Order # 113-2152543-4541802. Buyer has acknowledged in his Amazon email on December 3rd and December 9th that he has received the item.

Buyer opened a claim on December 16th, saying item not received and A to Z claim dept has given a FULL refund for the order without even giving me a chance to respond.

Danny_Amazon, I hope you can help me with this fraud by an Amazon buyer.

Regards,

Smart Deals Now

Hi

Is there anyone from Amazon that can help with an A-Z that has been lost? The customer made an order for several items, created a return for just one item from the order, returned just that one item using Amazons label and then claimed they sent the whole order back. I have photo's showing that we only received one item and no further tracking information for any other returns. Yet Amazon has still granted the A-Z claim and refunded the full order.

I have appealed the decision but Amazon have 'decided to uphold their original decision'. I feel like they have not even read the response I gave them.

Seller-funded: Aug 23

Order Defect Rate (ODR) impacted: Yes

Appeal by: Sep 22

Order ID: 114-5062571-6584241

Order ID: # 113-9697010-2699458 - Order Quantity: 9, Return Requested Quantity: 1, A-Z Claim Refunded: Complete 9 Quantity.

Amount Refunded: 9 Quantity.

We refunded 1 Quantity when we saw the A-Z Claim. But the A-Z Claim was granted and all the 9 quanity amount was refunded, through requested was 1 Quantity and we even received 1 box out of 9 Box. Can someone please look after it and make it appropriate.

@Seller_4GjtS9k0cnHHv@Seller_aEROSwwdnzGiU@Seller_1KYLYkgAlu4xX@Seller_OOVUXZLmb2UEH