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Dear Amazon Support Team,

I am extremely disappointed with the treatment I received from your representative Aqsa during case #16701833741. Aqsa was outright rude, disrespectful, and had the audacity to close the chat while the issue was still unresolved. This level of behavior is completely unacceptable and unprofessional.

I demand immediate action be taken to address this matter. I expect better from Amazon, and this experience has been infuriating.

I have sent multiple documents into verification - everything from the utility bill, the document that confirms my s.p. and more. All that came back was unsufficient documents - no specification of the problem.

Overall very unhelpful and unclear.

It's been a constant battle for our company to stay ahead of Amazon sellers from overseas.

This week I talked with a manager from a US company who invented a complex item that became a big product category on Amazon. Their product cost a fortune to develop– yet today their category is flooded with knockoffs from China– sold on Amazon under a hundred different brand names.

Unable to enforce its US utility patents against so many small, infringing overseas sellers, that US innovator could soon go out of business.

Their manager feels certain that Amazon gives unfair advantages to overseas copycats.

An example she cited is that Amazon sellers can no longer respond publicly to reviews. This puts that US company– with its trained support personnel who have good communication skills– at a disadvantage against the onslaught of tiny importers from overseas who sell primarily on price.

Are there other examples where it seems like Amazon gives China sellers an unfair advantage?

I need Amazon Support Help (and any insightful feedback) ASAP!!

OK, so I am the seller, and I am having two (2) issues of customer fraud perpetrated via Amazon, as I sold two (2) items on Amazon.com to two (2) different customers, but upon arrival both gave different reasons for wanting to send them back. They both claimed they sent the items back, but they have not and so they have already in advance both been auto refunded in full and yet have both kept the items in question!

Surely that is fraud on both counts and they are using Amazon to do it, as this crap always happens around this time of year! Everyone wanting something for nothing!

I tried communicating with their Contact Us/Live Agent, but I got passed from one out-of-country Amazon employee to another (each one of the 8 employees "leaving the chat" to pass me to another, because they couldn't Google what my issue was - or understand the issue even when fully described) before I was given the option below).

Two (2) days ago I used their Contact Us/We Will Call You Now option, and spoke with someone who also just didn't seem to get it for 30 minutes. After he told me he couldn't connect me with Business Support due to a "technical glitch," he then promised an email would be sent to me with all the details we had spoken about plus someone from Business Support would call me in 24 hours (neither thing happened!).

I used that very same service again today, was passed to a third person in under 10 minutes, who I explained over and over and over the situation, she kept saying she couldn't connect me to Business Support as she was experiencing a "technical glitch", and then disconnected the phone call!

So, in summary, I have had two (2) counts of fraud perpetrated against me using the Amazon platform, they have their refunds, they have their items, and I have nothing and yet every route I take to get Amazon help ends up with me being disconnected due to the employee not understanding anything that I am saying!

This is terrible Amazon customer service and I am sick and tired of their customers committing fraud against us long-standing Amazon sellers and so I need this taken care of now!

So if any upper level Amazon employee is reading this and can help and wants to rectify what their useless employees are not caring to even look into, I would appreciate the help, as I am very angry and very frustrated and stuff like this should never happen (and when it does, it should be handled by a live agent right there and then on the phone!)

Shipment iD: FBA18KS7ZX79 was delivered on Nov 11th and i received an email yesterday stating the shipment was received in full. Now it shows only 48 units received. It does now let me open a case for reconciliation, saying "Investigation completed – shipment contents counted and confirmed".

There is a very serious issue going on at this fulfillment center, please can someone help and open a case for this shipment.

Thank you very much. appreciate it.

@Seller_YeWcEeTwlVO93@Seller_WIFV02H2XUFgS@Seller_s3amN64nZ4y9V@Seller_0LGKv5aIHcC3F@Seller_RSwABJNHpHnEZ@Seller_CnfW62x6yxvJw

My account has been deactivated due to Suspected Intellectual Property Violations. The products I purchased are from a legitimate business, one being Wal-Mart. I have submitted the receipts several times but get a form letter from Amazon telling me there isn't enough information. There is no longer a way to have someone call me to discuss. I am not sure what to do as I have had this issue for 6 months now. Anypme know how to solve this issue or how to get in contact with a real human at Amazon??

I lost all buy box eligibility several weeks ago. After reading forums with the same issue, I opened a case. Of course it was just a bot giving a script. I have almost 100% sales drop from last month, and I can't get new or different inventory if I can't sell anything. If a mod could please assist. Thank you.

Case ID 16663783461

@Glenn_Amazon @Quincy_Amazon @Jim_Amazon @Dougal_Amazon @Rose_Amazon

I have made an agreement with a brand seller that the brand seller will sell all its FBA inventory of an ASIN to me and grant the license to me selling its product under its brand name on Amazon. I have setup my own Amazon account already, but don't know what should be the next step for transfer all the current FBA inventory to my Amazon account.

Looking for an advice. Thank you.