more details."

Given that the delay occurred with Amazon Buy Shipping, I would like to understand:

Is "Buy Shipping via USPS package insured?

Is there any recourse or reimbursement option available for delayed or mismanaged shipments through Amazon Buy Shipping?

How can I handle such cases in the future to avoid losses when customers request replacements due to carrier delays?

Any advice or clarification would be greatly appreciated. Thank you!

Best regards!

I have perfect seller health and I have been allowed to sell the things im selling but suddenly overnight I've been restricted on everything all over again, please help.

Sorry for the length but please read the following case details.

Opened case with these these two entries:

I just received two return requests for the same item.

Amazon should investigate buyer.

Also, please fix authorization request so it is for one item not 2.

Plus, I never shipped the item. Only processed it. Couldn't we just cancel the shipping charge and issue both buyer and myself refunds?

I do not want to do anything until this is fixed on your end.

Followed by:

Since the item was never shipped, once you make everything for one item, could we just do it as a standard cancellation and I request a refund on shipping label?

Seller Support Response:

Upon checking it is MFN order once MFN order is marked shipped and tracking id is generated our system tracks the order unless its delivered by estimated time frame.

This will ensure delivery valid tracking gets updated which is linked to your seller account metrics

It seems buyer either placed return request via customer service or got the option by amazon system also, there are no buyer seller messages we suggest you to ship the order as tracking is started here on the order

https://sellercentral.amazon.com/orders-v3/order/112-4453240-0012238?ref=orddet&mons_sel_mkid=amzn1.mp.o.ATVPDKIKX0DER&mons_sel_mcid=amzn1.merchant.o.A3M0XI1C89RQMF&mons_sel_persist=true&mons_sel_dc=AAAAmNTDRxY%3D

Also inform buyer via buyer seller messages that once buyer get the item , he can return the item using any one of the one return label which buyer created so that once you as a seller gets the item back you will initiate a refund. This way item is back to you and buyers get refunds

After all this for extra return label you are charged you can contact us back and we will verify if any double charge for return and will help you out

As its MFN order only you as seller can contact buyer, explain buyer to get item check and return back using prepaid label and return the item back.

This is the only alternative options and keep buyer updating using this link https://sellercentral.amazon.com/messaging/inbox-v3?fi=search&ss=112-4453240-0012238&&&

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I requested that a Leadership Team member or a real person read my case.

I did not ask why I should contact a buyer who may be trying to scam me or why should I ship something to someone who does not want the item only to have them return it to me? I was hoping that the next person would understand.

So, I wait for the item to be returned (since it was auto-approved), and then can i file a claim to get reimbursed for return shipping, or do i get charged that shipping for their return? thanks