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We sell apparel and it seems this customer is using the product and sending it back. a total of 38 items over the past year have been returned. It's absurd.

Considering the fulfillment fee (non-refundable) and the restocking costs, each return wipes out the profits for the next 4 sales. Not to mention that if the item is worn it is no longer salable in which case that wipes out the profit from the next 8 sales

This customer has single handedly caused me to sell an additional 220-250 units just to break even on this malicious return activity.

How can I report this? Is there any recourse?

Hi,

Over the weekend i received 500 emails of orders being refunded due to VCAC. These orders are already all delivered and Amazon has gave away all my merchandise for basically free. Please help me in recovering my refunds back to my account as this is a clear error.

Yes we did make some account changes like tax info and bank which may have triggered it but in no circumstance should they have refunded all my orders.

I am writing to express my deep frustration regarding the unresolved issue of my professional fee refund. The refund request was submitted and case opened since December 22nd, well over a month now, the same day my account was opened, and there has been no listing activity since. The account has been downgraded with a confirmatory email sent by amazon support

Despite numerous follow-ups, I continue to receive the same generic response:

"Hello from Amazon Selling Partner Support,

We understand that you are requesting a subscription fee refund. We've reviewed your request and submitted it for our expert’s review. You will receive the outcome via email, and it can take up to 72 hours to process the request."

This message has been sent repeatedly without any actual progress or resolution, which is completely unfair. It is clear that my request is being unfairly delayed for no clear reason

I would like this issue be escalated and resolved. If further action is required, I expect clear and specific instructions, along with a timeline for resolution, this is a reasonable ask for clear communication.

Seller Forum,

I am trying to update the Manufacturer on several item listings as part of a compliance effort. However, when I try to make the change I get an 8541 error stating that the new value conflicts with the current Manufacturer value on the ASIN. How can I get the manufacturer attribute changed so that my product does not get delisted?

ASIN: B0BP2PXVWW

SKUs: 2AEA010BQ3B USB-FBA, 2AEA010BQ3B USB

Current Manufacturer value - "GrandPad"

New Manufacturer value: "Channel Well Technology Co LTD"

Assistance is greatly appreciated to get a timely resolution.

John

We have been falsely accused of threatening a customer, and despite our efforts to resolve this privately, we believe Amazon’s automated systems are designed to dismiss appeals without proper review.

We received an email from Amazon stating that we “threatened a customer,” which is a violation of their Selling Policies and Seller Code of Conduct. However, this accusation is entirely false. The message in question was sent in response to Amazon Customer Service, demanding the cancellation of a return label for which the buyer was already refunded not the customer, and it was a professional communication regarding a refunded item that the customer failed to return.

Here is the message we sent in response to Amazon Customer Service:

"Please note that [Customer Name] has already been refunded for the item in question. However, the item does not belong to them, and they are legally required to return it. Failure to return a refunded item is considered fraud. Furthermore, because this transaction involved transport via U.S. Mail, such conduct would constitute mail fraud, which is a federal felony under 18 U.S. Code § 1341. The statute states: 'Whoever, having devised or intending to devise any scheme or artifice to defraud, or for obtaining money or property by means of false or fraudulent pretenses, representations, or promises, … places in any post office or authorized depository for mail matter, or causes to be delivered by mail … shall be fined under this title or imprisoned not more than 20 years, or both.' We kindly request that Amazon Services advise William Todman that they must return the refunded item immediately. Failure to do so will result in legal action."

This message was not a threat but a factual explanation of the legal implications of the customer’s actions. We consulted our attorney, who confirmed that the communication was appropriate and did not violate any policies.

For further clarification, here is the message we were responding to:

"This note is being sent to you by Amazon to notify and confirm that [Customer Name] has canceled a return request for the following order:

Order ID: 114-8790201-3057013

Item: [Item Name]

Qty: 1

Return reason: Item defective or doesn’t work

Request canceled: January 28, 2025

Sincerely,

Amazon Services"

Order ID: 114-8790201-3057013

Amazon’s automated systems appear to be designed to dismiss appeals without proper human review. This creates an environment where third-party sellers are unfairly penalized, and their businesses are put at risk. In our case, the false accusation of threatening a customer could lead to account deactivation, which would be devastating for our business.

We are calling on Amazon to:

1. Remove the false warning from our account immediately.

2. Conduct a proper human review of our appeal and the correspondence in question.

3. Acknowledge the flaws in their automated systems and ensure that sellers are given fair treatment.

This is not just about our account—it’s about the broader issue of Amazon’s treatment of third-party sellers. Many of us have experienced similar issues, where false accusations and automated systems lead to unfair penalties. If Amazon continues to operate this way, it will erode trust in the platform and harm the very sellers who contribute to its success.

We also urge Amazon representatives to intervene and address this issue publicly. We deserve transparency, fairness, and respect as third-party sellers.

@Seller_RsATYbG9XP0HP @Seller_RSwABJNHpHnEZ @Seller_l3eCP9f1PtJXC @Seller_PIHyltK09pbl3 @Seller_Lz6S1nnAIzbYB @Seller_7e4TizkSOVtBf @Seller_Udi0JNbTrsmUV @Seller_1KYLYkgAlu4xX @Seller_SBIjJooGeXSQ6

Hello, I'm part of the "SilentJim" community and they suggested I bring my issue to your attention for possible escalation. My seller account has been deactivated since November last year and all my appeals and POAs were rejected. As a new seller I accept my mistake and willing to correct it. Can someone from Amz seller support leadership team help pls?

Hey guys, need some advice or help.

We’re having a weird issue with our 1 lb candy listing. We sent a shipment to FBA with the correct labels (1 lb clearly marked), and everything was checked on our end. But Amazon relabeled some of the units as 2 lb and sold them that way.

Now our customers are understandably disappointed. They paid for 2 lb but received a 1 lb bag with a 2 lb label that Amazon applied incorrectly. They’re leaving reviews saying things like «I feel cheated». The worst part? Even though this mistake is 100% on Amazon, they’re refusing to remove these unfair reviews.

We’ve already contacted support (case ID 17074128731), but it’s the usual “we’ll escalate it to the internal team” response.

Has anyone else had Amazon mess up like this? How did you handle it? Is there any way to push them to remove these unfair reviews and actually fix the problem?

Any advice would be appreciated – thanks in advance!

hello,

Can you please tell me how to delete a listing that I am no long selling on Amazon?

Hello,

I have been dealing with the suspension of my Amazon account for about three months and have submitted multiple appeals during this time. However, I keep receiving the same automated response from Amazon, and my issue remains unresolved.

I participated in the video verification process requested by Amazon, but I was rejected. Despite submitting several appeals and providing all the required documents, I continue to receive the same response each time.

Throughout this process, I have repeatedly submitted all necessary documents for identity verification (ID, passport, utility bill, bank statement, etc.).

Amazon’s response:

Hello,

After reviewing the information from your virtual identity verification, we believe or our controls identify that your account has been used to engage in deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated.

It is impossible to reach a real person—I keep getting bot responses.

If anyone has experienced the same issue or knows how to resolve it, please help. Is there a way to speak with a real representative or get this issue resolved?

Thank you in advance.