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We want to know what's happening with Amazon sales. This year, our sales have been a disaster. We're selling less every day. Sales in our store are getting weirder every day. We want to know if it's just us, or is everyone like this?

Hi everyone, I’m reaching out for insight or help.

My FBM privileges were recently deactivated due to a customer complaint that Amazon interpreted as a Drop Shipping Policy violation. The issue came from one order where the customer received their item in a plain box with a printed “S” on it. After Googling the product, they saw Sephora listed in the search results and assumed that’s where it came from.

In reality:

I sourced the product from a verified wholesaler (invoice available)

I shipped the item myself from my business location (tracking and delivery photo confirm this)

No third-party branding, invoice, or marketing materials were in the shipment

The customer never returned the item

Amazon even removed their feedback

Despite all this, my FBM was deactivated and multiple appeals (with evidence) have been denied. I’ve since improved my packaging, added branded packing slips, and retrained my team — but Amazon keeps calling this a “repeat drop shipping violation.”

Has anyone dealt with a similar issue or successfully appealed based on customer confusion? I’d appreciate any guidance.

So I guess I'm wondering if these tariffs will affect sellers of Chinese products who ship directly from China into Amazon US FBA?

Unrelated: why does every single post of mine including this one warn me that I may be posting personal information???

I am having a whirlwind of a time dealing with these new sourcing costs... some of my costs get accepted for some products, and some don't while they're the exact same invoice?

I kind of let that idea go once I heard that we would be able to submit a case to re-evaluate already reimbursed lost items.. okay, great.. I guess..

Fast forward to today, I have been going back and forth trying to get the re-evaluation accepted, but they keep just denying and closing my case.. seems like they aren't even looking at the invoice provided?

They've estimated a cost / reimbursed me at around $11.62 for an item that we pay $20.00 for direct from the manufacturer... We have the invoices, but I don't know why they are denying it? This seems like out-right theft at this point.. I can forgive the excessive underestimations of costs at the beginning while they "learn", but not allowing you to fix it is does not sit right with me..

We purchase direct from the manufacturers, that is who sends us our invoices.. packing lists.. etc. No middle men.

I'm asking for some help on what I could possibly do to get this fixed up and reimbursed at LEAST the cost we pay for our goods! Hopefully someone out there has found a way? Or maybe a mod would help me out? I really need some light shed on this..

Hi Everyone,

Some of you may have seen my previous post(s) regarding stolen product. I am going to change my approach, in the hope of getting some constructive helpful advice.

Consider - Your inbound shipments suffer significant enough theft, whereby your PDP is constantly "Currently Unavailable", or only showing less than a days sales - "Left in Stock". Suffice to say, sales are tanking as a result with no support in sight. To stop this happening, the only alternative appears to be to switch to FBM. However, you have just recently discovered your product has been tagged as "Amazon's Choice | Overall Pick". If you switch to FBM, you lose this valuable endorsement and potentially a huge increase in sales ...

So the question is: What to do??? its a quandary for sure....!

Please chime in, I would greatly appreciate any and all advice...

Cheers,

AJ

i have received email from Amazon

Thanks for creating a Selling on Amazon account. We have completed the identity verification process successfully and appreciate your efforts in supporting this process. Your account is now active, and you can start selling on Amazon.

But my account still is deactivated not active for more than 24 hours ! Please open case and check my account

Hoping someone from Amazon can lend an assist. Order 113-1738522-8874653 was claimed to not have been received by customer. I advised they reach out to Amazon to file a claim and although it was protected (bought shipping through Amazon, automated handling, etc...), they told the customer tough luck as it shows it being delivered so the customer naturally filed for a return with me direct. Shouldn't Amazon have "owned" this issue?

Hello,

I received a notification on March 6th that my product was removed from Amazon due to enrollment in the Transparency Program and failure to apply Transparency labels. As the brand owner of this product, I can confirm we never applied for the Transparency Program,someone enrolled my listings in the Transparency Program. During this period, I've sent two emails to the Transparency Program team but have received no response.Requesting officials to remove these two products from the Transparency program, asin are B077W1ZXSD,B06XWPSM6K @Seller_guPeMXBrBxqyU

We have had endless buyer faulted returns that leave us with huge shipping adjustment fees. Amazon has to do something about this. These are not ever refunded with safe-t claims. It’s to the point of ridiculousness now. We get a buyer faulted return of a $30 book and get hit with a $33 shipping adjustment because the buyer no longer wants the item. We ship ourselves and do not offer free returns. I’ve complained about this over and over and none of the Amazon departments will do anything about it. This order 113-7186141-0634662 was the most recent. It was a $17.97 adjustment cost. Not only that loss but safe-t claim refuses to refund even the initial $3.99 shipping. These type issues happen multiple times a week. Can a mod explain how this is fair?