Amazon Appeal Process - Suggestions, Questions, Concerns
Hello Amazonians,
We have seen many threads on the Amazon forums regarding the difficulties of the appeal process (myself included).
We understand the Appeals process is a jungle that we must cut through to find the golden idol of approval, however, there must be a more transparent method of doing these appeals which includes more feedback & communication from the seller.
The appeals process has currently become a three-step procedure:
Step 1: Create your appeal, add all of the information requested, and hope to receive a positive reply
Step 2: Receive the reply - the correspondence is extremely vague and is most likely pointing out key factors in your prior submission that were already present i.e. supply chain proof, tracking proof, etc. You call the Account Health team for clarification, but the representative on the phone will simply repeat the email until the conversation is finished
Step 3: Resubmit the appeal differently, possibly with more detailed information in an attempt to receive a positive reply
Repeat Step 2
Currently, the appeals process feels like a constant losing battle with yourself and the appeals team. No one should truly feel this way when doing their best to do the right thing.
As a business on Amazon - we feel that there should be more communication between the appeals team and the seller when trying to rectify serious issues.
The current appeals process needs work. This is why we've created this thread. We wanted to get feedback and ask the Amazon community to point out any suggestions, questions, or concerns regarding the appeals process.
How do you think we can create a better appeals system?
What do you think is the biggest flaw of the current appeals system?
Do you believe the current appeals system is fair?
3 replies
Seller_kFqn4WvdxnEjS
For us, here are some of our answers -
How do you think we can create a better appeals system?
We believe in having written responses from the appeals team & the ability to reply to these written responses (dependent on the issue).
With this communication, the seller can easily transmit needed data and communicate directly with the team that's asking for the data.
We believe the copy-paste response emails are incredibly counter-intuitive for obtaining a solution.
Do you believe the current appeals system is fair?
Inherently, yes, we do believe the appeals system is fair in the majority of outcomes - but the steps, stress, and sanity taken when trying to reach this step can become incredibly demoralizing.
Seller_kFqn4WvdxnEjS
I'm surprised by the lack of engagement with this thread considering the number of sellers who post daily regarding appeal issues.
I made this thread to allow sellers to voice their suggestions/concerns, but it looks stale to this point.
Amazon Appeal Process - Suggestions, Questions, Concerns
Hello Amazonians,
We have seen many threads on the Amazon forums regarding the difficulties of the appeal process (myself included).
We understand the Appeals process is a jungle that we must cut through to find the golden idol of approval, however, there must be a more transparent method of doing these appeals which includes more feedback & communication from the seller.
The appeals process has currently become a three-step procedure:
Step 1: Create your appeal, add all of the information requested, and hope to receive a positive reply
Step 2: Receive the reply - the correspondence is extremely vague and is most likely pointing out key factors in your prior submission that were already present i.e. supply chain proof, tracking proof, etc. You call the Account Health team for clarification, but the representative on the phone will simply repeat the email until the conversation is finished
Step 3: Resubmit the appeal differently, possibly with more detailed information in an attempt to receive a positive reply
Repeat Step 2
Currently, the appeals process feels like a constant losing battle with yourself and the appeals team. No one should truly feel this way when doing their best to do the right thing.
As a business on Amazon - we feel that there should be more communication between the appeals team and the seller when trying to rectify serious issues.
The current appeals process needs work. This is why we've created this thread. We wanted to get feedback and ask the Amazon community to point out any suggestions, questions, or concerns regarding the appeals process.
How do you think we can create a better appeals system?
What do you think is the biggest flaw of the current appeals system?
Do you believe the current appeals system is fair?
Amazon Appeal Process - Suggestions, Questions, Concerns
Hello Amazonians,
We have seen many threads on the Amazon forums regarding the difficulties of the appeal process (myself included).
We understand the Appeals process is a jungle that we must cut through to find the golden idol of approval, however, there must be a more transparent method of doing these appeals which includes more feedback & communication from the seller.
The appeals process has currently become a three-step procedure:
Step 1: Create your appeal, add all of the information requested, and hope to receive a positive reply
Step 2: Receive the reply - the correspondence is extremely vague and is most likely pointing out key factors in your prior submission that were already present i.e. supply chain proof, tracking proof, etc. You call the Account Health team for clarification, but the representative on the phone will simply repeat the email until the conversation is finished
Step 3: Resubmit the appeal differently, possibly with more detailed information in an attempt to receive a positive reply
Repeat Step 2
Currently, the appeals process feels like a constant losing battle with yourself and the appeals team. No one should truly feel this way when doing their best to do the right thing.
As a business on Amazon - we feel that there should be more communication between the appeals team and the seller when trying to rectify serious issues.
The current appeals process needs work. This is why we've created this thread. We wanted to get feedback and ask the Amazon community to point out any suggestions, questions, or concerns regarding the appeals process.
How do you think we can create a better appeals system?
What do you think is the biggest flaw of the current appeals system?
Do you believe the current appeals system is fair?
3 replies
3 replies
Seller_kFqn4WvdxnEjS
For us, here are some of our answers -
How do you think we can create a better appeals system?
We believe in having written responses from the appeals team & the ability to reply to these written responses (dependent on the issue).
With this communication, the seller can easily transmit needed data and communicate directly with the team that's asking for the data.
We believe the copy-paste response emails are incredibly counter-intuitive for obtaining a solution.
Do you believe the current appeals system is fair?
Inherently, yes, we do believe the appeals system is fair in the majority of outcomes - but the steps, stress, and sanity taken when trying to reach this step can become incredibly demoralizing.
Seller_kFqn4WvdxnEjS
I'm surprised by the lack of engagement with this thread considering the number of sellers who post daily regarding appeal issues.
I made this thread to allow sellers to voice their suggestions/concerns, but it looks stale to this point.
Seller_kFqn4WvdxnEjS
For us, here are some of our answers -
How do you think we can create a better appeals system?
We believe in having written responses from the appeals team & the ability to reply to these written responses (dependent on the issue).
With this communication, the seller can easily transmit needed data and communicate directly with the team that's asking for the data.
We believe the copy-paste response emails are incredibly counter-intuitive for obtaining a solution.
Do you believe the current appeals system is fair?
Inherently, yes, we do believe the appeals system is fair in the majority of outcomes - but the steps, stress, and sanity taken when trying to reach this step can become incredibly demoralizing.
Seller_kFqn4WvdxnEjS
For us, here are some of our answers -
How do you think we can create a better appeals system?
We believe in having written responses from the appeals team & the ability to reply to these written responses (dependent on the issue).
With this communication, the seller can easily transmit needed data and communicate directly with the team that's asking for the data.
We believe the copy-paste response emails are incredibly counter-intuitive for obtaining a solution.
Do you believe the current appeals system is fair?
Inherently, yes, we do believe the appeals system is fair in the majority of outcomes - but the steps, stress, and sanity taken when trying to reach this step can become incredibly demoralizing.
Seller_kFqn4WvdxnEjS
I'm surprised by the lack of engagement with this thread considering the number of sellers who post daily regarding appeal issues.
I made this thread to allow sellers to voice their suggestions/concerns, but it looks stale to this point.
Seller_kFqn4WvdxnEjS
I'm surprised by the lack of engagement with this thread considering the number of sellers who post daily regarding appeal issues.
I made this thread to allow sellers to voice their suggestions/concerns, but it looks stale to this point.
