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I filed a claim about this customer saying she did not receive the package. I filed a SAFE-T claim, provided proof that the box was delivered and I get this response from Amazon: "We are denying your claim because your product is nonreturnable".

I responded back, asking why their response was connnected to the fact that the product was delivered and the customer denied that. The second response from Amazon was" "We are denying your claim because your product is nonreturnable".

I can not believe that Amazon is that stupid to try and connect 2 issues that are not even relatable. Am I dealing with AI? Is there another avenue I can take?

AND it deleted my old post! I knew it might fail since Amazon is being a turd, and preemptively copied my post to my clipboard but somehow it didn't take it.

I have not used my account in a few years, and appears inactive. To re-activate, it demanded a bunch of personal information and a credit card. It wouldn't activate the credit card but said can take 48 hrs:

I did that, no luck. I even checked/re-added the info, no luck. I couldn't find the CS number and forum posts suggested linking to buyer credit card, because phone support is nonexistent. So I ordered an item, and of course, the same credit card works for buying stuff from amazon, yet I still get this error. I eventually found the CS number on google: 888-280-4331, from an Amazon forum post, which does appear to be the Amazon CS number. I called it, it was fast, and the woman told me they could not forward my call, so I would have to hang up and call seller support: 800-419-7355. This number shows as seller support here:

https://sellercentral.amazon.com/seller-forums/discussions/t/d07cf1171813af3cf78a2583d7b44cb1

But when I called it, they wanted to know my age > or < 50. I said less than 50, so then they started hawking a free medical alert device (fallen and can't get up). I said NO I'm trying to fix my seller account, and they hung up. I called again, same crap about the medical alert device so I immediately started yelling at them and they hung up again. I called a 3rd time and it said the number was unavailable in my country (USA). Is this a scam?

So I tried to post on these forums but it won't let me not double-post:

But numerous people have this credit card issue including:

https://sellercentral.amazon.com/seller-forums/discussions/t/b9297e6c-1db4-4b49-8c02-d68efec95779

https://sellercentral.amazon.com/seller-forums/discussions/t/4aa93870-3296-4ea9-9afc-468e180d4a46

https://sellercentral.amazon.com/seller-forums/discussions/t/20b9cc31-5a60-43c9-baed-bb72626d2a14

There is no resolution and CS tells you to screw yourself?? eBay has gone down the toilet the last year, like a drunk monkey influenced the AI that completely runs everything from the login to the posting screening. Please don't tell me Amazon is too? This is ridiculous.

And then to add insult to the insult to injury, I tried to post, knowing the Amazon site was being a turd, I copied the post. Refreshed the page, and its gone, and somehow not on the clipboard:

WHY can I not COPY TEXT to my clipboard? This is a highly reproduceable issue. ARGH. Seems to have to do with the images inserted, you'd think would just be HTML.

Hello,

I'd like to hear success stories of FBA sellers on Amazon. I'm on year 3 and have had a very small profit with my last product. I'm looking to do product 3. I've found a lot of hardship with Amazon's robotic terrible "customer service" that never effectively solves any issues that I've had and is similar to banging your head against the wall and getting a robitic response from a person who barley is legal or English speaking. This is terrible for the Sellers like me when I've had thousands almost hundreds of thousands of dollars on the line. I've been through crazy obstacles and even wrongfully sued by a patent troll with my last product and Amazon did absolutely nothing to help. Yet with all of these obstacles I'm still persevering and determined to continue this Amazon journey and hopefully have success with my future products on here. I know that starting your own business is incredibly hard and stressful, but it's constantly changing on the Amazon platform. I'd like to hear of success stories that people have had as Amazon FBA sellers on here. I'm a determined person and do believe that this business model can work but would love to hear about sellers on here who have had success and those types of inspirational stories to keep me going.

Liz

Hello everyone! I recently launched my product with my brand logo and custom design. However when I added the product to my inventory, amazon is saying I need approval to sell this product. Who would I need approval from if it's my product? Does amazon just need to review it? Whenever I click "request approval", amazon says "We are not accepting applocations to sell..."

Any tips how I can get my product approved?

I have been selling my pedant necklace along with several other jewelry products for over 2 years. Now, Amazon has deactivated the listing stating that it displays characteristics of a children's jewelry and I'm being asked to submit documents. I have tried to appeal twice and chatted with seller support explaining that this is an error. After researching I found that this can possibly have been flagged for the word 'quincenera' and 'teenager' in my product description, or possibly because I stated in the Mandatory Cautionary Statement field when creating the listing over 2 years ago "CHOKING HAZARD: NOT SUITABLE FOR CHILDREN UNDER THREE YEAR OLD". However I am unable to modify this as it is a locked attribute. There is nothing else in my listing that would imply this is for children. It is categorized as womens jewelry. This is so frustrating because when compliance deactivates a listing, the seller or seller support are unable to make any edits and Compliance does not accept screenshot evidence of edits because they say they don't see the changes on their end. This is a nightmare, and has happened on more than one occasion. I don't understand why compliance and seller support cannot deal with this together instead of sending us in circles with no resolution. I cannot even begin to explain my disappointment with Amazon deciding to randomly deactivate listings right before peak seasons for sellers. I have 2 cases open currently and nothing is getting resolved. Case IDs: 16997675861, 16997815861. Please help!

My products

B0DHLGL9XJ,

B0DHLFJSDS,

were incorrectly marked as a pesticide product because the product description contains the word "mold". I have been selling this product since October 2024, but when I changed the description 5 days ago my listing was deactivated. I claim that my product does not contain any type of pesticide. To resolve this issue, support tells me to edit the product detail page, but to do so I need to get my ASIN approved again, I have uploaded several files and they all give me an error as it is wrongly classified as a pesticide... This has been a constant problem of going in circles without any solution.

Please, @April_Amazon and @Manny_Amazon if you can help me with this I appreciate it, as this is a huge waste of time and loss for my business.

case no. 16995492771, 16983993151

There is no way to change my listing back to my brand after it has been hijacked. There is no remedy on amazon. I cannot add A+ content with out my brand on my products that was hijacked. fix this insanity

Please escalate and forward this case to humans

Case ID: 16968383441

Hi

i have pakistan Based Amazon Proffesional Acccount

Amazon unable to verify my Payoneer Bank Account statement

because i am outside US so i have submitted the deposit method payoneer bank

bank on same company name everything is same as amazon account same contact person name and same company Name

Now my account is deactivated because of this issue

any solutions Please