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Hello Amazon,

My baby products are blocked/inactive on Amazon pending Amazon's Children's Product Certificate (CPC) compliance review. I submitted the CPC certifications about 5 months ago and my product listings continue to be blocked. I already open the case for several times, and they have investigated my issue about 5 months, but nothing help! It's quite unbelivable that such an issue haven't been solved in such a long time, we need to know exactly date will be update!

Here are the case ID:15705018151

Feel like we can't breath. What can we do?! They stole settlement funds and applied to a loan balance almost 2 years in advance paying in full. Over $100K stolen - applied all of our proceeds 2 years in advance! We are a small US company. Is it correct we can't take this to court and the only option is the biased arbitration system where inside arbitrators side with big companies? Is this happening to others??!

Back in August we created a shipment and specifically chose Amazon Global Logistics (Optimized Placement).

The shipment arrived at the west coast cargo terminal on October 14th. Amazon went to pick up the cargo on October 23rd.

Since October 23rd, the shipment stuck in Transit. I made over 50 calls, created multiple cases.

Check this out:

FBA Team Responses- Your shipment was handled by a non-partnered carrier and we have no visibility. What???. I provided Bill of Landing and other documents which clearly show Amazon Global Logistics.

FBA Captive Team Responses

Agent 1- Your shipment was delivered and checked in to LGB8 FC and siting there. We will open an investigation.(No response after 3 days since the investigation was opened. I followed up and still no response.)

Agent 2- Half of your shipment was delivered on October 28-th and the other half on November 17-th.

Agent 3- I don't see where your shipment is but I can open an investigation. She opened an investigation and today I received the following outcome: Your shipment scheduled delivery date is November 29th. What was that investigation about?

Agent 4- I see October 28-th and November 17-th but I don't see that your shipment was delivered and checked in.

Here is what I see on Seller Dashboard:

Nov 20, 202463326048991 Nov 29, 2024 Scheduled

Nov 13, 202462179048996 Nov 18, 2024 Cancelled

Nov 5, 2024677825537 Oct 31, 2024 Cancelled

Oct 26, 2024670293537Oct 23, 2024Cancelled

BTW, they schedule and cancel pretty much every day but the system only shows some recap.

Basically, the "Internal Investigation" is what I see on my seller dashboard. Which in turn contradicts the information provided by Agent 1 and Agent 2. If the shipment was delivered, what is the Nov 29th Scheduled Delivery Date?

"Update from AGL"

Your shipment was transferred to XLG1. Scheduled Estimated Delivery Date- November 30th.

Shipment status: At present, we have verified that this shipment container available for pickup at 15:00:00 on 2024-10-16(UTC+8). and full out gate in 2024-10-16(UTC+8). we have received a response from the port of destination informing us that the estimated delivery time 2024-11-30(UTC+8) is already the earliest delivery time we can obtain. Please be patient, thank you.

It's a complete craziness. Why is it so hard for them to contact the FC and get the latest information?

Because of this crazy bureaucracy and total disconnect between internal teams, we got stocked out, missed the holiday season and yet have no idea when those units will become available for sale.

I'm reaching out for a hero Amazon employee who can finally figure out this mess and help us with this issue.

Shipment ID FBA18CKTNG3Q.

Thank you,

@Seller_SBIjJooGeXSQ6 @Seller_pAPBCLhysbW5T @Seller_l7Jtck9jxnEA0 @Seller_hme3Wbydd1ihr

We had a buyer purchase a book costing $22.95. They paid $22.49 for 2-day shipping cross country.

Buyer returned the book in just torn paper and tape over exposed areas, right on the book cover!! The book is damaged in 4 corners and many pages damaged. Reason for return, "Bought by mistake"

Amazon refunded at first scan, giving the buyer all the shipping cost and all the book cost. I filed a SAFE-T claim for the damage, but at best, if the stars align and the weather is nice, I might get 50% of the book value...MAYBE!!

We are out the full cost of the 2-day shipping because Amazon feels that is refundable. WHY, why, why does the buyer get the shipping cost refunded for this? We lose more than the cost of the book because of the shipping refund, AND, we have a nearly worthless book now. This is a big loss. How can they claim this is fair?? What can be done to recoup the cost for 2-day shipping?

Thank you for any help, and please no snarky, rude, or inconsiderate comments.

Hi everyone,

I recently launched a brand new product on Amazon, and I used the Vine program to get initial reviews. All of them were 5-star reviews because the product is genuinely high-quality and well-received. However, out of nowhere, I received a 1-star unverified review from someone who didn’t even purchase the product.

