Hello Sellers & Amazon Team,

I need urgent help regarding an issue that’s directly affecting my livelihood and daily operations.

Until recently, I was averaging about $100/day in sales on my Amazon US store. Out of nowhere, the “Free Returns” badge was removed from my product listings—despite me offering free returns, a 30-day window, and using Amazon’s automated return settings.

Here’s what I’ve done so far:

✅ Verified return settings (auto-authorized, prepaid labels, 30-day return window)

✅ No performance issues, A-Z claims, or return dissatisfaction problems

✅ No policy notifications or account health warnings

✅ Opened a support case , but it’s been 15 days with no response

Since the badge was removed, my sales have dropped to zero. I haven’t changed any settings, policies, or fulfillment methods recently. I’m a small seller, and this sudden drop is financially devastating.

I’m respectfully requesting:

Review and reinstatement of the Free Returns badge

Escalation to the relevant team (Catalog or Listing Quality)

A clear explanation of why the badge was removed, if it was due to any backend trigger

Has anyone else experienced this? I would really appreciate support from the community or a response from Amazon staff.

Thank you so much for reading.