Hi,

I have several shipments from AWD to FBA with discrepancies (i.e., the actual received quantity is less than what was shipped from AWD). I submitted support cases two months ago (mid-January) but haven't received a response yet. I ask for updates in the case last week, but still haven't gotten a reply.

What should I do next?

There seems to be an issue getting through to AWD Support. I have four cases open covering issues from misplaced inventory (likely at IUSF, case id 16936114981) to standard FC receiving reports discrepancy from AWD (case ids 16935998571 and 17010200881), and entire missing shipments (case id 17009868531). Two cases have been open over a month with no reply. Would a mod look into these cases and ping the appropriate team(s)?

@Seller_hme3Wbydd1ihr

@Seller_OOVUXZLmb2UEH

@Seller_RSwABJNHpHnEZ

Hi I have inventory which my carrier reports was delivered to AWD but it is still showing as Created and it has been over 2 weeks since it was delivered to IUSF Dallas. There have been no updates since it was created and the end of September. When I try and create a Case within Seller Central the Shipment ID isn't accepted as it only recognises shipment ID's starting with FAB which AWD doesn't use. How do I contact AWD to investigate the status of my inventory?