This is incredibly frustrating, especially since the product is new and has very few reviews. That single 1-star review has dropped the overall rating to 3.7 stars, which is devastating for a product that was otherwise doing so well.

I wouldn’t have minded if the review was genuine—if a real customer had purchased the product and had a negative experience—but this seems absurd since they never bought it. I also know the rules and can assure you that the product is exclusively sold on Amazon, so there’s no chance they purchased it elsewhere.

What’s more frustrating is that when I checked the reviewer’s profile, I noticed they’ve left multiple 1-star reviews on other products too. It seems like they might be targeting products unfairly or just leaving negative reviews indiscriminately.

I contacted Amazon support to report this issue, hoping they could remove the unverified review. Unfortunately, I was told that nothing could be done about it, which feels incredibly unfair given the circumstances. It’s disheartening that a single malicious review can impact a product’s performance so significantly, and there’s no recourse for sellers.

This feels unethical and is really damaging to the business and the product’s lifespan. A 3.7-star rating is a major hurdle for sales, as most customers won’t even consider buying a product with that rating.

Has anyone else faced this situation? If so, how did you handle it? I’d appreciate any advice on how to approach this issue with Amazon or mitigate the damage.

Hello,

We have had multiple sellers hijack our listing lately and are currently in the process of having them removed from the listing but we would like to prevent any more hijackers from coming.

Therefor we'd like to request Brand Gating to restrict unauthorized sellers. We have already registered with Amazon Brand Registry and are the owner and trademark holder of our brand.

We have not gotten much help from the amazon support team on how to start the process so we would appreciate any guidance on the steps to apply and get approved.

@Seller_RsATYbG9XP0HP - Hope all is well. Apparently, I lost Featured Offer Eligibility across all my listings and I am not sure what the exact reason, especially I maintain good health on my account.

Can you look into it? Case ID: 16696735391

Hello Amazonians,

We have seen many threads on the Amazon forums regarding the difficulties of the appeal process (myself included).

We understand the Appeals process is a jungle that we must cut through to find the golden idol of approval, however, there must be a more transparent method of doing these appeals which includes more feedback & communication from the seller.

The appeals process has currently become a three-step procedure:

Step 1: Create your appeal, add all of the information requested, and hope to receive a positive reply

Step 2: Receive the reply - the correspondence is extremely vague and is most likely pointing out key factors in your prior submission that were already present i.e. supply chain proof, tracking proof, etc. You call the Account Health team for clarification, but the representative on the phone will simply repeat the email until the conversation is finished

Step 3: Resubmit the appeal differently, possibly with more detailed information in an attempt to receive a positive reply

Repeat Step 2

Currently, the appeals process feels like a constant losing battle with yourself and the appeals team. No one should truly feel this way when doing their best to do the right thing.

As a business on Amazon - we feel that there should be more communication between the appeals team and the seller when trying to rectify serious issues.

The current appeals process needs work. This is why we've created this thread. We wanted to get feedback and ask the Amazon community to point out any suggestions, questions, or concerns regarding the appeals process.

How do you think we can create a better appeals system?

What do you think is the biggest flaw of the current appeals system?

Do you believe the current appeals system is fair?

As many others have posted, we've been recently been experiencing Amazon changing our ship date on Handmade custom orders fulfilled by seller with a handling time of 2-3 days to having to ship in less than 24 hours. Up till this point, we've been going crazy but we have been able to get them shipped same day as they come in. (This, in addition to the issues with USPS Ground Advantage shipments affecting our OTDR on 4 orders in the last 2 weeks). We've called Support and after 41 minutes on the phone, we were disconnected and no one has called us back yet.

Today, while we were on hold with Support, we noticed that now Amazon has changed the delivery date on our product listings to 9 days out. That's right. Our listings now display a delivery date (as of today) of Dec. 2. We've been in business for 12 years and we've been on Handmade for 9 years, since they started. 70% of our annual sales are made from Thanksgiving through Dec.15.

If they are going to continue padding delivery times in this manner, we will be shut out of our peak sales opportunities because by next week, the delivery times that Amazon is reflecting on our product listings will be so far out that people will not place orders with us, as they will fear they will not receive them in enough time for gift giving this holiday season.

Can someone please put a high priority on troubleshooting this issue as I'm afraid many other sellers will also be affected by this. PLEASE, I implore you! This negatively affects our livelihood for the entire year! Thank you for your kind consideration.