We had a buyer purchase a book costing $22.95. They paid $22.49 for 2-day shipping cross country.

Buyer returned the book in just torn paper and tape over exposed areas, right on the book cover!! The book is damaged in 4 corners and many pages damaged. Reason for return, "Bought by mistake"

Amazon refunded at first scan, giving the buyer all the shipping cost and all the book cost. I filed a SAFE-T claim for the damage, but at best, if the stars align and the weather is nice, I might get 50% of the book value...MAYBE!!

We are out the full cost of the 2-day shipping because Amazon feels that is refundable. WHY, why, why does the buyer get the shipping cost refunded for this? We lose more than the cost of the book because of the shipping refund, AND, we have a nearly worthless book now. This is a big loss. How can they claim this is fair?? What can be done to recoup the cost for 2-day shipping?

Thank you for any help, and please no snarky, rude, or inconsiderate comments.