April 3, 2025

We have AHT and SSA enabled on all products which all have a 2 day handle time.

Today, we went to purchase our labels and all show "AT RISK" for late delivery for USPS Ground Advantage (less than 1lb). Amazon used USPS Ground Advantage (less than 1lb) to give the estimated deliver by date of April 7, 2025 on all of these orders. When we go to purchase the label, Amazon Buy Shipping is estimating the delivery date to be April 9, 2025 when using USPS Ground Advantage (less than 1lb).

This is dead wrong. How can Amazon use our shipping method to determine the ship by date for an order and then say that the order won't make it there when you go to buy the label if you use the shipping method that was used to determine the ship by date?

Hello.

The A+ Premium feature is not unlocking. Both of the brands I own fulfill all the necessary conditions for eligibility.

Please look into this matter. Thank you.

Case ID: 17532275711

@Seller_RsATYbG9XP0HP

@Seller_zukQNO61PzGck

@Seller_GEZPMc4CeQfh6

@Seller_l7Jtck9jxnEA0

@Seller_8hQgfj6OVZYse

@Seller_PIHyltK09pbl3

@Seller_4GjtS9k0cnHHv

AWD/IUSF created an auto-replenishment of a SKU on January 19 bound for FWA4. The inventory was placed in reserve/outbound to FC status on 1/19/25. There are no tracking details noted on the shipment since.

I opened Case ID 17287346261 on February 25 and have received only the "we're investigating" messages with no useful information or explanation.

It has been more than 2 months since the AWD created the order, and more than a month since I opened the seller "support" case. Where is my inventory? Why is there no tracking information available?

@Seller_b7VlvtXhpULJT, please help.

Hello @Seller_F4AbbFj6ovBk3, @Seller_aEROSwwdnzGiU

I hope this message finds you well. I am writing to urgently request your assistance in resolving the deactivation of my Amazon Handmade account (Primary Account), which is my main source of income.

The account was deactivated due to a related account issue, specifically the existence of a second seller account that I opened some time ago purely for exploratory purposes. I would like to explain the situation in full transparency; The second account was created solely to explore the possibility of launching a dropshipping business. I was unaware that opening a second account without prior approval from Amazon was against the Terms of Service. This was an honest mistake.

The second account has never been used — there are no listings, no sales, no customer interactions, and no operational activity of any kind. Nothing.

Despite its inactivity, it has now caused a suspension of my primary Handmade account, where I am an active, policy-abiding seller. Also, it is a fully verified account.

When I try to reactivate either account; "each one, refers me to appeal and reactivate the other" , creating a loop that I am unable to resolve on my own.

I kindly ask for your support to resolve this issue that is in a never ending loop.

Best Regards