Our account was deactivated. They said we are selling emissions tuners, which we are not. The account was deactivated and the reply is we need to update the product. You cannot update the product when your account is deactivated. How do we move forward or get a human on the phone since they keep replying with the same response, listed below.
Here is the deactivation notice:
Your Amazon.com selling partner account has been permanently deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds witholding policy".
https://sellercentral.amazon.com/gp/help/external/G9RA9LYBJ3QP27M6
Why did this happen?
We have taken this measure because you have listed items that are not permitted for sale on Amazon in a manner to avoid detection. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, you can refer to the following resources:
-- "Restricted Products"--:
https://sellercentral.amazon.com/gp/help/200164330
Products identified as an automotive CAT, DPF or EGR delete kit, or an aftermarket defeat device which violates Title II of the Clean Air Act. Amazon policy prohibits the sale of products that violate the Clean Air Act, including products intended to defeat, bypass or shut down emission control devices. For more information please see our Automotive Seller Help Page: https://sellercentral.amazon.com/gp/help/external/help.html?itemID=200164410&language=en-US&ref=efph_200164410_cont_200164330.
How do I reactivate my account?
Listing products on Amazon in a manner to avoid detection is considered evasive behavior. Evasive behavior does not have a path to reinstatement unless you provide valid proof of your adherence to all applicable laws and Amazon policies. To reactivate your seller account, submit evidence or documentation demonstrating that your account has not violated our Restricted Products policy.
How do I send the required information?
To submit this information, click the "Submit new information" button on the banner at the top of your "Account Health" page in Seller Central and follow the instructions provided:
https://sellercentral.amazon.com/performance/dashboard?reftag=ah_em_rp
What happens if I do not send the required information?
If you do not provide the required information, your account will remain deactivated.
Has your account been deactivated in error?
If you believe that there has been an error, submit an explanation via Seller Central:
https://sellercentral.amazon.com/home
Your explanation should include the following information:
-- How your account has not violated Amazon's Restricted Products policy
-- Evidence that shows that your account complies with Amazon's Restricted Products policy
-- An explanation of why the observed behavior is not evasive
If we confirm that your account has violated our Restricted Products policy, your account will remain deactivated.
We're here to help
If you need any further assistance, you can contact us:
https://sellercentral.amazon.com/cu/contact-us
Sincerely,
Seller Performance team
https://www.amazon.com
Here is the reply we keep getting from the bots after we let them know we can't add/edit any information:
Hello
After reviewing your account and the information that you provided, we have determined that your Amazon.com selling partner account will remain deactivated. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds disbursement eligibility policy":
https://sellercentral.amazon.com/gp/help/external/G9RA9LYBJ3QP27M6
Why did this happen?
We have taken this measure because you have listed items that are not permitted for sale on Amazon in a manner to avoid detection. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, you can refer to the following resources:
-- "Restricted Products":
https://sellercentral.amazon.com/gp/help/200164330
-- "Product detail page rules":
https://sellercentral.amazon.com/gp/help/G200390640
What happens if I do not send the required information?
As stated in our previous communication, your account will not be reinstated without proof of compliance with our policies.
We're here to help
If you have questions about this policy or your account, you can contact us:
https://sellercentral.amazon.com/cu/contact-us
Sincerely,
Seller Performance team
https://www.amazon.com