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Recent discussions

Recent discussions displayed are from the last 7 days. To see more discussions, navigate to discussions page.
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Recent discussions

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Welcome to Seller Forums

Recent discussions

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Hello, Amazon Sellers!

As we gear up for the holiday shopping season, let's take a moment to talk turkey—or maybe not turkey at all! I'm curious about your thoughts on Thanksgiving cuisine, and I want to stir the gravy boat a little.

Here's my burning question: What do you think is the most overrated Thanksgiving food item?

Is it the classic green bean casserole that always seems to have more mushroom soup than actual vegetables? Perhaps it's the cranberry sauce that comes out of the can with those distinctive ridges intact. Or maybe—dare I say it—you think the revered turkey itself doesn't live up to the hype?

For me, I'd have to go with stuffing. I've had just about every iteration of it I can find, and it all just tastes like soggy bread to me - I don't get it!

I want to hear your hot takes! Share your thoughts in the comments below and let's get a lively discussion going.

8 votes
2 votes
137 views
15 replies
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Images don't ever update
by Seller_gdX6mm1HIo4ov

Hello,

I have been attempting to update the images on my listing for a few weeks now. No matter what I do or changes I make in seller central the images on Amazon. I reached out to Amazon support and they said it's because I am no longer a "winning contributor" and someone merged my ASIN with a different one.

I am brand registered. This is MY listing and MY images.

How can Amazon allow someone else to take over control of my listing if I am brand registered?

Help! Seller support is absolutely useless as usual.

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0 votes
1 view
0 replies
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Package delivered before EDD
by Seller_3UAW41LmPqIfX
Amazon replied

Seller responded within 24 hours to buyer about the delivery status and the package was delivered before EDD.

Please see the buyer seller messages and remove this false feedback

Case ID 16547142431

0 votes
0 votes
3 views
2 replies
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False Feedback Removal
by Seller_lRffXYNhkxPO3
Amazon replied

Order # 111-3163637-1513822

11/09/2024: “Seller send what ever color they have in stock. Did not send color I ordered. I returned it and they did not give me my refund.

The buyer’s purchase was for a Kids UGG item and the item returned was a used non-UGG item. We sent the customer a message regarding the return on October 17th and there was no response. The auto-refund was issued on October 23rd so we filed a Safe-T claim for the different item returned and it was granted.

We created a case with Seller Support about the negative feedback stating the refund was not issued even though it was applied, but we keep receiving an auto-response.

Case ID: 16642909871

If anyone can provide recommendations on how we can have this feedback removed it would be greatly appreciated.

Thank you for your time!

0 votes
0 votes
7 views
2 replies
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Out of nowhere account has been deactivated. We filed a few appeals but Amazon keep asking for more and more docouments to reinstall our account.

We provide bank statement, company registration, and personal ID of to prove that our accounts were legit and not involved in any deceptive, fraudulent, or illegal activity.

We are private label company, any luck with reinstall accounts?

0 votes
0 votes
16 views
5 replies
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Feedback regarding delivery and hotel stay
by Seller_3UAW41LmPqIfX
Amazon replied

The order delivered on time, but the buyer left the hotel early.

Please strike or remove this feedback

Case ID 16665058731

0 votes
0 votes
6 views
2 replies
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Buyer asking more items then ordered
by Seller_Pc6hXOUCrDzz7
Amazon replied

The listing is for one item only but the buyer is forcing the seller to send more item. The case details have helpful attachments.

Please remove the feedbacks

Case ID 16609540241 OrderID: 112-8098859-6858652

Case ID 16615101991 OrderID: 111-1215288-3701865

Case ID 16009311191 OrderID: 112-5313105-0158631

0 votes
0 votes
8 views
7 replies
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according to my desktop, I only have 5% of featured offer, but that does not appear to match my actual numbers. Is something off?

0 votes
0 votes
3 views
2 replies
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Grouping multiple case-packs into one box
by Seller_2uH5NIh2TfAX3

I tried but failed,

is it possible to put multiple case-pack boxes into one box? Send to Amazon feature automatically assumes each case-pack box will be shipped seperately.

Thanks

0 votes
0 votes
4 views
1 reply
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Hi,

Maybe I am crazy, but I thought it was not allowed to take the same exact product and spam it via multiple independent listings with different asins in order to take search rank and farm vine reviews? If this is so blatantly allowed, please let me know!

https://www.amazon.com/dp/B0D8SW792P

https://www.amazon.com/dp/B0CS2VYHT8

1 vote
0 votes
2 views
0 replies
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What's going on with Contact Buyer?
by Seller_149FN9OrPNrp7
Amazon replied

A customer left a negative feedback stating something to this effect: "Please help my order is stuck in transit! Can you please ask the seller to contact the post office."

Amazon immediately struck the feedback through because we shipped on time and used Buy Shipping. However, I would still like to contact the customer to let them know that their item is on its way and will be delivered. When I click contact buyer, my only option is a canned response telling them we will provide a refund. What is going on here? Amazon does not want us to provide customer service anymore? We used to have access to their encrypted email address, but I am no longer seeing that option.

Furthermore, it seems Amazon is making exceedingly difficult for buyers to contact sellers, which is probably what led the customer to leaved the feedback instead of contacting us.

7 votes
0 votes
116 views
13 replies
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