Handmade Community
Handmade Community
MAJOR ISSUE - Amazon changed delivery date to 9 days. This is going to obliterate our holiday orders and may do the same for you!
As many others have posted, we've been recently been experiencing Amazon changing our ship date on Handmade custom orders fulfilled by seller with a handling time of 2-3 days to having to ship in less than 24 hours. Up till this point, we've been going crazy but we have been able to get them shipped same day as they come in. (This, in addition to the issues with USPS Ground Advantage shipments affecting our OTDR on 4 orders in the last 2 weeks). We've called Support and after 41 minutes on the phone, we were disconnected and no one has called us back yet.
Today, while we were on hold with Support, we noticed that now Amazon has changed the delivery date on our product listings to 9 days out. That's right. Our listings now display a delivery date (as of today) of Dec. 2. We've been in business for 12 years and we've been on Handmade for 9 years, since they started. 70% of our annual sales are made from Thanksgiving through Dec.15.
If they are going to continue padding delivery times in this manner, we will be shut out of our peak sales opportunities because by next week, the delivery times that Amazon is reflecting on our product listings will be so far out that people will not place orders with us, as they will fear they will not receive them in enough time for gift giving this holiday season.
Can someone please put a high priority on troubleshooting this issue as I'm afraid many other sellers will also be affected by this. PLEASE, I implore you! This negatively affects our livelihood for the entire year! Thank you for your kind consideration.
0 replies
MAJOR ISSUE - Amazon changed delivery date to 9 days. This is going to obliterate our holiday orders and may do the same for you!
As many others have posted, we've been recently been experiencing Amazon changing our ship date on Handmade custom orders fulfilled by seller with a handling time of 2-3 days to having to ship in less than 24 hours. Up till this point, we've been going crazy but we have been able to get them shipped same day as they come in. (This, in addition to the issues with USPS Ground Advantage shipments affecting our OTDR on 4 orders in the last 2 weeks). We've called Support and after 41 minutes on the phone, we were disconnected and no one has called us back yet.
Today, while we were on hold with Support, we noticed that now Amazon has changed the delivery date on our product listings to 9 days out. That's right. Our listings now display a delivery date (as of today) of Dec. 2. We've been in business for 12 years and we've been on Handmade for 9 years, since they started. 70% of our annual sales are made from Thanksgiving through Dec.15.
If they are going to continue padding delivery times in this manner, we will be shut out of our peak sales opportunities because by next week, the delivery times that Amazon is reflecting on our product listings will be so far out that people will not place orders with us, as they will fear they will not receive them in enough time for gift giving this holiday season.
Can someone please put a high priority on troubleshooting this issue as I'm afraid many other sellers will also be affected by this. PLEASE, I implore you! This negatively affects our livelihood for the entire year! Thank you for your kind consideration.
MAJOR ISSUE - Amazon changed delivery date to 9 days. This is going to obliterate our holiday orders and may do the same for you!
As many others have posted, we've been recently been experiencing Amazon changing our ship date on Handmade custom orders fulfilled by seller with a handling time of 2-3 days to having to ship in less than 24 hours. Up till this point, we've been going crazy but we have been able to get them shipped same day as they come in. (This, in addition to the issues with USPS Ground Advantage shipments affecting our OTDR on 4 orders in the last 2 weeks). We've called Support and after 41 minutes on the phone, we were disconnected and no one has called us back yet.
Today, while we were on hold with Support, we noticed that now Amazon has changed the delivery date on our product listings to 9 days out. That's right. Our listings now display a delivery date (as of today) of Dec. 2. We've been in business for 12 years and we've been on Handmade for 9 years, since they started. 70% of our annual sales are made from Thanksgiving through Dec.15.
If they are going to continue padding delivery times in this manner, we will be shut out of our peak sales opportunities because by next week, the delivery times that Amazon is reflecting on our product listings will be so far out that people will not place orders with us, as they will fear they will not receive them in enough time for gift giving this holiday season.
Can someone please put a high priority on troubleshooting this issue as I'm afraid many other sellers will also be affected by this. PLEASE, I implore you! This negatively affects our livelihood for the entire year! Thank you for your kind consideration.
