So here is my case:

A Couple of weeks ago one of my ASIN got flagged and removed due to Non-compliance issue as Amazon bots claim, I have submitted the required documents then in less than 24 hrs the ASIN is active again and was approved. However I got this response from the compliance team :

"Thank you for contacting us.

Your product does not fall under the Product Category <Skin Lightening Cosmetics> therefore compliance documents are not required for this Product Category.

However, your product may fall under other Product Category Policies which require compliance documentation. You will be notified of any further compliance requirements.

We appreciate your attention to this matter."

Again like five days ago another ASIN got flagged for the same exact reason and i also submitted the docmentation eventhough i already know the response.

Until now it is under review and noone can help .

@Seller_guPeMXBrBxqyU@Seller_PIHyltK09pbl3

Here is my case ID : ID 15234510891

I appreciate your prombt cooperation regarding this matter.

My product is in the way to FBA warehouses now but the listing is inactive ..

regarding the recent compliance review for my product, On 01/21/2025, I received an email stating that my appeal was rejected, with my product being misclassified as a "Skin Lightening Cosmetic." Additionally, I was asked to provide further testing through an Amazon-approved third-party lab.

However, I have already completed all necessary testing through a certified laboratory and previously submitted the required compliance documents, including:

ISO Certification

cGMP Compliance Documentation

Product Images with Full Ingredient List

Skin Lightening Test Report (confirming no mercury or bleaching agents)

Material Safety Data Sheet (MSDS)

Compliance Approval from Amazon (Case ID: 14776114481, approved on 03/12/2024)

These documents confirm that my product is fully compliant with Amazon’s policies and all applicable regulations. Given this, I find it unreasonable to be required to undergo additional testing and incur further costs when I have already provided sufficient proof of compliance.

I kindly request the following:

A full review of the compliance documentation I previously submitted.

A clear explanation of why my prior approval (Case ID: 14776114481) is now being disregarded.

This issue has already caused significant disruptions to my business, and I urge Amazon to resolve it promptly. I appreciate your attention to this matter and look forward to your response.

Best regards,

Hello -

I have received an email stating 'listing at risk of deactivation' for my nutriceutical product due to 'missing mandatory compliance documentation'. However - we have already had the testing and have the appropriate certifications/documents. Even though the documents had already previously been submitted when we listed the product originally, once I received the email months ago, I went ahead and resubmitted the required documentation to Amazon under the 'manage your compliance' section.

Currently it looks like there are two 'requests' in the manage your compliance section - one is under 'incomplete requests', and one is under 'complete requests' - however, for some reason the documents that I submitted are under the 'complete requests', and that request is listed as 'under review'. The other one under 'incomplete request' is submitted, though the documents are not in this one.

This has been this way for a couple months now, and I'd love to take care of this since I prefer not having any risk of deactivation - and since I have all the documentation that is required. Any chance I could get help with this? Thank you so much!

@Seller_pAPBCLhysbW5T @Seller_hjPKSvHuoa7hn @Seller_guLNtDGZuva40