Sorry for the length but please read the following case details.

Opened case with these these two entries:

I just received two return requests for the same item.

Amazon should investigate buyer.

Also, please fix authorization request so it is for one item not 2.

Plus, I never shipped the item. Only processed it. Couldn't we just cancel the shipping charge and issue both buyer and myself refunds?

I do not want to do anything until this is fixed on your end.

Followed by:

Since the item was never shipped, once you make everything for one item, could we just do it as a standard cancellation and I request a refund on shipping label?

Seller Support Response:

Upon checking it is MFN order once MFN order is marked shipped and tracking id is generated our system tracks the order unless its delivered by estimated time frame.

This will ensure delivery valid tracking gets updated which is linked to your seller account metrics

It seems buyer either placed return request via customer service or got the option by amazon system also, there are no buyer seller messages we suggest you to ship the order as tracking is started here on the order

https://sellercentral.amazon.com/orders-v3/order/112-4453240-0012238?ref=orddet&mons_sel_mkid=amzn1.mp.o.ATVPDKIKX0DER&mons_sel_mcid=amzn1.merchant.o.A3M0XI1C89RQMF&mons_sel_persist=true&mons_sel_dc=AAAAmNTDRxY%3D

Also inform buyer via buyer seller messages that once buyer get the item , he can return the item using any one of the one return label which buyer created so that once you as a seller gets the item back you will initiate a refund. This way item is back to you and buyers get refunds

After all this for extra return label you are charged you can contact us back and we will verify if any double charge for return and will help you out

As its MFN order only you as seller can contact buyer, explain buyer to get item check and return back using prepaid label and return the item back.

This is the only alternative options and keep buyer updating using this link https://sellercentral.amazon.com/messaging/inbox-v3?fi=search&ss=112-4453240-0012238&&&

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I requested that a Leadership Team member or a real person read my case.

I did not ask why I should contact a buyer who may be trying to scam me or why should I ship something to someone who does not want the item only to have them return it to me? I was hoping that the next person would understand.