Amazon - we need a mechanism to dispute BOGUS shipping adjustments
Amazon - please create a way for sellers to dispute shipping adjustments.
The adjustments are getting out of hand, the carrier audited weight and dimensions are exactly the same as the weight and dimensions I entered when buying the label - why are we getting hit with $3 'adjustments' when the weight and dimensions are correct?
Please, Amazon, give us a means to dispute these adjustments, they are getting out of hand lately, eating away at our bottom line!
All sellers who are experiencing the same issue, please thumb up this post and create your own posts about it. Maybe if we flood the forums we will get Amazon's attention and they'll do something about it.
41 replies
Seller_NzMO5fCTmwqHv
Please give an update if you find a solution or any method of getting this resolved
Seller_4A1NLiYiwSs6h
In the last two months I unexpectedly was charged for three UPS adjustments for return shipping after I prepaid via Amazon for the return shipping labels (~$7 each). Two chargebacks were for a little over $40 and the last one a few days ago was for $53!! All three items were for the return of a single book costing me $9.55 for a USPS Priority Mail Flat Rate Padded Envelope (again I only purchase shipping through Amazon). UPS is gouging Amazon and its book sellers, and no one is fixing this problem! I reported the first two chargebacks a few times and get the standard AI BS. Finally, one helpdesk person told me to contact UPS. Am I supposed to take the fight to Amazon's return shipping contractor? I think not. I think this has become a serious legal issue that involves price gouging, unreasonable fees. etc. Then, Amazon just dips into my bank account to take these overcharges without helping with resolution or investigation that these are not my charges! I am a single owner of about 400 art books and a couple hundred books in other genres I've collected over 40 years. I am not selling thousands of books a week. Maybe 2 or 3 if I'm lucky. I truly have reached the point that I am paying to send my books to people. And some buyers are lying about their refund requests... but we won't' even try to open that Pandora's box right now. There are legions of buyers out there that use things they bought on Amazon knowing they can return them no questions asked, and in most cases, can keep the items as well. I heard people at work talking about how easy it is to get free stuff via Amazon due to their liberal return policy. It is so infuriating, and it seems Amazon is just passing these problems on to their smaller vendors to deal with. And now we have UPS with their $40 and $50 chargebacks for return shipping on single books. Three times in two months is not a one-off error problem. It is deliberate and constant in my opinion.
Seller_9Hr9qbRYDMSts
I'd like to see them fix the buy shipping when you have to replace a label. Every now and then I have to cancel a label and if I buy it again through Amazon my refund is rejected saying the article is already in the mail stream - because they use the replacement label.
And while I am at it - they keep forcing DHL on us and calculating shipping based on DHL, but we do not have access to DHL, so we take a loss each and every time they do that. Support says there's no way to remove DHL.
Seller_4mtlGtoHN5tIN
It is not the carrier, it is Amazon making these false adjustments. How do you think they make money, by defrauding the little guy. This whole platform has turned into a giant scam. Quite unfortunate, it used to be a great place to sell.
Seller_SJRMV3s4mNrFA
Are you sure it is the carrier making these "adjustments"? Whenever I use another service(Shipstation), I enter the weight and the dimensions, print the label, and never hear about it again. These "adjustments" only happen with Amazon...
Could it possibly be: Oh look, another Amazon revenue stream.
Seller_4gowSIOqYgkJL
I had a bunch of these the other day too. The weight and dimensions were exactly the same and yet I got charges. It makes the usps and amazon look like they are just stealing, which they may be, but the fact they have not given us a path to dispute this makes them look even worse
Seller_iDD9b1SV65vS0
I heard that a case is in it's way to one f the committees overseeing E commerce in Congress
Seller_jDBIXSKlN1wEw
This is a giant SCAM, it's how Amazon is posting "record profits". You need to contact your congressman, that will be the only way to address this.
STOP USING Amazon Shipping Services = Problem Solved. The day we got the first "First Class Dimensional Adjustments" on a 10 oz. package, we instantly deleted all our "Buy shipping" procedures and went back to our own system.
Buy Shipping is also a SCAM. Amazon gives Insta-Refund 100% of the time and then you have to battle and fight to get some portion of that back from Amazon after your 8th email. The hassle is simply beyond comprehension.
Seller_i8T5vppfKx5Hd
It's straight up thievery. Last month I had over a dozen "adjustments" for weights and dimensions that were exactly what I entered. I buy all shipping through Amazon so only one of two things is going on here. Either Amazon is providing us fraudelent shipping cost at the time of purchase to lure us into buying that shipping through them, or they are giving carte blanche to the carriers to rip us off whenever they care to.
If the carriers audited dimensions and weights are EXACTLY what we entered when we use Amazon's Buy Shipping Services then all of these should be denied to the carrier. They don't ever provide us any kind of breakdown of these outside of the scavenger hunt we have to go through to find them in Transaction View history and that's because they try to make these things as opaque as possible.
It's without a doubt criminal but because they make commissions off all these adjustments I highly doubt they will ever do anything about it. Your only recourse is to screenshot them and challenge them in Seller Central. They figure few sellers will even ever notice what they are doing and few still will go through the effort of challenging them.
It's really frustrating when, as a small seller, we try to do everything by the book only to get continually knifed in the back with all this nonsense.
I'm attaching a few of these examples we have to deal with.
Seller_Ynn7XVhVDD2U3
its amazon just stealing your money nothing you can do amazon will just ignore you and never reply like they do with every problem
