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Hello. I am trying to reinstate my account. I admit to have having 2 emails for the same business. My issue is I keep getting the "pass along". I am told I need to reinstate email A before I can reinstate email B. But then I go to email B, in order to reinstate email B, I have to reinstate email A. So as you can see I am getting the run around. I never sold a product. I am still in the registration process. PLEASE HELP ME

Amazon FBA does not respond in order not to pay for my products that have been lost for 3 months, does not help, is completely silent.

Case ID 16549106961

I’d like to ask fellow sellers of large items: recently, the oversized and overlength surcharges from FedEx and UPS have almost doubled the original shipping cost due to the peak season. I’m wondering if it’s just that our third-party logistics provider is too expensive, or if others are facing the same situation. Also, if any sellers could recommend third-party logistics companies specializing in large products, I would appreciate any references for us to consider. Thank you!

Dear Amazon Seller Central Support Team, 

I am writing regarding ongoing serious issues with my Amazon Seller Central account that have remained unresolved since March 2024, despite multiple attempts to resolve them through various channels. Critical Issues: 

1. Unauthorized Recurring Charges:  - You continue to deduct funds from my account despite my inability to access it  - Multiple attempts to log into my Amazon store have been met with "invalid charge method" messages  - Charges are being processed without my ability to access or manage my products 

2. Account Access Problems:  - Unable to access my Seller Central account to manage my inventory  - Cannot make necessary posting corrections  - Multiple attempts to resolve access issues have been unsuccessful  - No meaningful response to my numerous support requests 

3. Product Retrieval: 

- Have been attempting to retrieve my products since March 2024 

- No assistance or resolution provided despite multiple requests  - Unable to manage inventory due to access restrictions Financial Impact:

- Continuous unauthorized charges since March 2024- Unable to conduct business or manage inventory

- Financial losses due to inability to access and sell products

- Additional expenses from attempted resolution efforts Immediate

Actions Required:

1. Immediate cessation of all account charges

2. Full refund of all charges deducted since March 2024

3. Immediate resolution of account access issues4. Facilitation of product retrieval5. Detailed explanation of why this situation has been allowed to continue Please note that this situation has caused significant financial hardship and mental distress.

If this matter is not resolved promptly, and if any additional unauthorized charges are processed, I will have no choice but to:

1. Seek legal counsel

2. File formal complaints with relevant consumer protection agencies

3. Hold Amazon legally responsible for all financial losses and emotional distress incurred I expect a response within 48 hours with a concrete resolution plan. This is a serious matter that has gone on for far too long without proper resolution. Required Account Information:

This account was previously managed by a third party, and one of my store's brands was registered in all lowercase. I would like to change it to upper case—would that be possible?

I used CatalogItems in Amazon SP API to get summary of by passing the ASIN. But it is not returning all the details of the product, like Product details, About this item, Product description.

Can anyone help me with this, what to use to get all these details.

Hoping a Mod can help.

Since October 31st, our best selling ASIN lost all organic rank for all keywords in the Amazon catalogue. Our item has never been out of stock, no updates have been made, price has remained unchanged. The only traffic we are able to get is via Sponsored products.

We asked SS to confirm the Item type, browse nodes and to refresh the listing, but nothing has helped regained the rank or at the very least show up on search results.

Hoping to get this looked into by an escalation team in Seller Support for help. Desperate here!

A customer refused delivery of a package and it was returned to us without any return request. We are trying to issue a refund minus the return shipping cost but the system only allows full or up to 50% refund to be issued. Since there is no return request we cannot use any other method. What can we do?

Is anyone seeing a decrease in sales since election day? We've seen a good percentage decrease on election day and it hasn't recovered yet. Just wondering if others are experiencing the same thing.