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How is your Black Friday going?
by Seller_l3eCP9f1PtJXC

Black Friday is here!

How is the event going so far? Any surprises in what customers are buying? What is selling best for you?

On the flip side, have you bought anything for yourself?

Share your Black Friday stories below!

2 votes
5 votes
375 views
28 replies
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Fellow FBA Sellers, Amazon support, can you help me out please? @Seller_nt9X7GoCkqXGB @Seller_l7Jtck9jxnEA0

VIOLATION: My 10x listings are removed because I did not mentioned the percentage of Viscose in the TITLE (Item name). I initially used AI suggestions and was going to update it later. Big Mistake!!

ISSUE: I have Updated the 10x Listings. Changed the Title/Item name and bullet points from Viscose to 100% Viscose. It looks like the updates are not updated in the back end.

All my actions: (I am in a Loop for a week now)

• Submit Appeal (against the violation). Rejected and still shows OLD not Updated Title!

• Contacted Seller Support. They don’t see the updates

• Added 10x ASINS again (Add Product) (Update Title/Bulliet points) multiple times and waited the required 24-72 hours

• Contacted Account Health. They see my updates and send me to the Listing Team

• Listing says: Update your Listing (!) and wait 72 hrs… Added 10x ASINS again (Add Product)

• Submit Appeal (against the violation). Rejected and shows the NOT Updated Title!

• Contacted Account Health (again). Told me to contact Listing Team…again..

• Listing Team says: Update ASINS… and wait 24 hrs. I did that again (5th time)

The Main problem with Amazon is that your TITLE/Item name changes are NOT reflected in the Backend systems!!

I worked on this 7 days in a row to get it fixed and followed all the instructions from Seller support. Still my updates are NOT seen. I am very tired. I had already booked a Shipment but cannot Print Labels for the Boxes to go on transport. Tired and very stressed. I am not sure what to do. Any help would be appreciated. Thank you.

Latest update: One Listing Team member (Varsha) updated 5 ASINS on the Backend but is not allowed to do more than 5. The next team member says that the remaining 5 ASINS are discontinued (?).

Parent ASIN: B0DMLX4TFZ

Child ASINS:

B0DMLWXBXK

B0DMM167CL

B0DMLYCDQL

B0DMM17PN4

B0DMLYG6RR

B0DMLZF2C3

B0DMLX4RS6

B0DMLYT69D

B0DMLYMJMC

B0DMLXF2BZ

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Amazon - STOP changing my label print format.
by Seller_24FzucbyGtgZS

STOP changing my label print format.

I print my labels in 8-1/2 x 11 .pdf (right) format.

I do NOT print in 4 x 6 .png format your system keeps changing it to.

FIX the algorithm that keeps on screwing this up.

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Funds Disbursement Eligibility Policy.
by Seller_7keMnuNWpz0nN

Hello, on July 18, I tried to verify most of my supply invoices and ID information for my suspended account, I joined the video call, I was told that my invoices were verified, it was confirmed, but my account has not been activated for 6 months, so I sent an e-mail to disbursement-appeals@amazon.com for my balance and requested payment and I received such an e-mail. My funds have arrived. Have they been released? No movement is visible on my payment screen. My balance is shown at -, but I received an e-mail like this, can you help me?

Hello Seller,

We have thoroughly reviewed your account and the information you provided, and confirmed that the actions taken were correct and in accordance with the Amazon Services Business Solutions Agreement and our Funds Disbursement Eligibility Policy.

For more information about the policies used to make this decision, see the following links:

-- "Amazon Services Business Solutions Agreement":

https://sellercentral.amazon.de/help/hub/reference/external/G201190440

--"Funds Disbursement Eligibility Policy":

https://sellercentral.amazon.de/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

Sincerely,

Seller Performance Team

Amazon.com

@Seller_CnfW62x6yxvJw

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4 replies
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May I ask what advertisement would be better to increase B2B visitors?

1 vote
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8 replies
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Remove Negative Review for ASIN B0DBKR71QG
by Seller_xmioiKBztMvbK
Amazon replied

Hello Amazon,

This 2-star review left by the customer is not a product review but questions about the product.

Marilyn [Moderator Edit: Personally Identifiable Information Removed]

1: How it will affect your overall health. 2. Will it affect other drugs you take?

Link: https://www.amazon.com/product-reviews/B0DBKR71QG/ref=acr_dp_hist_2?ie=UTF8&filterByStar=two_star&reviewerType=all_reviews#reviews-filter-bar

Please remove it.

Thank you.

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2 replies
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Brand registry
by Seller_lJcQzQT6Okgwz

Hello,

I have applied for Brand Registry and been rejected. I have appealed many times. However, i keep getting the same generic email back with multiple potential reasons why my application was rejected. I have opened other cases on seller central and they have responded to me saying that my account is abusive and that appealing will not change their oppinion nor will i be able to reapply for Brand Registry until my account is eligible. I am looking to see what i need to do in order to get my Brand Registered on amazon. Case ID 16547639231

Thanks in advance!

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hello, I have created my account 3 month age and got deactivated after month, still can't get reactivated, they ask me to submit an utility bill but I submitted 3 of them and don't have any document to submit more, my account still deactivated,(I submitted same documents to verification team mail and my documents was approved, I got message like"we can verify your account now you can sing in " something like this) I think it is an error that my appeal was rejected, and if they will review my appeal one more time they will approve it can someone recommend me what to do, thank you.

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0 votes
7 views
4 replies
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I got approval to sell some brand on amazon ( i am not a brand owner ) xxxx brands some products not sell on amazon so can i create a new listing for that products? can i get GTIN exemption ??or any option please advise me.

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1 reply
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Brain Dead Bot and Customer Service
by Seller_WtOwWhtSrFjva

A customer left negative feedback on an order that was just shipped yesterday saying there were no seeds in the package.

How could he know there were no seeds in the package when the package is still in the shipping phase?

I asked for it to be removed, three times and got the same answer.

Amazon is really getting stupid with its policies. I started with a Performance rating of 1000 and every day it goes down with no explanations. I have had some late shipments with one of those being my fault. Somehow we completely overlooked it.

I noticed that buyers can leave remarks if they feel the answer to an email is not good enough. Usually the only answer they want is a refund even though they are at fault.

I notice under feedback there are new fields for dissatisfied customers. Of course this one negative feedback brings my percentage way down even though I have done nothing wrong.

I have been selling on Amazon for 17 years and it gets worse and worse everyday. When I first started on Amazon, it was easy to make money. We used to sell FBA but the fees and lunacy there made us make the decision to go to FBM. It has been a year and they still find packs of seeds that have been lost. They return them but not knowing where they have been we put them into the recycle pile.

My own website is doing better every day. Next March I turn 65 so I can retire. I may retire, leave Amazon and just focus on my own website and our 8 acre farm.

If a mod reads this and would like to help the case number is 16711489581.

Have a Happy Thanksgiving.

12 votes
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262 views
7 replies
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FAKE REVIEW PLEASE HELP REMOVE
by Seller_u2wQYF72BPF2b

Dear @Seller_Lz6S1nnAIzbYB, @Seller_l3eCP9f1PtJXC and @Seller_1KYLYkgAlu4xX

A customer named “MMM” left a potential fake review on my ASIN. I did report abuse and sent community-help@amazon.com, but still haven't received any response.

The review was posted on July 16th, and MMM stated that he/she tried the product for 2 weeks. However, based on the order ID, I tracked down the shipment date was July 12, and the delivery date was 13 July. So the customer only received the order for 3-4 days when the review was submitted.

Please investigate this case if it is a fake review and help us remove the review if it is not authentic.

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1 reply
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