Hello Sellers & Amazon Team,
I need urgent help regarding an issue that’s directly affecting my livelihood and daily operations.
Until recently, I was averaging about $100/day in sales on my Amazon US store. Out of nowhere, the “Free Returns” badge was removed from my product listings—despite me offering free returns, a 30-day window, and using Amazon’s automated return settings.
Here’s what I’ve done so far:
✅ Verified return settings (auto-authorized, prepaid labels, 30-day return window)
✅ No performance issues, A-Z claims, or return dissatisfaction problems
✅ No policy notifications or account health warnings
✅ Opened a support case , but it’s been 15 days with no response
Since the badge was removed, my sales have dropped to zero. I haven’t changed any settings, policies, or fulfillment methods recently. I’m a small seller, and this sudden drop is financially devastating.
I’m respectfully requesting:
Review and reinstatement of the Free Returns badge
Escalation to the relevant team (Catalog or Listing Quality)
A clear explanation of why the badge was removed, if it was due to any backend trigger
Has anyone else experienced this? I would really appreciate support from the community or a response from Amazon staff.
Thank you so much for reading.