Dear Amazon Seller Support Team,

I hope this message finds you well. I am writing to seek urgent assistance regarding my Amazon Seller account with the ID A36L5P8DIK96AF. I am currently experiencing issues with accessing my original account and being redirected to an incorrect account (ID: A2UKO0LLPVUL2C).

I've been struggling with reactivating my Amazon individual seller account. I registered this account a while ago and haven’t used it since. I currently reside in Vietnam and have tried to reactivate it by updating my address and providing a police registration form as proof of my registered address, as well as a temporary resident card. However, since I live in my wife’s house, I cannot provide a utility bill in my name, as it is issued in her name.

Despite these efforts, my reactivation request was rejected.

My plan was to reactivate this account and then upgrade it to a professional account, as I now have a registered business in the U.S. (a single-member LLC, disregarded entity) and a U.S. business bank account.

Would it make sense to close this individual account and apply directly for a professional account to bypass the verification process required for individual sellers? Or would doing so prevent me from successfully opening an account for my LLC?

During the process of verifying my seller wallet, amazon associate told me to choose sole proprietorship if I am individual seller. When I went to the link they sent there was no "sole proprietorship" option, my account was already on the "none, I am an individual" option. I accidentally clicked "privately owned business". And now the "None, I am an individual" option doesn't appear. I can't go back. I am stuck on other options.

I realize this is one of the frequently encountered problems. Can someone help, I have screenshots