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Chargeback won, but buyer refunded with my money anyway!
Buyer started a chargeback stating they did not receive the item. We sent in the information on the chargeback and that we had shipped through Amazon shipping services. There ended up being 2 entries on this chargeback. One shows Amazon successfully defended it and that I am not responsible. The other shows "You are not responsible for this chargeback or its reimbursement." Here is the issue.....Amazon refunded the customer and removed the money from my account to do it. I have opened 3 cases with Amazon, all of which have been "transferred". I have only gotten one response and that was a quick cut and paste that I am responsible for chargebacks that are not found in my favor. This is over $100. I just got off of a chat with another rep that tried to tell me that the money wasn't removed from my account when in fact it was. I had to explain to him the links that he sent me showing I received the money the date the order was placed and then the money was removed from my account several months later at the time of the chargeback.
I need an Amazon facilitator to look and this and help me because your seller help is not competent.
12 replies
Seller_kIukTwdhvntAp
If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.
Without a case number in the posts it wastes time for everyone. I no longer tag anyone if there is no case #.
They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.………….…
BUT, it’s a weekend and all the MODS are off partying 😁😁 so it may be early next week before you hear back! Actually, they are short staffed (on purpose) on weekends because Amazon doesn’t think anything bad happens then!
Seller_EPjeiJ2rn0lZB
Case number is 16877752601. I also have 3 others that I have opened for the same issue.
KJ_Amazon
Thank you for these details @Seller_EPjeiJ2rn0lZB. I shared them with our partner team and asked them to review the cases and the chargeback history. I will follow up with updates.
KJ_Amazon
Seller_EPjeiJ2rn0lZB
I received a message from an Amazon rep stating I am responsible for this chargeback even though the chargeback screen shows I am not! This is absolutely horrible and disgusting Amazon!
Selling on Amazon = Getting Screwed my Amazon and their Customers.
Don't think for a minute they care about sellers.
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