Welcome to Seller Forums

We have our Safe-T Claims denied for INR although we have bought the labels using Amazon Buy Shipping.

According to this article: https://sellercentral.amazon.com/help/hub/reference/G7KCD8BYQER79WWJ

We should have been protected of refunds made from CSBA if the shipping is purchased thru Amazon Buy Shipping and the customer claims INR

What good is Buy Shipping if Amazon will not comply..?

My inventory was reserved in inactive warehouses over two months, making my listing out of stock. I contacted the Amazon online team many many times, and every time I contacted them, they said they would contact the warehouse to transfer my inventory to the active warehouse and let me wait, after several days of waiting, my listing would have 2-5 stocks available for sale, when these stocks sold out, my listing became unavailable again, no one cares if my issue is fully resolved!!!

Inventory is reserved, listing is unavailable, a storage fee is charged, and a long-term storage fee is charged. Who is to blame for my loss?

I am trying to reactivate my account. I end up in a loop and can not add my driver license. How do I resolve?

Request for Review Removal – Fake Review

Dear Amazon Team,

cc: @Joey_Amazon

I am kindly requesting your assistance in reviewing and removing an irrelevant review posted under our product listing for the Resin Shed.

Review Details:

Rating: 1 Star

Content: My goodness this is the biggest piece of junk that I have ever bought I can not believe I sent even a $1 on this shed let alone $635 b.s

Arguments for removal:

1. Incorrect product review: Though the review refers to a resin shed, the customer never received any product from us. He placed an order but canceled it immediately, so the product he mentioned was not from us.

2. The bad review was fake and malicious, we also found he left a 1-star review for another seller. The reviews are not the verified purchase. We know that reviews without this label can also be helpful. But this would indicate that the buyer did not actually purchase the product from this ASIN. Maybe they may have purchased a similar product from another seller not us but left a review to the wrong Asin.

We reported the review via the "Report" button next to it however, the review is still visible on our listing.

To maintain the integrity of reviews on our listing and ensure accurate feedback for buyers, we kindly request the removal of this review.

Please let us now if any additional information is needed to assist with this matter.

Thank you for your attention and assistance.

Best regards,

Dear Amazon Team,

The normal investigation time for the compliance team is 15 working days, but it's been over 15 working days for a long time and the product is still under review.

We urgently hope that Amazon can review our products as soon as possible in order to sell our products.

Thank you very much for your help!

case ID: 16591413831, 16684754321, 16684667221, 16744265301

Looking for a moderators advice on this.

We received negative order feedback for an order that was taken care of by Amazon customer service.

From the customer:

order a replacement for a damaged life counter. never received the replacement. Sent the original back with tracking number via the carrier I was required to ship it through. Refusal to refund even after all steps have been followed. Terrible service from the initiated contact to the never -ending loop regarding refund. It is really unfortunate considering.

The customer never returned the item because the return tracking never got a single scan.

The replacement order was cancelled... I am thinking automatically because we never canceled it.

Now we have a 1-star review that Amazon refuses to cancel after we had ZERO interaction with the customer.

We reopened the support ticket about removing the feedback and -immediately- got a denial from 'tam-level2@amazon.com'. No human ever actually looked at our case.

So Amazon customer service tools (no communication with us) and we get dinged for it???

I have three work stations and a return station that all require constant (every 20 minutes) to re-enter a new OTP number.

Obviously there is one number that receives the code. That phone is not always near by and is going off 15 times a day. This has slowed our business down and made it difficult to leave the warehouse. Our return station logs off every 10 minutes.

Is there any way to stay logged in for longer periods of time? This is not set up in the best manner, and seems like an easy fix. why not one code for the day???

Feedback appreciated.

My account was deactivated suddenly on October 31, 2024 due to authenticity concerns and in accordance with section 3. We have not had any Product Authenticity Customer Complaints for the ASIN that is causing the misunderstanding. We do not have invoices for this ASIN as only a few items were purchased from large chain retailer to do a sales test. We have have taken immediate action and steps to ensure authenticity of products we purchase moving forward. We submitted an appeal yesterday but it was rejected because we lacked invoices for the ASIN causing this issue. Any advice would be greatly appreciated.