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FBA Lost Inventory Denied Reimbursments
We have dealt with Amazon FBA losing inbound shipments before but we have not had any problems getting reimbursed up until now
“Our research shows that the 48 units of FNSKU X00******* that you sent with shipment FBA18******* have arrived at our fulfillment center as an unexpected FNSKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error. “
On February 8th, we identified an inventory issue in our store and reached out to Amazon Seller Support via phone (Ticket ID: 17162237351). The problem was that both our FBM and FBA listings for the same item shared the same internal FNSKU, causing FBA orders to appear as FBM in our portal, even though the FBM stock was set to zero. Over the phone, your representative, Kimberline, advised me to set the inventory to zero, delete the listing, and then recreate it. This would resulted in a new FNSKU being generated. Because of this, the FBA amazon shipment I had sent in was unintentionally modified. I clearly asked the support rep over the phone if deleting the FBA listing was going to cause any issues and she told me to proceed with it and recreate the listing. Now, we are told we have lost 48 units of inventory because the FNSKU doesn't match. Can you please help correct this mishandling issue?
We only have one item we sell on amazon FBA and are 100% sure the correct FNSKU was in the boxes we are not sure what's going on and this is a huge cash flow issue for our business almost 10k in lost inventory amazon is refusing the acknowledge the issue
How can they claim that an incorrect FNSKU was sent in but whatever that physical inventory has been lost and they can't locate it but refuse reimbursement?
Can we get some assistance from a mod on this to escalate these cases?
Relevant Case IDS:
ID: 17417357861
ID: 17395775951
ID: 17325825821
1 reply
KJ_Amazon
Hello @Seller_iEfhZOYixtLet Thanks for sharing those details.
We are receiving a lot of questions from sellers about the message they receive when they submit an unsuccessful reimbursement request.
We are continuing to share these questions and seller feedbacks with our partner teams, and have requested additional information from that team to share with sellers, and we will provide updates in the forums as we receive those updates.
In the meantime, I reached out to our partner team and asked them to review Case 17417357861/17395775951/17325825821. They will check the case details and determine if there is any additional path to review or information available beyond what has already been shared with you.
KJ_Amazon
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